Paul Dunlop Email and Phone Number

As Infrastructure Manager I am responsible for managing a team that delivers the following Delivering Legacy Infrastructure changes that align operations Infrastructure with the Regulatory, Audit and Risk Management needs of the Specsavers Business, including Hardware Lifecycle Management. Removing legacy components that may cause a Risk to the business. Providing highly specialist support and knowledge to other Technology teams, such as the Corporate, Retail, Supply Chain, Service Desk and Retail teams through incident and problem management. Maintain and negotiate external support arrangements where necessary, including monitoring and managing the service provided and ongoing supplier relationships. Develop support solutions that conform to Specsavers IT services and policies. Guiding Operational policies, risk and best practices across Specsavers businesses. Ensure the Specsavers values, behaviours and ways of working are embedded Recruitment and management of service staff and resources to achieve required service. Maintain Risks and Issues register entries as appropriate to the status of the Infrastructure operation

I manage a team of highly skilled IT professionals delivering service to support and maintain the IT Systems Run Infrastructure within a retail organisation with a large market share. This includes a wide range of diverse technologies such as Azure Cloud, Virtualisation Technologies, Databases, Server Operating Systems, and multiple Active Directories. This includes Incident and Request Management, Major Incidents, Problem Management, and Change Processes. In addition to these normal Run/Support functions. My team is also responsible for the onboarding of Agile projects, which are often first to market; reviewing architects' designs, patching infrastructure, 24-hour/365 support (I'm an escalation point and on the rota), upgrades, and more. I also manage a number of third party suppliers covering escalations and governance. Run a cloud-centric governance forum, based around costs and security, pulling in stakeholders to discuss synergies and common practices. This allows a common set of practices across the Technology group, from Run to Dev to Big Data. As a people manager, I'm responsible for team progression, training, approvals, and HR processes. This also includes succession planning, creating diverse skill sets and planning for a more DevOps/Agile/SRE state we are currently moving into.

Senior System AdminRunning multiple "Run" projects for example Security and Application Patching, Red Hat and Microsoft Azure Optimisation, reducing Azure costs, isolated disks, reserved instances, right-sizing VM's End of Service Life, Microsoft Server, and SQL Active Directory, Get Well and optimisation Daily Run Tasks Incident Management Event Management Major Incidents Vendor Management , Small medium and Large Suppliers Other Major Projects as an engineer Active Directory Migration Windows 10 Azure monitoring and build config

Microsoft SME and dealing with Direct Reports. Running multiple projects. Hiring.

Senior Production Services Analyst and SME for Microsoft Systems at Specsavers. Responsible for support of the on-premise systems; such as Active Directory, VMWare, Hyper-V, Citrix, WSUS and off-premise systems in Azure, AWS and use of ACP for management. Due to the wide-ranging estate, I also have some experience in Linux and Unix job schedulers. SKILLS: Azure Deployment and Support, Active Directory, ADFS, AAD Connect; Windows server 2008, 2012(R2), 2016; Citrix 7.x; RHEV; VMware; Hyper-V; Linux; Clustered DHCP; DNS

Currently still active but not trading. Contract Microsoft Consultant/Engineer working on migration, projects and support for NHS trusts in Hampshire

Lead on the Server Decommissioning project. Project reporting and support, Supporting legacy 2000 and 2003 servers; Migrating Application to 2012 and 2008 were applicable; Migrating and re-permissioning data from file servers; Migrating printers and updating Print GPO's and print mappings; Supporting a number of win 2000 and win 2008 AD; Testing applications on windows 7 after migration from XP SKILLS: Windows Server 2000, 2003, 2008, 2012; Exchange 2010. Clustered DHCP; Clustered Printing; File Services

As a Senior Systems Engineer I was responsible for the support of the production legacy environment. Backups, file/print servers, infrastructure servers (WINS, DHCP, DNS) and application servers. SKILLS: 2010/2013 Exchange, Active Directory (2003), Backup Exec, VMWare, ArcServe, Hyper-V, SQL 2000/2005,

Contract System Engineer responsible for an application migration from Citrix to Terminal Server running App-V. Also day to day support of the citrix farm until migration was complete and the day to day support of the production services. SKILLS: Virtualisation (VMWare), Citrix, Active Directory (2003, 2008), ArcServe, BackupExec, SANs,

General IT support work as a contractor, as a member of a small IT team and everyone does a bit of everything including answering the phones, etc.SKILLS: Desktop support, VMware, Citrix, file/print servers, infrastructure servers, telephony

Technical lead of the BAU section on an outsourced account. Interpreting business cases and technical documents, allocating engineers to the work streams and scheduling work in multiple projects. Vetting and approving complicated IT projects and confirming schedules and deadlines. SKILLS: Communication (writing scoping documents and business cases, ), working to tight schedules, managing the work schedules of up to 20 engineers.

Senior Engineer responsible for scheduling the OS and security patching of Windows servers across a number of major IBM accounts. Every day BAU support for a government account, project implementation for a number of other accounts based around the south coast (Hampshire, Dorset, Surrey, Sussex). I implemented a hardware focus group for IBM hardware and clustering within the outsource division. SKILLS: Windows Server, Active Directory, server hardware and Infrastructure (TCP/IP, DNS, Wins); Backup Solutions (Tivoli Netbackup) and Backup exec; Miscrosoft Applications (IIS, ISA, sharepoint); Citrix and peoplesoft; Windows Clustering for File/Print servers and Application/SQL server; Security Cleared

Installation and project windows engineer, supporting a number of clients in Hampshire and Surrey. Installing new applications and systems in a variety of different locations. Highlights included Technical Lead on 6 month infrastructure project installing Win2k3 domain and migration; including application servers such as IIS, exchange, SQL and citrix. Implemented test VMware environment using GSX to test stability of applications before placing into BAUSKILLS: Virtualsisation, Installations, Windows Server 2000/2003, Windows XP, File/Print Servers, Infrastructure servers, Active Directory, SQL 2000

Server Support Engineer providing 24x7 support of an outsourced IT department. Full time support of servers; patching, drive space and performance. SKILLS: Windows Server 2000; Windows NT4; Windows 98; File/Print Servers; Infrastructure servers

Part of a small team that supported over 300 windows servers across 6 datacentres. SKILLS: Windows Server NT4, Windows 2000, Windows Workstation NT 3.51/4; windows 95/98, File/Print Servers, Infrastructure Servers (Domain controllers, DHCP, DNS),

Led a small team analysing & responding to 500 plus fault calls dailySKILLS: Leadership, Target Setting, Appraisals, Desktop (windows NT, Windows95/98), software Installation, troubleshooting

Part of a small team providing first and second line PC support to over 10,000 customers. Mixture of phone and site visits were involved. SKILLS: Desktop (windows NT, Windows95/98), software Installation, troubleshooting

First line support for Internet based queries in a busy call centre. Solving technical queries over the phone.SKILLS: Telephony, customer service, troubleshooting,