De Vere is a collection of modern, country estate hotels, with mansion houses at their heart, mixing leisure with market-leading conference facilities, which is currently undergoing an investment of more than £50m.

Achievements – Improving RGI performance in each of the nine months that I have been here. Establishing correct procedures and reporting. High forecast accuracy (2.5% variance average per month) Forecasting Room Revenue, Spa and F&B Outlets Monthly Business Reviews with owners Market analysis  Streamlining Wholesale and OTA relationships to ensure parity. Overall responsibility for the Reservations department

465 Bedrooms Achievements - Improving ADR to highest ever in hotel. Actively developing the Reservations team's awareness of revenue capture, packages and accounting in order to enhance revenues.Managing a team of 5 covering group, crew and individual reservations.Forecasting on a weekly basis for the next three months, using Market Segments, Past History and Market Trends as a guide all to within a 5% accuracy Pricing using market conditions, competitor checks, local events and demand periods to maximise revenue and the RevPar.Building relationships with suppliers to drive revenueMore recently being actively involved in budgetting as well as being responsible for Holiday Inn Maidenhead's revenue, covering sickness.

Part of the Heathrow cluster revenue team, predominantly responsible for Holiday Inn Ariel but also looking after Crowne Plaza Heathrow and Holiday Inn M4J4.Achieved RevPar growth in 6 out of 7 months through leveraging different markets. Increased Audit scores by 11% and coaching and developing Reservations and Meetings team. Forecasting on a weekly and monthly basis along with pricing using tools such as Marketvision, STR, BDT and historical and pace trends. Running weekly Revenue Meetings along with presenting at monthly Trading Reviews to Owners and key stakeholders.

Achievements - Creating and emplacing new Standards and Procedures for both Individual and Group Reservations Teams. Training and evaluating performance based on Standards & Procedures.Managing a team of 3 Groups & Tours agents, 3 full time Reservations agents and 2 part time Reservations Agents.Forecasting on a weekly basis for the next three months, using Market Segments, Past History and Market Trends as a guide. Creating new Standards and Processes for both Groups & Tours and Individual Reservations.

Achievements - Introducing incentives to increase selling of each hotel. Promoting referrals and product knowledge whilst maintaining the individuality of each hotel Assisting in the management of all aspects of the Reservations Sales Department, supervising a team of 4 Reservations Agents and 2 Groups & Tours AgentsTaking responsibility for the strategic availability of rates and inventory across all distribution channels for each hotel in the cluster.Maximising bedroom revenue and profit through pro-active selling techniques, commercial management techniques and referral across the cluster.Creating a working environment that supports organisational and brand values.Delivering outstanding customer service.

Achievements - Increasing upselling and non arrival charging to maximise revenue for hotel.Working within a team to make hotel reservations and promote the hotel. Organising both individual and group requirements. Collating and presenting performance figures on a daily, weekly and monthly basis. Ownership of Non-Arrival revenue with an average success rate of 80%

Avis Rent-A-Car)Working in an international call centre making domestic and international car hire reservationsAssisting with customer service needs and special requirements for locations around the world.

Initial Style Conferences)Learning all aspects of hotel/conference centre management. Involving organising conference and training needs for main client IBM.