Paulina Jurczyk work email
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Paulina Jurczyk personal email
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Paulina Jurczyk is a PROCESS OPTIMIZATION / PROJECT MANAGEMENT /SALES & OPERATIONS & IT PROCESS EXCELLENCE at Self-employed. She possess expertise in insurance, lean manufacturing, change management, black belt, coaching and 16 more skills. She is proficient in English. Colleagues describe her as "Menadżer zorientowany na cele i z sukcesem je realuzuje. Efektywnie zarządza zespołem ponieważ dobrze formułuje zadania i dobrze je adresuje. Bardzo dobrze wykorzystuje umiejętności członków zespołu. Pozwala na rozwój pracowników w danym obszarze i pomaga w realizacji zadań poprzez przyjazne ale wymagające wsparcie. Buduje relacje oparte na wzajemnym zaufaniu." and "A professional person, for her nothing is impossible to do. Head full of ideas, a contact person who is able to work both collectively and individually. Working with Paulina was very inspiring for me."
Self-Employed
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Business ConsultantSelf-Employed Mar 2019 - PresentCreating service and sales processes from scratch, for direct service channels, Call Center (Helpline and Complaints) and operations both in start-ups and in mature companies from the insurance, energy, IT, CSR industries;Building an operational and sales strategy based on customer analysis / market needs / available products / profitability;Responsible for the financial and sales plan;Creating business requirements for CRM and ERP systems;Implementation of improvements, optimization and automation of customer service processes;
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Project Manager For Process ExcellencePzu Jun 2015 - Feb 2019Warsaw, Mazowieckie, PolandManagement of operational projects in many product and service lines: hotline, assistance, customer service, payment of claims;Implementation of improvements, optimization and automation of customer service processes;Development of sales in remote channels along with the improvement of processes / procedures;Development of motivational, training and system tools;Increasing the effectiveness of sales campaigns;Achievements:Increasing sales in remote channels by 33% while reducing costs by 12% within 6 months;Improving the efficiency of using sales leads by 7%;Increase in employee job satisfaction by 12 p.p. compared to the previous year; -
Head Of Customer Data & Leads GenerationAllianz Polska Feb 2014 - May 2015WarsawManagement of sales campaigns for the needs of 4 sales channels;Customer analysis for sales campaigns;Development of database, sales and reporting tools;Implementation of improvements, optimization and automation of customer service processes;Achievements:Increasing the effectiveness of remote channels by 50% within 4 months from the launch of the campaign;Increasing the effectiveness of the Sales Force by 200% through segmentation of Agents and Customers; -
Sales Support Manager (Data & Sales Excellence)Allianz Polska Mar 2013 - Jan 2014Sales analysis and planning with a team of analysts;Supporting sales by optimizing sales processes;Implementation of improvements, optimization and automation of customer service processes;Achievements:Increase in sales by 300% of motor policies after the sale of the vehicle;Improving the effectiveness of CC Agents by 30% through operational and process changes;
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Renewal Sales Manager (Proces Optimization)Allianz Polska Mar 2009 - Feb 2013Warsaw Area, PolandDevelopment of strategies, operational and sales plans;Managing a Call Center team of 10 - 35 peopleOptimization of processes affecting the renewal customer: sales processes, customer service, loss adjustment, debt collection;Optimization of processes related to the use of sales applications;Achievements:25% reduction over 3 years of renewal sales costs;Improvement of sales results by over 20%;Improving the effectiveness of call center employees by over 40%;Implementation of high standards of customer service confirmed by NPS research;Increased involvement in the team confirmed by a high EPS;AVIVA Talent Club member;
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Lean Six Sigma Black Belt / Project ManagerNationale-Nederlanden Jan 2008 - Mar 2009Warsaw Area, PolandTasks:Leading projects: "Procurement”Support in projects: "INBOUND leads"; "Database actualization"Green Belts coaching in the field of LEAN and Agent's retention -
Call Center Campaigns SpecialistNationale-Nederlanden Dec 2005 - Jan 2008
Paulina Jurczyk Skills
Paulina Jurczyk Education Details
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International Economics
Frequently Asked Questions about Paulina Jurczyk
What company does Paulina Jurczyk work for?
Paulina Jurczyk works for Self-Employed
What is Paulina Jurczyk's role at the current company?
Paulina Jurczyk's current role is PROCESS OPTIMIZATION / PROJECT MANAGEMENT /SALES & OPERATIONS & IT PROCESS EXCELLENCE.
What is Paulina Jurczyk's email address?
Paulina Jurczyk's email address is pa****@****ail.com
What schools did Paulina Jurczyk attend?
Paulina Jurczyk attended Warsaw School Of Economics.
What skills is Paulina Jurczyk known for?
Paulina Jurczyk has skills like Insurance, Lean Manufacturing, Change Management, Black Belt, Coaching, Business Process, Business Process Improvement, Process Improvement, Operations Management, Six Sigma, Sales Operations, Call Centers.
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Paulina Jurczyk
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Paulina Jurczyk
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