Paul J. Heidema Email and Phone Number

As a Leadership Coach, Agile Coach, and Enterprise Coach at Manulife, I am embarking on a transformative journey to redefine excellence in leadership and operational agility. With a deep-seated passion for nurturing growth and a keen eye for potential, I specialize in coaching executives to master behavioural and habit abilities, empowering them to lead with intention and impact.My role extends to guiding middle management through the nuances of habit formation and leadership approaches. By fostering an environment of support and example-setting, I enable managers to become the bedrock upon which their teams can thrive. This holistic approach ensures that the principles of leadership and agility permeate every level of the organization, creating a unified vision of success.At the heart of my mission is the commitment to imbue staff and teams with the agile mindset and leadership principles necessary for personal and collective triumph. By integrating agile frameworks into daily practices, I champion the creation of a dynamic, resilient, and forward-thinking workplace culture.Join me on this exhilarating journey as we unlock the full potential of Manulife's people, processes, and purpose. Together, we will pave the way for an era of innovation, collaboration, and unparalleled achievement.

Contract position to lead and facilitate a series of leadership agile training classes to executives across Manulife global.

As the CEO, I provide leadership coaching, organizational coaching, and training for large to small companies in the Greater Toronto area and beyond.✔ Now Offering REMOTE Certified Agile Training -- http://bit.ly/AgileCertifiedTraining✔ Enter promo code LinkedIn2021 for 20% off!SparkActa Inc. is a management consulting firm based in Toronto, Canada. Its aim is to elevate, support, and empower its client's lives and the outcomes of those client's companies. SparkActa's team members employ a wide range of systematic techniques and holistic thinking to bring out the best possibilities for each engagement.

Authorized Instructor to provide the ICAgile Certified Professional training.✔ We offer both the REMOTE and IN-PERSON training: http://bit.ly/AgileCertifiedTraining✔ Enter promo code LinkedIn2021 for 20% off!This is the foundational training for ICAgile programs that focuses on the being and the doing of agile.Upon earning this certification, the course participants will understand:✔ The history of the agile movement,✔ The distinctions among Agile values, principles, and practices,✔ The key aspects of value-driven development✔ Adaptive planning techniques, and✔ How to cultivate collaboration with customers, within organizations and within teams. Register today! http://bit.ly/AgileCertifiedTraining

Organizational Coach, Agile Advisor, Executive Mentor focused on supporting and guiding the digital department in achieving greater results for employees and customers through 3 major focus areas:(1) Leadership Training and Coaching(2) Strategy support for the Agile Advisor Team(3) Action Plan to Address Organizational ChallengesExcited to be supporting and helping to shape this Digital Department to new heights of customer satisfaction, employee satisfaction, and improved results.

As an Agile Coach in the Delivery Transformation Center of Excellence (DTCOE) within TD Securities, I work closely with the senior management, my colleagues, and staff to support our business clients' goals and vision.Completed work, include:-- co-designing an agile program for TD Securities-- facilitating agile training classes-- mentoring individuals in their career development-- guiding management in building healthy teams

As an Agile Coach and Transformation Specialist in Scotiabank’s innovation lab, I am responsible for shaping the continuous improvement culture of the organization across the board - from business strategy down to engineering execution and quality assuranceResponsibilities:*** Teach, mentor, exercise and improve agile practices across the organization in an effort to deliver outstanding software and beautiful products that delight the users — to be the rallying point of that campaign*** Monitor the health of the collective team — checking that Scotiabank’s commitments, pace and quality are on track*** Be a master at group dynamics and communications, regardless of the audience and determined to ensure that every voice is heard and heeded*** As an early team member I will be encouraged (and expected!) to influence our growth and strategy.

As the VP of Operations, I focus on organizational heath, departmental unity, structures and processes, as well as culture. My role is to support and lead GroupBy in becoming even more effective, even more communicative, even more joyful, and even more productive.KEY FOCUS AREAS:! Oversee the product value stream from project initiation to ongoing service! Cross-departmental collaboration between engineering, service, and sales! High-yield structures to enable growth and learning! Light and effective approaches for work to support quality as well as productivity! Effective leadership systems to build an powerful and supportive leadership team

Transformation Coach and Innovation Leader and Pioneer focused on supporting all Agile teams and leadership for ADP across all of Canada and Major Accounts (MAS) in the U.S. and India. I lead the agile adoption and transformation of the 750-person organization and their respective Scrum or Kanban teams (more than 60 teams) which include: maturity of Agile and Lean, their level of collaboration, their use of innovation, and their ability to execute using Agile frameworks, values, and practices.KEY ACCOMPLISHMENTS: ✔ Led senior leadership to identify and roll-out metrics that drive productivity and quality across all of MAS R&D✔ Agile practice executor for 750-person R&D group driving improvements that have resulted in productivity improvements as well as 300% reduction in defects.✔ Identified key opportunities to improve across our products✔ Created and led a 3-month intensive Agile Coach the Coach Program with 12 participants to expand our coaching capabilities with tremendous results (7 graduates began coaching other teams and leaders)✔ Collaborated closely with senior leadership to develop approaches to enhance team cohesion and communication✔ Improved and rolled-out the agile maturity assessment to identify our current state of adoptionKEY RESPONSIBILITIES:✔ Leading senior leadership (VPs and Directors) in the operationalization of the agile transformation and overall continuous improvement of software delivery✔ Pioneering new innovation strategies to improve overall software delivery and operations✔ Guiding and coaching the Agile Coach Team in the execution and support of the group✔ Coaching and mentoring the Scrum Masters and Product Owners in the implementation and execution of agile practices and software delivery✔ Operationalizing dashboards and metrics for accountability and visibility✔ Support and direction for management and senior leaders✔ Education and emotional intelligence mentoring for the group

Paul leads as a manager and senior transformation guide in the Deloitte LEAN service which provides mentorship and leadership to continuously improve our people and practice.KEY ACCOMPLISHMENTS:✔ Led senior leadership in understanding and rolling-out effective techniques to manage a digital transformation✔ Managed a team of consultants to train, coach, and support a large initiative with agile frameworks✔ Developed a program-level agile handbook to be used for new team members with systematic learning✔ Established organizational effectiveness approaches✔ Managed large-scale change management for Deloitte staff as well as client staff✔ Co-developed a transformation roadmap with streams of focus and key activities✔ Mentored and supported the pursuit of emotional intelligence in my colleaguesCLIENT PROJECTS:2014-2015 Financial Services Organization - Agile Feasibility Assessment & AnalysisWe developed an Agile Business Case, and Agile Operating Model, and an Agile Transformation Roadmap detailing how Agile will be implemented.2015 Financial Services Organization - Digital TransformationOur team advised and facilitated leadership and teams to become an Agile program. Developed a program-level Agile handbook to be used as an enabler to onboard new program team members, systematically enhance learning, and to guide Agile and Lean principles, frameworks, tools and techniques to be used effectively across the program. Trained over 150 individuals in Agile, Lean and Organizational Effectivenss concepts and practices. Managed a team of Agile and Lean experts to support the overall program.2015 Financial Services Organization - Digital Services Agile TransformationWe began the journey by training and coaching a pilot group in Agile and Lean, by holding executive leadership sessions, and facilitating an Agile champions group. Through this work we discovered with the client that their digital services group was functioning sub-optimally.

As a founding Partner in Real Agility Staffing, this new business launched to help great people find amazing jobs. It was launched as a experiment that uncovered plenty of opportunity for talented people that needed placement in agile roles.We assist individuals to find excellent opportunities with leading organizations. We have a process that determines your skills and your values, then we match you with opportunities and finally we prepare and mentor you so that you give the most favourable impression in the interview process.

I built relationships, grew the business, and became effective partners with our clients in coaching, training, and consulting experiences. Much of my work was leading Agile transformations at organizations at all levels including: executive leadership consulting; team coaching; assessing the company; and building capacity for internal coaches.I worked with many large organizations as a Scrum Trainer, and Senior Consultant to help them understand the core concepts, as an Agile Coach to build up the necessary skills and talents of leadership and staff, a business coach leading and guiding executive management, and a Transformation Coach to support and catalyze the culture of the organization.I focused on Agile project management, Agile methodology, project management, Agile development, and Agile software development.KEY ACCOMPLISHMENTS:✔ Developed a systematic framework for senior management to continually learn and take their department to higher levels of productivity and happiness✔ Led the transformation of a senior leadership team to become high-performing which positively enhanced the group culture to one that is empowering and productive✔ Established effective Change Management approaches✔ Established and developed practices to improve the group's emotional intelligence✔ Created and facilitated a systematic agile coach program (32 weeks) to identify and train a full-time internal agile coach

I focused on the training and marketing aspects of Berteig Consulting. I spent much of my time training individuals in Scrum and other Agile methods. I also worked as an Agile Coach and consultant for many companies to help them become effective and deliver value to their customers and users. During these 3 years, I helped to shift our training framework to one that is more student-centric (aka "Training from the Back of the Room"). I also became the team's ScrumMaster (Scrum Master) to help improve the companies' effectiveness and to accelerate learning as new members joined the organization.

This relationship began with an intensive 2-week assessment with a colleague to determine if AIMIA was ready for a large scale transformation or a smaller adoption of Agile. They agreed to do the former. So I have been focused on training all of the connected staff. Also I have worked with 2 teams to coach them for at 12 iterations. One unique thing that we did at AIMIA is to have a one- day event where the staff was able to choose their teams based on pitches by the leadership. This allowed those staff to be part of a self-organizing from the beginning. Plus I am continuing to work with the leadership and the internal coaches to build up internal capacity so that they can continue when I am no longer there. This coaching and consulting relationship lasted years.

I worked with Shaw and a couple of my fellow coaches to coach and train four teams (at this point) and a leadership team in the use of OpenAgile and Scrum. We also worked with middle management to help them find a place to better support the transformation. This coaching and consulting relationship lasted for years.

I have been working regularly with this organization to build Scrum teams and help leadership to be more effective in their application of Scrum. Also I work with the ScrumMasters and Product Owners somewhat regularly to build up their skills and create a space for collaboration and advancement. This coaching and consulting relationship continued for years.I worked closely with leaders such as CEO: Jason Cotrell, Co-Founder: Tim Fenihough, Co-Founder: Shanly Suepaul, and VP Business Development: Ramy Nassar.Orium previously named Myplanet.

This was a large coaching engagement which include assessment, training, coaching and consulting. I coached three teams in the use of Scrum and Agile. I worked with management to become an Agile transformation team through three initiatives: act as an Agile team to be the example, support and overcome organizational obstacles, and communicate clearly why the organization is using Agile methods. I worked closely with Executive VP, Cam Crosbie.

I worked with three Scrum teams to move towards high-performance. It included training, coaching and consulting on XP practices as well as the Scrum framework. I worked closely with CTO: Simon Palmer, VP of Architecture and Strategy: Andrew Datars, VP Technology: Paul Aussem, Senior Director: Julia Wilkie, and Business Development Leader: Jeff Chemeres.

I coached the software team in the use of Scrum & OpenAgile. This included assessment, training, coaching, consulting, phone and email support for the team. I also worked directly with CEO, Jay Lawrence, on building an effective company and team.

I worked as a web developer for 10 years building custom websites for many organizations. I mainly worked as an HTML Programmer, Flash Developer, with some admin work. I worked with my clients to build a brand, design the look for the site, create a logo, develop the website, and maintain the content for the websites. This technical work helped to prepare my for my future work as an Scrum Trainer, Agile Coach and Transformation Consultant.

As a supervisor at Tim Hortons, I managed a dedicated team, ensuring the entire store operated smoothly and efficiently. I was responsible for maintaining high standards of customer service, addressing and resolving complaints promptly, and overseeing daily operations to guarantee both quality and productivity. My leadership focused on fostering a positive work environment and ensuring the consistent delivery of exceptional service and products.

During my time as a supervisor at East Park, an outdoor amusement park similar to Canada's Wonderland but on a smaller scale, I oversaw all activities, ensuring seamless operations across various attractions, including the rock-climbing gym, water park, go-kart track, and batting cages. I managed a diverse team of staff, addressed customer complaints, and tackled any issues that arose to maintain a high standard of guest satisfaction. My role demanded exceptional leadership, problem-solving, and multitasking skills, allowing me to effectively coordinate and enhance the overall park experience for visitors.I worked closely with Partner and Owner: Alon Shatil.