- In this highly visible client-facing role, worked alongside the Go-To-Market team for mobile app launch to ensure successful deployment, while tracking and reporting analytics- Created, built and executed marketing programs and events to build client base, while serving as primary point of contact for all app-related issues and concerns, and successfully & efficiently resolving them- Acted as lead editor for onboard content and ensured compliance with brand standards- Deployed and managed content across onboard channels including interactive TV, digital signage, mobile applications and print products, while monitoring for KPIs- Monitored for positive and negative feedback to discover areas of improvement and make well thought-out recommendations to respective parties, and compile lessons-learned- Collaborated daily with operational leaders to ensure alignment of digital and print collateral- Handled confidential employee and guest information with discretion and professionalism- Communicated tactfully with guests, department heads and shipboard employees to successfully resolve problems and negotiate resolutions- Assisted with evaluation of new systems, equipment and resources, using knowledge of current trends in digital technology, content management systems and processes- Managed multiple program responsibilities and deadlines, proactively bringing forward issues and innovations for consideration, while providing feedback for continuous improvement

- Collaborated with and supporting the Cruise Director and other entertainment managers to ensure compliance with company-related correspondence, notices, policies and procedures- On several occasions, closed and opened shows for a 4000-guest audience, as well as hosted the daily morning show (filming of an onboard show, which played in all guest room TVs from midnight until noon)- Managed all onboard weddings (from preparation to execution), while working closely with senior management and various stakeholders from a multitude of departments in a high-paced environment- Built cross-cultural and cross-functional relationships, while ensuring guest satisfaction

- Managed all marketing and communications initiatives- Supported corporate merger/acquisition and all re-branding initiatives including building a corporate style & brand guide and updating all marketing collateral- Social Committee President (employee activities & events)- Planned and executed all company-wide events & event-related communications- Designed marketing brochures for all CANA Group companies (InDesign)- Quarterly newsletter design and publication (InDesign)- Managed company social media accounts and employee intranet (SharePoint)- Yearly calendar design- Prepared, ordered and distributed digital & print signage and SWAG- Supported production of proposals & RFPs by editing, researching and proofreading content- Corporate website re-vamp and content management (WordPress)

- Completed a four month-long project of building a user-friendly database of project fact sheets and compiling information on up to 60 past and present construction projects by interviewing and recording information provided by project and construction managers- Assisted with writing and editing of proposal responses for construction projects- Recognized for successfully conducting various research for upper management on upcoming construction projects throughout the City of Calgary and internationally