Paul Herman Email & Phone Number

San Luis Obispo, CA, US

New York, NY, US

The Global Digital Transformation team's mission is "Listen, inspire and influence to drive actionable transformation, deliver operational excellence, and accelerate business growth". This team includes Digital Transformation (focused on AI-driven business, process and experience transformation), the Business Value Group (focused on business value/ROI.

New York, NY, US

• In my role as VP, Customer Engagement and Market Intelligence, I led a team tasked with Customer Marketing, Market & Competitive Intelligence, and Analyst Relations, while serving as a Chief Evangelist for Sprinklr..
• Engage with over 130 of Sprinklr’s largest customers in “art-of-the-possible” and new business meetings
• Increase customer references YOY by 300%
• Increase customer stories published on Sprinklr.com YOY by 350%
• Create and launch Sprinklr’s first Customer Council – we now have a well-established global cadence of councils
• Create and launch Sprinklr Stars, our Customer Advocacy program

New York, NY, US

Leading a team of great people to help build out Sprinklr as a brand, drive up-sell and cross-sell opportunities, and create effective enablement content for Sales, Inside Sales, and Customer Delight.

New York, NY, US

We live in the age of the modern customer. Consumers are connected like never before. Global brands are reacting and driving digital transformation across the front office. I am accountable for leading Sprinklr's efforts to productize value delivery by ensuring we are consistently and clearly positioning, discovering, selling, demonstrating, implementing.

New York, NY, US

With the increasing number of social and digital channels, customers have more options and control than ever. But most large companies are not prepared for this complexity. To deliver better customer experiences, businesses must engage with each of their customers – at scale – across channels, teams, business units, and regions. We’ve created a new class.

New York, NY, US

As VP, Products and Solutions Enablement, I led a team of solutions managers, marketers and subject matter experts to enable Sprinklr customers to maximize the value from our platform, and to equip our customer-facing teams with the right information at the right time to sell and deliver this value.

Beaverton, OR, US

• In my role as Program Director, I was responsible for defining the global strategy for Nike's experience management platform: from targeting digital content to content creation, asset management and localization and.
• Today's consumers expect the best of Nike on their terms. My role spanned both scheduled and triggered targeted communications to meet these expectations across social, in-app, email and.com.
• As with many large, complex Fortune 500 companies, sometimes our workflow can be more "work" than "flow". I focused on putting the "flow" back into workflow by driving an integrated system that connects internal and.
• Insights trump data. Actionable dashboards are better than static, summary "billboards". In my role, I was responsible for bringing insights as close to the work and decision-making process as possible.
• Last but definitely not least, at the end it all comes down to people. At Nike we wanted our tools to facilitate human relationships, to be smart, to focus on the point of experience (not necessarily the "point of.

Beaverton, OR, US

• In my role as Platform Director of Unified Communications, I lead the global technology strategy and delivery for Nike’s platform for two-way, cross-channel communications with our consumers.
• In less than 1 year, the team delivered a fully integrated communications system across social and Nike apps.
• Our business stakeholders benefit from a seamless platform that integrates into translation services, audience segmentation and management, first party and third party communication services, consumer services.
• Our members and consumers benefit from personal, premium, seamless service delivered consistently across apps and social. The platform enables Nike to target content and services to our most active members and it helps.

Beaverton, OR, US

• Global Digital Program Manager responsible for:
• Nike Inc's worldwide social community management platform.
• Driving process and efficiency improvements by partnering with Digital Brand, Customer Support and eCommerce to help them achieve their social engagement, response and conversion goals.
• Working with business stakeholders, product managers, architecture, and engineering directors to create and maintain a digital roadmap for Nike's community management capabilities.
• Delivering features and functions based on vendor roadmaps.
• Keeping up-to-date on latest digital trends and global social platforms. Determine how they might influence our business processes, tools, and systems to reach, engage and service our consumers

• Assisted Kryptiq Corporation (www.kryptiq.com) in its 2013 strategic planning process:
• High-level external review of market dynamics
• Internal review of strengths and weaknesses
• Facilitation and leadership of planning sessions and strategic offsite

Portland, Oregon, US

• Accountable for leading corporate marketing, product marketing, product and solutions design/management, professional services and customer support.
• Full budget responsibility for a combined $4.4M budget and 25 full-time employees.
• Restructured Marketing group and established time-to-market processes, accountabilities and feedback structures. Results: annual qualified leads generated grew to 12,000 (YOY 270%) while cost/lead decreased by 56%.
• Rebranded Learning.com: launched completely new www.learning.com on time and 30% below budget
• Established and communicated new corporate verbal identity and messaging framework.
• Transformed Product Management to a services-led solutions focus: established roadmap reviews, metrics and facilitated cross-communication with Development, Marketing and Customer Support.

Norwalk, Connecticut, US

• Responsible for the channel managed services business: vision, product road-map, tactical services offering development, deployment and management.
• Services Platforms included: managed print services, business transformation services, and education services.
• Full P&L responsibility for all services through this channel in the US: overall annual program revenue grew by $16M in 2 years.
• Led all services marketing activities: marketing plan and budget, channel partner website, program collaterals and digital assets, pricing, sales tools, training and certification.
• Developed third-party alliances and strategic business partnerships to establish relationships within the channel.

NYC, NY, US

• Part of the 3-person Executive team that took the company from $160K to $3.4M in 2 years.
• Led all strategic planning activities, creating and implementing a product design to market launch process, re-engineering the supply chain to enable the transition from a few small, specialty-oriented accounts to.
• Responsible for all HR and Finance activities within the company: monitoring key metrics, financial budgeting & forecasting, payroll, A/R and A/P, financial reporting to key investors and business partners.

Norwalk, Connecticut, US

• Regional finance partner for budget planning and monitoring for Xerox Office Europe• Monitored and reviewed key financial and performance metrics with country directors.• Established a new marketing budget tracking tool, greatly improving management’s visibility and control over marketing budgets and spend.Countries of responsibility were Benelux.

Norwalk, Connecticut, US

• Regional finance partner for planning, forecasting and management for Xerox Office Europe (10 countries total)
• Monitored and reviewed key marketing-financial metrics with country directors.
• Established a new marketing budget tracking tool, greatly improving management’s visibility and control over marketing budgets and spend.

Norwalk, Connecticut, US

• Managed and lead a team of e-marketing and operations managers to fulfill business objectives and commitments for www.freecolorprinters.com. Results: grew printer sales by 50% and revenue by 75% over 9 months.• Managed multiple cross-functional interfaces, leveraging interpersonal skills to successfully manage supplies and printer backlogs and to improve.

Norwalk, Connecticut, US

• Managed new product introduction activities relating to color supplies and media within Xerox OPB worldwide: product offering, pricing, messaging, packaging, and artwork. • Established effective cross-functional relationships at multiple levels within the OPB organization, including logistics, finance and order management within a short time-frame. •.

Atlanta, Georgia, US

Led a product innovation, development, testing and quality assurance growing the business by $5M while saving costs.

• Directed corporate business projects within a Japanese-German joint venture requiring open and clear definition of corporate vision and project objectives/milestones as well as project management within a diverse team.
• Led and managed the implementation of a new Oracle®-based order management and sales operations system through current state analysis, gap analysis and development of a suitable business model. Extensive cross.
• Managed marketing communications both locally and internationally, coordinating company-internal activities with external advertising agencies.
• Managed direct international sales for office paper products including market analysis, target customer definition, and product presentations at customer facilities. Results: New business opportunities in the target.

Digital Transformation Playbook: Leverage Technology To Innovate Your Business, Business, Management, Marketing, And Related Support Services

Executive Mba, Business Strategy

B.Eng, Industrial Engineering