Paulina Smith Email & Phone Number

• Performed 3-way matching to ensure data consistency across invoices/SO’s/PO’s• Communicated with vendors to resolve discrepancies while maintaining positive relations• Created documents using MS Excel, MS Dynamics 365 ERP, Amazon Seller Central, Adobe Acrobat • Collaborated with internal departments to build essential customs clearance paperwork (BOL, SLI)• Helped in writing extensive SOPs in a step-by-step fashion for colleagues to easily follow

Covington, Louisiana, United States

• Used a variety of tools including MS Excel, Amazon Seller Central, SellerEngine and Price Checker 2 to build domestic shipments that took inventory from a physical retail space to Amazon distribution centers • Crosschecked information on vendor’s invoices/packing slips against internal documents• Simplified data entry through the creation of pivot tables/xlookup formulas • Photographed/recorded content of products for social media and Amazon listings

New Orleans, Louisiana, United States

• Provided quotes and recommendations for large tour groups through phone, email and live chat• Booked desired tours on the customers’ behalf and processed refunds –when applicable• Communicated with tour guides if their respective guests were running late/could not locate them• Assisted with work schedules for tour guides and submitted time sheet data for payroll purposes• De-escalated issues that could not be resolved by the call center representatives

Mobile, Alabama, United States

• Operated a POS register system all while providing excellent customer service • Assisted preparing the shop for success during opening/closing • Handcrafted a multitude of beverages with a strong passion for latte art• Helped customers with scheduling inquiries for small events (baby showers, birthdays, etc.) via telephone

Oak Brook, Illinois, United States

• Greeted customers, provided assistance and handled cash/card transactions on the POS register • Prepped fruits to be dipped in chocolate, handcrafted drinks and created samples for customers• Performed supportive tasks such as cleaning the workstation, shelves, equipment and restocking display cases

High School Diploma

Associate Of Arts - Aa, Business, Management, Marketing, And Related Support Services, Honors