Paul Huser Email & Phone Number

Process Management Specialist Sept 2009 - PresentProvide oversight for tax reporting processes for individual life products. Coordinate all aspects of tax reporting processes including software updates and regulatory changes.• Identify and manage technology and process improvements to increase overall efficiency while mitigating regulatory risks and reducing cost of resources.• Oversee production of 1.8 million tax forms annually.• Provide guidance, communication, and training for regulatory changes to business partners.• Facilitate technology and process updates required to maintain regulatory compliance.• Represent the business for review and approval of business requirements, test strategies, and impact of regulatory changes.

Quality Assurance Analyst Served on a team of four Quality Assurance Analysts to develop a System Integration Testing process for changes to COBOL programs within the Payroll System at the United States Postal Service.• Authored Standard Operating Procedures for System Integration Testing.• Created Test Strategy, Test Plan, and Test Matrix templates.• Developed business requirements for large scale changes involving several applications within the payroll system.• Executed mainframe jobs to test code changes. Validated datasets and reports on mainframe system.• Researched and documented COBOL programs used by the payroll system to be used for System Integration Testing.• Gained a basic Understanding of COBOL programs and Job Control Language.

Designed and executed test plans and conditions to test functionality of policy administration systems for new product launches and existing product modifications. • Performed manual testing of COBOL and Visual Basic applications, UNIX environments and web based applications. • Developed best practice initiatives for testing procedures, including baseline test conditions and compare processes.• Created test conditions and scripts from business requirements using Quality Center.• Established sound relationships with business analysts and programmers to obtain approvals for test plans and to create solutions for defects.• Researched defects discovered during the testing process to determine root cause. • Aggressively pursued new learning opportunities to expand knowledge base and test different systems.

Even though my title was Senior Calculation Specialist, my primary responsibilities were as a business analyst. These included identifying and implementing process and technology improvements, performing cost benefit analysis, creating business requirements, assisting software developers with technical requirements, performing user acceptance testing, and coordinating delivery of technology improvements into the production environment. I was a technical consultant for a staff of eight people, including administration of quality control, training and development, and providing technical advice daily for difficult situations. I was also the subject matter expert for revision of processing procedures.

B. S., Business Administration

B.S. Business Administration Graduated with honors I held full time jobs while attending college.

Diploma, Accounting, Physics, Algebra