Paul Heber Email & Phone Number

Burnham, Gb

Burnham, Gb

Senior Service Management and Service Design Consultant working in the aviation industry providing Consulting, Procurement and Contracting Services for value focussed Service Management design and implementation- Service Analysis and Business Capability mapping for Value- Procurement and Contracting for Business Value - Service Governance strategy design and implementation of Service management tools and training to assure contracted value- IT Business transformation and IT Business Process transformation to extract the maximum value through ongoing effective Service Management Governance

Establishment of a successful consulting business to companies in the aviation industry through provision of consulting services to two European companies in diverse fields of IT procurement consulting and service management design and service level evolution to outcome based modelling for business value. Analysed the market for end-to-end business value, designed and created modelling and office based tools to map the business value end-to-end based on business capability models (existing and self designed model) to evaluate the business value achieved through evidenced outcomes based on people, process and technology inputs.

Fentange, Luxembourg, Lu

Senior Consultant role in analysis and pre-sales activities with Customers looking to reduce their cost of Aviation Messaging through the use of the EDIfly solution

Taking a short break after 18 years with Amadeus

Madrid, Es

A trusted advisor and advocate responsible to build and maintain operational, business and commercial relationship at senior/top management level, for the success of the platform and services delivered.Owning and managing the relationship with Business Units, Delivery function, Engineering, corporate function, Partner ecosystem…) promoting on value, service delivered (time/cost/scope) and demand management.Manage and optimize the budget dedicated for the delivery of IT services for stakeholders (in MEur).Establish and execute governance with the stakeholders BU/Engineering ( reporting and meetings) as appropriate, with the right level of visibility. Primary point of contact for escalations from the Business Unit towards Amadeus Operational teams. Identify and take accountability of service supply problems

Madrid, Es

Accomplished Global Head of Commercial Business Management with extensive experience in the application of emerging digital products and services, market and customer-base expansion, value-added services, and technology applications for the travel and tourism industry.Savvy, trusted negotiator adept at developing and implementing innovative solutions to enhance performance, improve visibility, and drive profitable growth. Consummate technical problem solver practiced at monitoring complex systems, troubleshooting IT issues, and ensuring efficiency of operations while spearheading successful pre-sales consultations, analyses, best practice processes & procedures, and multi-site operational control. Broad experience spans product management, business development, Service Delivery, program/project management and leadership of a diverse multicultural global team to achieve results in Customer adoption of innovative and industry leading IT Services. Responsibilities: o Managing a global team of 14 pre-sales engineers o Strategic leadership through team engagement and motivationo Strategic Relationship Management at CxO level o Customer Service and Service Delivery management Impact to Business o Drove successful uptake of over 100 Airlines to outsource IT services to SaaS model in Amadeus o Led the implementation governance for 90+ Airlines in migration to Amadeus SaaS services o Conceptalised and Built and led the sales of industry Messaging Services product exceeding 80+ Million Euro TCV o Drove team motivation levels from 2.4 to 4.6 (Gallop Engagement rating) in less than 18 months

Madrid, Es

As Director IT Business Development, responsibilities include managing international relations while positioning company to ensure best practice process & procedures and state-of-the-art technology for procuring new business relationships and fostering existing customers spanning multiple cultures and business environments. Also provide unique combination of IT expertise with savvy business development and international knowledge to analyze and develop new infrastructure opportunities, negotiate through legal hurdles, and promote efficiency through pre-sales consultations with key internal and external stakeholders.i. Engineers and establishes numerous co-branding/licensee opportunities and strategic partnerships to fulfill all Sales and Marketing Director deliverables.ii. Delivers complex bidding efforts, including mapping of business requirements to IT services, commercial risk analysis of delivery, cost analysis / business case for IT services delivery, negotiation of legal frameworks and terms & conditions, launching numerous customer engagements. iii. Spearheads all infrastructure services sales globally, including messaging, network services and hosting and hybrid cloud services.iv. Pioneers analyses, design, and development of new infrastructure opportunities for conversion into products that deliver significant value to Amadeus customers and highly profitable revenue for Amadeus.v. Utilizes customer service and relationship management talents to capitalize pre-sales consultancy opportunities with key / strategic customers, including full TCO benefit analysis.vi. Champions commercial contract governance and delivery during Services implementation, including detailed business analysis of operational processes & procedures and mapping industry best practices such as ITIL and ISO.

Mascot, Nsw, Au

Master Of Business Administration - Mba, Business Administration, Management And Operations

Diploma Of Management, Management

Professional Development In Key Business Skills

Electronic Engineering, Electronics