Systems admin and technical project management for a corporate services business primarily around business support and recruitment services with large growth by acquisition. My duties included:Technical project management of new network and phone system rolloutOffice 365 Email migration for approx. 1200 mailboxes from Exchange 2010Perform multiple full systems migration from acquired businesses infrastructure into datacentreInstallation and maintenance of new and existing SAN Infrastructure (EMC + Dell) and day to day management of backups (Backup Exec and Veeam)Managing the virtualisation environments (VMware and Hyper-V) and server hardware maintenance (Primarily Cisco UCS and HP) Maintaining WAN links across 55 offices (AAPT), config changes to network equipment (Cisco IOS, ASA Firewalls), and wifi network changes (Cisco WLC)Handling the procurement process of new hardware, software, and licensing Upgrading and maintaining SOE images (Landesk/Ivanti Management) Publishing apps and managing performance of Citrix environment (v6.5)Change management for BAU updates and upgradesMentoring the Helpdesk staff as new systems are rolled out

Infrastructure support and implementations for over seventy retail locations across Australia and New Zealand. My duties include:Assisting with the tender process for full infrastructure refreshes for All servers, networks, and phone systemsOverseeing design and implementation of a new MPLS provider and the rollout of a Mitel VoIP system based on HP switching kitDeploying and building both physical and virtual servers on new HyperV3 clustersAssisting with setup of SAN environments and provisioning of storage volumes on demand (IBM FC and EqualLogic iSCSI)Tendering and overseeing design and implementation of a new WiFi mesh network (50 HP APs) for the warehouse (approx 45,000sqm)Supporting day-to-day operational systems consisting of Windows Server, AIX and Network Operations (Firewall and IPSEC)Providing application support for escalated internal POS, Eftpos (PC Eftpos) and WMS (Tallships) related incidentsProviding mentoring and training to the helpdesk on existing and new systems/infrastructureBuilding SOEs and partake in desktop and laptop refreshes company wideScheduled deployment of updates to Windows servers and POS applications as requiredManaging relocation of head office to new building including backup DC

Service Desk position within the Enterprise Management Centre providing support to corporate organisations for managed Network and Server Hosting Services in an ITIL environment:Logging, troubleshooting, and accurately escalating incidents generated from alarms, customer calls, or emails within specified SLAs. Interacting with both technical and non-technical users, extruding a can-do service oriented attitude.Extensive experience with Service Management ticketing systems (e.g. HP Service Desk).Troubleshooting network connectivity and performance issues and faulting out to external carriers and maintenance providers.Diagnosis of system and performance issues within customers' Windows, Linux and VMware environments.

Primarily helpdesk position for a large organisation – a chain store with 120+ sites – with specialisation in POS systems and adjacent technology. My duties include:Telephone based troubleshooting for network issues at remote locationsLogging and escalating jobs including follow-up with external third party suppliersRemote application support to the company’s point of sale, warehouse management and financial systemsPhone system administration (Alcatel)Server maintenance - Win2k,Win2K3,UNIX (AIX) and Active Directory administrationSetup and install EFTPOS server and clients (Ingenico, Quest)Writing technical documentation for troubleshooting procedures and providing training to staff when required Adhere to strict change procedures and outage windows aligned with the company's peak trading periods.

My main role was a technician, but being a small computer repair business I was also responsible for the day to day operations of the store. Started as a casual position while attending school but turned into full time apprenticeship on Jan 2003. My duties included:On-site and off-site workSoftware repairs to home computers, POS terminals and serversHardware diagnosis and repair: Personal computers, notebooks, printers (electronic and mechanical)Circuit board level repairs to Notebooks, PCs, monitors, and assorted peripheralsSetting up networking systems for both the home and large scale, multi location sitesSetup and configuration of servers (Web, Proxy, File and EFTPOS)Completing job reports, generating invoices and PO, managing spare part inventory and various other administrative dutiesProvide Telephone support to home and corporate usersOne-on-one customer training