Paul Hardy Email & Phone Number

Welland, ON, CA

Async provides learning consulting and design services to small and large clients, focusing primarily on web-based e-learning solutions.Areas of specialty include assessing training needs and performance gaps, defining learning objectives, designing learning solutions based on an experiential learning model, and authoring courses using Articulate Studio.

• Facilitation of web-based, synchronous virtual classroom courses, supporting national in-take program for Bank of Montreal Customer Service Representatives and Financial Services Managers.Key Accomplishments:
• Maintained a high-level of learner engagement and satisfaction in a challenging virtual learning environment.
• Consistently achieved top-tier ranking in learner evaluations
• Quickly developed a reputation as a professional, steady and dependable member of the associate facilitator team

• 8 + years experience in planning, developing and delivering a wide range of impactful, results-driven learning solutions for a variety of internal business partners, including both contact centre and professional.
• Designed and led classroom training delivery for several large contact centre software application launches.
• Developed and led classroom training delivery for several internal business launches, including the Canadian Tire Retail Banking pilot.
• Developed and delivered new hire and ongoing classroom training for frontline customer service employees, consistently earning top-tier reaction level assessment ratings.
• Assumed a leadership role in creating an eLearning strategy, acquiring Articulate software for the organization and developing the internal capabilities to author and deliver effective eLearning programs.