Paul Heyes Email and Phone Number

30+ years experience in IT, covering all the disciplines of programming, implementation, through to product management and systems design. Paul has worked in a software house environment, including a directorship, for all of these years and has gained experience with in-house designed and developed Financial, Distribution and Manufacturing commercial software packages for a very wide range of vertical markets.Skills and Responsibilities• meeting with clients to determine requirements; • working with clients to define the scope of a project; • planning timescales and the resources needed; • clarifying a client's system specifications, understanding their work practices and the nature of their business; • liaising with staff at all levels of a client organisation; • defining software, business process, reporting and management requirements; • analysing IT requirements and giving objective advice on the use of IT; • consulting on the developing agreed solutions and implementing new systems• helping clients with change-management activities; • designing, testing, installing and monitoring new systems; • preparing documentation and presenting progress reports to customers; • organising training for users and other consultants; • third line support and troubleshooting;• presentations at customer seminars introducing products;• chairing customer and user group meetings;• chairing and participating in product development workgroups;• pre-sales support for New and existing client base;Paul uses the above extensive experience to help clients maximise the use of their IT budget.Specialties: C&MO, Warehouse, Distribution, Management Info, Sales Order Processing, WMS, Workflow Management, Inventory Replenishment & Automated Purchasing, Purchase Order Processing, Help Desk, Motivation, Change Management, IT Systems Assessment, Definition of Requirements, Management Reporting, Creation of Specifications of Requirements (SOR), Assist Management with User Buy-In to change an existing IT system