The Director Online Services reports to the VP of technology and company owner. Responsible for all aspects of PrintMail’s online Saas products including completion of a previously failing digital transformation, strengthening customer relationships, increasing profitability, and maximizing operating efficiencies, while delivering industry leading products and services.• Responsible for the overall profitability of the digital product offering• Owner of the product strategy, plans, and roadmaps for all online products• Accountable to ensure service delivery excellence• Responsible for positive outcomes for all escalations from customers to drive strategic relationships and overall satisfaction• Manage the organizational structure and make personnel decisions for optimal delivery of value• Make recommendations on build vs. buy• Accountable for the timely resolution of service outage and support requests• Accountable for the project management and customer satisfaction of project delivery• Ownership of the competitive landscape; Internal owner for regulatory requirements • Determine pricing and billing requirements• Build rigorous business cases, monitor revenue and profitability performance against the business case with appropriate KPI’s

Senior Product Director/Architect Technical product owner and project manager role reporting to the VP of New Products. Accountable for building a transformation roadmap and delivering a strategic, operational, and complex portfolio.- Managed delivery using project management best practices, standardized procedures, and workflows to deliver a portfolio of software enhancements to health information and healthcare consumers.- Identified and evaluated new and emerging technologies; cultivated strong relationships with internal and external partners. Used negotiation and problem solving reach mutually beneficial agreements. - Role model who mentored a cohesive cross functional team. Evaluated competencies and created opportunities for growth. Fostered an adaptable and collaborative team.- Managed project scope and budgets while modernizing UI / UX for video tele-health- Redesigned and delivered complex projects for the content store, Paved the way for accelerated growth. Identified and implemented related sales effectiveness improvements. - Championed SAFe/Agile; Applied Jira, Confluence, Slack, and Wrike to document use cases and requirements, collaborate with scrum teams, sprint planning, define testing criteria, deliver maintenance items and system enhancements, and to operationalize Agile.- Optimized ROI; prioritized the product backlogs, aligned backlogs into program level release trains, approved releases, identifying risks and resolved impediments, and presented solutions to all levels of internal and external customers keeping stakeholders informed of milestones and progress.

Program management role. Articulated and orchestrated strategy. Accountable for the turnaround and commercial success of enterprise B2B Saas platforms. - Overall accountability for portfolio of diverse corporate products generating $22M. Managed operating budgets, reviewed financial reports, identified risks, and addressed budget variances. - Authorized and managed $4.5M of annual software development investment in regulated markets. - Devised, advocated, and widely communicated the product vision, target segments, and growth strategy. Executed and delivered the solution, product development goals, and rollout plans. - Translated requirements into business cases and gained approvals.- Directed cross functional teams and AGILE development teams (55 onsite and offshore professionals) to rescue an $8M software project. Developed and managed the turn-around plan. Delivered on time and budget, achieved customer satisfaction and P&L targets. - Relationship management; developed & maintained mutually beneficial and sustainable relationships. - Reviewed and authorized multiple varied project plans including impact assessments, budgets, scopes of work, and schedules. (MS Project & Sharepoint) Delegate project delivery activities to product owners. Mitigate impediments allowing product owners to successfully meet commitments.- Overhauled DR system, Chaired and coordinated AWS Cloud migration, delivered 99.99% uptime. - Fostered an environment where skilled people are motivated and committed to strategic objectives. Attracted, mentored, and developed careers of 14 staff. Responsible for supervising and training. - Actively supported business development (sales and support) activities. Executive escalation contact for sales and customer support issues.- Orchestrated market research and competitive analysis to understand customer needs and other business requirements. Defined customer profile and compelling product differentiation.

Innovation role responsible for platforms and related service delivery. Credible voice for legal and FDA regulatory compliance and validation including compliance with federal regulations and state regulations. - Owned the entire SDLC across the product lifecycle. Directed the vision, implementation, roadmap for all new products, services, and improvements. Approved and headed $2M in capital investment.- Grew the range and associated revenue of service delivery to $3.3M in 5 years at an average margin of 57%. Ensured that deep customer insights and understanding drives all states of the product lifecycle. Assured positive customer experience and customer service activities.- Originated and administered the quality program to Implement policies that satisfy compliance with: 21 CFR Part 11, 21 CFR Part 820, 21 CFR Part 211, and GAMP v3/4/5. Demonstrated effectiveness and compliance in over 200 audits.- Assessed, prioritized, and approved key initiatives with respect to costs, technological approach, ROI, availability & scalability, productivity, and total lifecycle costs. - Introduced and implemented the AGILE framework, directed cross-functional AGILE Scrum teams. Improved Quality by 50%, Improved speed to market by 600%.- Developed strategy, Implemented, and effectively delivered enterprise platforms supporting 3+ million users with 99.995% uptime including 2 hurricane related fail-over events.

Software expert responsible for design choices and technical standards, including software coding standards, tools, and platforms.- distributed n-tier architecture- MS SQL Server, IIS, VB 6, VB.net, Oracle, MUMPS

- Taught courses in computer science- Develop an instructional plan and ensure that it meets college and department standards- Plan lessons and assignments- Assess students’ progress by grading papers, tests, and other work- Conduct research and experiments to advance knowledge in the computer science field