Paul Heber Email and Phone Number
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I am a strategic leader with extensive knowledge of how the right combination of people, process and technology enables business value and growth. My expertise has been gained over 25 years of enabling portfolios, products and services affording strategic growth and delivery across technology and business functions.I have a proven track record of streamlining business processes, reducing costs for the organisation, increasing the profitability of products and services and enbling the successful delivery of transformation programs.My specialities reside in leading Pre-Sales engineering, Customer Experience Management, Service Management, Service Delivery and bringing Agility to practice, throughout top tier brands within the Aviation, SaaS Application Services, Insurance and Telecoms industries.A strategic thinker with a passion for what I do and driving transformation and changes through to completion, I lead from the front, engaging, invigorating and energising teams, partners and stakeholders as well as the wider group business in supporting high impact, dynamic solutions to deliver business value.Integral in aligning the business strategy to KPI’s and desired outcomes to plan, deliver and assure the business value of the organisation, my focus is on reducing waste, increasing profitibility, continuous improvement and empowering businesses to reach their full potential, encouraging innovative thinking and enabling best practice through the use of the right technology at the right levels of assurance.A people leader with a growth mindset, priding myself in providing a coaching approach to ensure the team and the individual achieve their full potential.Savvy, passionate and trusted negotiator adept at developing and implementing innovative solutions to enhance performance, improve visibility, and drive profitable growth. Consummate technical problem solver practiced at monitoring complex systems, troubleshooting IT issues, and ensuring efficiency of operations while spearheading successful pre-sales consultations, analyses, best practice processes & procedures, and multi-site operational control. Broad experience spans product management, business development, service delivery, program/project management and leadership of a diverse multicultural global team to achieve results in Customer adoption of innovative and industry leading IT Services Articulate and persuasive in detailing the benefits of SaaS offerings and network service solutions to customers through the creation of value propositions and differentiation of services.
T2Rl Travel Technology Research
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Vice President Service ManagementT2Rl Travel Technology Research Mar 2022 - PresentBurnham, Gb
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Information Technology Service Management ConsultantT2Rl Travel Technology Research Jun 2019 - Mar 2022Burnham, GbSenior Service Management and Service Design Consultant working in the aviation industry providing Consulting, Procurement and Contracting Services for value focussed Service Management design and implementation- Service Analysis and Business Capability mapping for Value- Procurement and Contracting for Business Value - Service Governance strategy design and implementation of Service management tools and training to assure contracted value- IT Business transformation and IT Business Process transformation to extract the maximum value through ongoing effective Service Management Governance
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FounderSmarter Business Outcomes Pty Ltd Jun 2019 - May 2023Establishment of a successful consulting business to companies in the aviation industry through provision of consulting services to two European companies in diverse fields of IT procurement consulting and service management design and service level evolution to outcome based modelling for business value. Analysed the market for end-to-end business value, designed and created modelling and office based tools to map the business value end-to-end based on business capability models (existing and self designed model) to evaluate the business value achieved through evidenced outcomes based on people, process and technology inputs.
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Senior ConsultantEdifly - Innovative Software Sarl: Smart Aviation Messaging Simply Delivered Since 2010 Oct 2019 - Apr 2021Fentange, Luxembourg, LuSenior Consultant role in analysis and pre-sales activities with Customers looking to reduce their cost of Aviation Messaging through the use of the EDIfly solution -
Taking A Short BreakN/A May 2019 - Jun 2019Taking a short break after 18 years with Amadeus
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Senior Technical Account ManagerAmadeus Jul 2018 - May 2019Madrid, EsA trusted advisor and advocate responsible to build and maintain operational, business and commercial relationship at senior/top management level, for the success of the platform and services delivered.Owning and managing the relationship with Business Units, Delivery function, Engineering, corporate function, Partner ecosystem…) promoting on value, service delivered (time/cost/scope) and demand management.Manage and optimize the budget dedicated for the delivery of IT services for stakeholders (in MEur).Establish and execute governance with the stakeholders BU/Engineering ( reporting and meetings) as appropriate, with the right level of visibility. Primary point of contact for escalations from the Business Unit towards Amadeus Operational teams. Identify and take accountability of service supply problems -
Global Head Of Commercial Business Management (Technical And Commercial Pre-Sales Consultancy)Amadeus May 2006 - Jul 2018Madrid, EsAccomplished Global Head of Commercial Business Management with extensive experience in the application of emerging digital products and services, market and customer-base expansion, value-added services, and technology applications for the travel and tourism industry.Savvy, trusted negotiator adept at developing and implementing innovative solutions to enhance performance, improve visibility, and drive profitable growth. Consummate technical problem solver practiced at monitoring complex systems, troubleshooting IT issues, and ensuring efficiency of operations while spearheading successful pre-sales consultations, analyses, best practice processes & procedures, and multi-site operational control. Broad experience spans product management, business development, Service Delivery, program/project management and leadership of a diverse multicultural global team to achieve results in Customer adoption of innovative and industry leading IT Services. Responsibilities: o Managing a global team of 14 pre-sales engineers o Strategic leadership through team engagement and motivationo Strategic Relationship Management at CxO level o Customer Service and Service Delivery management Impact to Business o Drove successful uptake of over 100 Airlines to outsource IT services to SaaS model in Amadeus o Led the implementation governance for 90+ Airlines in migration to Amadeus SaaS services o Conceptalised and Built and led the sales of industry Messaging Services product exceeding 80+ Million Euro TCV o Drove team motivation levels from 2.4 to 4.6 (Gallop Engagement rating) in less than 18 months
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Director It Business DevelopmentAmadeus Oct 2001 - May 2006Madrid, EsAs Director IT Business Development, responsibilities include managing international relations while positioning company to ensure best practice process & procedures and state-of-the-art technology for procuring new business relationships and fostering existing customers spanning multiple cultures and business environments. Also provide unique combination of IT expertise with savvy business development and international knowledge to analyze and develop new infrastructure opportunities, negotiate through legal hurdles, and promote efficiency through pre-sales consultations with key internal and external stakeholders.i. Engineers and establishes numerous co-branding/licensee opportunities and strategic partnerships to fulfill all Sales and Marketing Director deliverables.ii. Delivers complex bidding efforts, including mapping of business requirements to IT services, commercial risk analysis of delivery, cost analysis / business case for IT services delivery, negotiation of legal frameworks and terms & conditions, launching numerous customer engagements. iii. Spearheads all infrastructure services sales globally, including messaging, network services and hosting and hybrid cloud services.iv. Pioneers analyses, design, and development of new infrastructure opportunities for conversion into products that deliver significant value to Amadeus customers and highly profitable revenue for Amadeus.v. Utilizes customer service and relationship management talents to capitalize pre-sales consultancy opportunities with key / strategic customers, including full TCO benefit analysis.vi. Champions commercial contract governance and delivery during Services implementation, including detailed business analysis of operational processes & procedures and mapping industry best practices such as ITIL and ISO.
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Infrastructure Architect And Outsourcing ConsultantQantas Airways Oct 1997 - May 2001Mascot, Nsw, Au
Paul Heber Skills
Paul Heber Education Details
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Australian Institute Of BusinessManagement And Operations -
University Of Technology SydneyManagement
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Business CollegeProfessional Development In Key Business Skills
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Tafe NswElectronics
Frequently Asked Questions about Paul Heber
What company does Paul Heber work for?
Paul Heber works for T2rl Travel Technology Research
What is Paul Heber's role at the current company?
Paul Heber's current role is Vice President Service Management | Service Design and Service Management expert | Master of SLA and Outcome Based Agreements | NLP Master and Coach.
What is Paul Heber's email address?
Paul Heber's email address is ph****@****eus.com
What is Paul Heber's direct phone number?
Paul Heber's direct phone number is +34 915 82 *****
What schools did Paul Heber attend?
Paul Heber attended Australian Institute Of Business, University Of Technology Sydney, Business College, Tafe Nsw.
What skills is Paul Heber known for?
Paul Heber has skills like Consulting, It Strategy, Saas, Contract Negotiation, Professional Services, Airlines, It Service Management, Team Management, Pre Sales, Leadership, Business Strategy, Business Analysis.
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