Selling company services (workshops for children in kindergartens and schools), maintaining positive relationships with customers to ensure future sales, confirming orders, preparing offers, taking care of Fanpage posts on Facebook, conducting workshops for children.

- Contact with international clients in order to successfully implement Transporeon logistics platform.- Gathering system specifications and requirements from clients and defining the project content based on provided data.- Internal and external communication during all phases of the project.- Project plan preparation and implementation - End-users training, client support during initial phase of go-live- Monitoring, trouble-shooting, implementing system changes in compliance with clients’ requests.- Second Level Support.

Providing support to clients in travel industry sector (via telephone, e-mail, chat) in English and Italian language, managing incoming enquiries, Pre and Post sales services assistance, according to easyJet, IATA, ICAO and EUC - EC 261/2004 rules and policies, dealing with complaints regarding: disruption, assistance, and flight experiences.

Handling of reservations for local tours, coordination of local excursions,quotations for individual tourists and groups (local excursions, accommodations, transfers), telephone and email contact with agents, foreign travel agencies and individual clients, tourist events and services coordination, cost control, cost estimates and price list control