Regional Manager John Stewart Company Multiple Properties, East Bay, CA Feb 2014 – Feb 2020 434 units, 1 commercial space, 10 sites Oversaw operational, administrative and maintenance aspects of an affordable housing portfolio (~$160M in assets). Created and analyzed fiscal & calendar year budgets; monitored current & historic financial statements to ensure cash flow targets are met and to identify any deficiencies. Employed strategic measures to increase financial health of assets and reduce vacancy loss & delinquencies. Worked directly with owners, developers, accountants, resident services, vendors, as well as City, County and Federal regulatory agencies such as HUD, CTCAC, and PHAs. Prepared annual CTCAC AOC/AOE and Welfare Tax Exemption reports; produced and analyzed quarterly/monthly reports such as funding program status, rent rolls, unit activity, A/R’s, gross potential, etc. Prepared and submitted rent increases to meet long-term capital needs. Conducted site visits to ensure property conditions and tenant files meet compliance; documented deficiencies and developed corrective action as needed. Recruited and hired staff; prepared and conducted bi-annual performance evaluations. Handled escalated issues involving residents, staff, vendors, etc. Successfully coordinated a 3-property scattered site resyndication/acquisition project that involved displacing, re-certifying, leasing and rehabilitating 114 units. Regularly coordinated with relocation specialists, construction team, investors, vendors and owners to ensure the projects were compliant and on track to meet the loan conversion deadline. Also oversaw the lease-up of two newly constructed multi-family properties in Walnut Creek, CA.

Property Manager John Stewart CompanyTerrace Gardens, Milpitas, CA March 2012 – Feb 2014153 units Supervised a city-funded senior & special needs property. Created, analyzed and monitored annual budgets, prepared annual rent increase proposals and oversaw monthly financial reporting related to rental income, expenditures and future forecasts. Maintained occupancy levels by managing waitlist, reviewing rental applications, conducting unit tours, and completing move in/out inspections. Participated in Board of Directors meetings and regularly attended City Council meetings to obtain government funding for Capital Improvement Projects. Collaborated with the City of Milpitas on special projects including replacement of commercial-grade fixtures on the property as well as a sound proofing project. Facilitated staff safety training’s, resident food meetings and resident manager meetings. Managed large contract with commercial food vendor who provided daily meals to residents in on-site dining hall.

Property Manager John Stewart CompanyCampbell Village, West Oakland, CA Jan 2011 – Feb 2012154 unitsOversaw the daily operations of multi-family Public Housing Authority property. Performedrental management functions such as responding to tenant inquires, processing applications,maintaining waitlists, completing re-certifications of eligibility, processing rents and preparingbank deposits. Also determined appropriate actions for delinquencies, performed unit evictionsand conducted move in/out and annual inspections. Included supervisory tasks such asprocessing employee payroll, interviewing and training staff and taking appropriate disciplinaryaction when needed. Coordinated administrative tasks related to property management such asproducing and analyzing budget reports. Achieved regulatory compliances with HUD/PHA -MOR and REAC audits after property failed under previous management. Created Teen YouthCenter Program at Campbell Village as a safe space for community development.

Assistant Property Manager John Stewart CompanyCampbell Village, West Oakland, CA Nov 2009 – Dec 2010 154 unitsSupported Manager with routine tasks such as daily walk-throughs of property, performed resident income re-certifications, conducted move in/out procedures and processed waitlist applicants. Also prepared 14 Day Notices, determined delinquencies and appropriate actions and assisted in unit evictions. Dispatched resident service requests and ensured their timely completeness by following up with staff and residents. Maintained professional and courteous communications with residents to foster positive relationships and to create opportunities for residents to vocalize concerns. Collaborated with Service Coordinator to design and implement activities and events such as National Night Out, Monthly Resident Meetings and Summer Lunch Program for Youths. Took on additional assignments and filled in for Property Manager as needed.

Occupancy Specialist John Stewart CompanyPresidio Village Senior Housing, Pittsburg, CA May 2007 – Oct 2009104 units Coordinated occupancy-related operations including conducting potential resident screenings and interviews, managing waitlist, showing available units and preparing leases for new move-ins. Completed annual income re-certifications, performed move-in/out related tasks and conducted annual unit inspections. Also assisted in handling delinquent accounts and resident evictions. Used CAMII, TRACS, and MRI property management software to transmit updated resident information, posted HAP vouchers and reviewed rent rolls. Additional tasks included supervising front desk clerks, leading monthly safety meetings, purchasing general supplies and preparing and monitoring work orders. Also partnered with Service Coordinator to create monthly newsletters and develop activities for residents.

Property Manager John Stewart Company Multiple Properties, East Bay, CA Dec 2006 – Jan 2008 88 units, 3 sites Responsibilities included overseeing operations of multiple sites (CTCAC, Section 8, HUD 202 & 811 PRAC) to ensure staff and property adherence to John Stewart Company policies and procedures. Reviewed Rent Roll, delinquent accounts, property’s monthly income and expense statements, and determined necessary course of action to collect outstanding balances. Accurately processed transactions in MRI and completed daily deposits. Maintained occupancy levels by reviewing rental applications, conducting unit tours and applicant interviews and drafting new leases. Negotiated with and obtained vendor service agreements and monitored contracted work performance. Conducted staff interviews, trainings, evaluations, disciplinary actions and terminations as needed. Performed regular site inspections and annual unit inspections. Updated Material Safety Data Sheets and other safety related reports.

Promoted to Occupancy Specialist/Property Manager within 6 months

Project Portfolio: - Pinn Brothers, Silvera Ranch- Pinn Brothers, Vinsanto- Pacifica Companies, Reflections- Arcadia Homes, Estancia