Responsible for taking a leadership role in Binary Tree Professional Services delivering consulting services for migration projects using the Binary Tree software products. The position involves providing pre-sales and post-sales advice, guidance, design and technical implementation and migration skills to customers and partners for email migration projects.

Responsible for the full project life-cycle from kick-off to closure for data migration projects and archiving solution implementationsWorking for a small data management focussed consultancy, providing professional services to a range of SMB and enterprise customers on projects that include Migrations of legacy on premise user archives to various SAAS solutions (primarily Office 365)  Launching an in-house service to provide long term cloud-based storage for journal email… Show more Responsible for the full project life-cycle from kick-off to closure for data migration projects and archiving solution implementationsWorking for a small data management focussed consultancy, providing professional services to a range of SMB and enterprise customers on projects that include Migrations of legacy on premise user archives to various SAAS solutions (primarily Office 365)  Launching an in-house service to provide long term cloud-based storage for journal email data, with indexing, discovery and exporting functionality Maintenance, health check, upgrades and troubleshooting expertise on existing client installations of Enterprise Vault and TransVault’s suite of migration productsKey responsibilities and skills Solution design, documentation, implementation, and management of email and archive migration projects  Design, development and delivery of an in-house Email archive retention service, combining dtSearch indexing technology and API, with a SQL backend, WPF / C# UI and Linux based remote desktop access Manage relationships with partners and customers, communicating effectively to technical and business audiences to ensure satisfaction in the service delivered and ongoing income opportunities Document project process templates, best practices and pitfalls to improve the proficiency and productivity of all consultants in future engagements Show less

Accountable for investigating, root causing and resolving defects, managing customer experience and providing real world perspective to the development process of an enterprise software portfolio generating in excess of $300M annuallySenior member of the Customer Focus Team, handling escalations from Support to Engineering for these Veritas products Information Map – a multi-tenanted SAAS for querying and visualization of file metadata and classifications based on a big data… Show more Accountable for investigating, root causing and resolving defects, managing customer experience and providing real world perspective to the development process of an enterprise software portfolio generating in excess of $300M annuallySenior member of the Customer Focus Team, handling escalations from Support to Engineering for these Veritas products Information Map – a multi-tenanted SAAS for querying and visualization of file metadata and classifications based on a big data platform deployed in AWS and Azure Enterprise Vault, Enterprise Vault.cloud, Discovery and Compliance Accelerator – on premise and cloud based information archiving and e-discovery platforms eDiscovery Platform - digital forensics, investigations and document review solution Data Insight - data classification, file analysis and access controlsKey responsibilities and skills Lead diagnostic investigations into support incidents to drive quicker issue reproduction, root cause analysis and resolution of customer incidents Debug product defects, develop code fixes with associated unit tests and deliver those solutions within the established release framework  Provide expert analysis across a broad range of products simultaneously, often needing to instantly switch gears and understand new and unvisited areas of functionality and code in response to high priority escalations Tenacious problem-solving skills, leaving no stone unturned in pursuit of achieving resolution and customer satisfaction  Manage both internal and external customer expectations in time sensitive and business critical situations Collaborate with sprint teams, PMs and POs to understand the original intentions of existing features / code and to provide real world insight into future design decisions Teamwork, collaboration and knowledge transfer across all company verticals (from support, through education, to sales and professional services) to ensure the success of the products Show less

Senior messaging engineering position, providing 3rd line support to EMEA environment (incorporating Lotus Notes R5/R6, Mailsweeper SMTP gateways, Blackberry Enterprise Server, LaneFax and OneBridge Mobile Groupware). Specific projects I have provided technical consultancy for include:• Proof of concept and pilot implementation of ZipMail• Global rollout of OneBridge Mobile Secure• BES 4 upgrade• Development and implementation of application to automate legal keyword… Show more Senior messaging engineering position, providing 3rd line support to EMEA environment (incorporating Lotus Notes R5/R6, Mailsweeper SMTP gateways, Blackberry Enterprise Server, LaneFax and OneBridge Mobile Groupware). Specific projects I have provided technical consultancy for include:• Proof of concept and pilot implementation of ZipMail• Global rollout of OneBridge Mobile Secure• BES 4 upgrade• Development and implementation of application to automate legal keyword analysis of historical mail files• Lotus Notes global server infrastructure consolidation and R6.5 upgrade Show less

Solely responsible for London’s Lotus Notes mail and applications spoke, providing 1st/ 2nd/3rd-line support and new infrastructure projects for Back Office and Trading Floor (450 users/8 servers). Achievements include:• Stabilising a previously unreliable environment – implementing clustering, ACL standardisation, a DR plan, a R5 upgrade, development of a customised mail template to support quota-ing, an archiving strategy and improved support and administration processes incorporating… Show more Solely responsible for London’s Lotus Notes mail and applications spoke, providing 1st/ 2nd/3rd-line support and new infrastructure projects for Back Office and Trading Floor (450 users/8 servers). Achievements include:• Stabilising a previously unreliable environment – implementing clustering, ACL standardisation, a DR plan, a R5 upgrade, development of a customised mail template to support quota-ing, an archiving strategy and improved support and administration processes incorporating Adminp• Managing and bug-fixing in-house designed applications• Managing the SMTP gateway and MailSweeper for SMTP 4.3/Domino 5.2f content checking software• Support of Exchange 5.5 users with migrations to/from Lotus Notes R5 and planning of R6.5 upgradeAlso a member of the Network Infrastructure team and worked on the following projects:• Implementation of a new File/Print solution (based on HP SAN and MSCS) • Design and build of London OU of an EMEA Active Directory, which involved scripting new user set-ups using ADSI and desktop logon procedures in Kix2001 Show less

Short term contract role performing R5 client upgrades, desktop support and end-user training

Representing IBM Lotus in a team of 3 offering consultancy for a new R5 implementation to provide Notes to the nationwide branch infrastructure, which involved the following duties:• Maintain and optimise the AIX infrastructure incorporating 3 mail clusters, 1 apps cluster and 1 hub• Registration and configuration of 7500 nationwide users accessing Notes via a ‘roaming’ client• Lotus Script development of utilities to automate the migration and conversion of 800 existing R4… Show more Representing IBM Lotus in a team of 3 offering consultancy for a new R5 implementation to provide Notes to the nationwide branch infrastructure, which involved the following duties:• Maintain and optimise the AIX infrastructure incorporating 3 mail clusters, 1 apps cluster and 1 hub• Registration and configuration of 7500 nationwide users accessing Notes via a ‘roaming’ client• Lotus Script development of utilities to automate the migration and conversion of 800 existing R4 users, manage 1300 name changes and audit all servers for redundant databases, ACL, and agent problems • 2nd and 3rd line user support, problem analysis and resolution• Consultancy on improvements to admin team’s existing support processes and procedures Show less

Senior Notes Administration position responsible for 3rd-Line support of global Lotus Notes R4.6/R5 and Microsoft Exchange 5.5 environment. Also providing consultancy on design, build and implementation of enhanced / new infrastructure, and client / web-based Notes applications.Specific projects included:• Design, development and implementation of a web-based corporate secure email solution to provide a B2B SSL encrypted communication channel using Tumbleweed IME• Design… Show more Senior Notes Administration position responsible for 3rd-Line support of global Lotus Notes R4.6/R5 and Microsoft Exchange 5.5 environment. Also providing consultancy on design, build and implementation of enhanced / new infrastructure, and client / web-based Notes applications.Specific projects included:• Design, development and implementation of a web-based corporate secure email solution to provide a B2B SSL encrypted communication channel using Tumbleweed IME• Design, build and implementation of Lotus Notes infrastructure to support email and Siebel/DMI replication for 3000 remote laptop users and 96 nationwide branches• Development of various administration tools using Lotus Script to automate Notes support tasks• Server / client R4.6 to R5 upgrade Show less

Providing 1st/2nd Line support to global Lotus Notes environment of 14,000 users, around 60 Domino servers and over 1000 in-house designed applications.Responsibilities included:• Analysis and resolution of user’s mail and bespoke application problems• User, directory and group administration• Monitoring, maintaining and troubleshooting messaging, replication and clustering• Ensuring continued Domino server performance to fulfil established SLA’s• Ensuring Notes… Show more Providing 1st/2nd Line support to global Lotus Notes environment of 14,000 users, around 60 Domino servers and over 1000 in-house designed applications.Responsibilities included:• Analysis and resolution of user’s mail and bespoke application problems• User, directory and group administration• Monitoring, maintaining and troubleshooting messaging, replication and clustering• Ensuring continued Domino server performance to fulfil established SLA’s• Ensuring Notes data is secure and recoverable via backup processes• Regular review of administration tasks in order to develop and implement automated processes• Test planning, scripting, execution and reporting on the millennium compliancy of R4 in-house applications• Induction, training and ongoing assistance to other System Administrators Show less

Within this small independent distributor of electronic components, I was fortunate enough to develop a wide range of commercial and technical skills:• IT: supporting and troubleshooting a NT network; installation and maintenance of all PC hardware and software; development of applications to aid the company’s sales operations; web-site design; administration and development of a small Lotus Notes R4 environment• Marketing/Sales: dtp of promotional literature and trade show… Show more Within this small independent distributor of electronic components, I was fortunate enough to develop a wide range of commercial and technical skills:• IT: supporting and troubleshooting a NT network; installation and maintenance of all PC hardware and software; development of applications to aid the company’s sales operations; web-site design; administration and development of a small Lotus Notes R4 environment• Marketing/Sales: dtp of promotional literature and trade show stand design; development of import/export business opportunities by promoting services through the Internet; negotiating / processing sales from initial enquiry to despatch, whilst ensuring full customer service and adherence to ISO9002 standards Show less