Paulina Ugbede Email & Phone Number

United States

● Resolve technical errors in computers, managed user accounts, and performed data backups and recovery. ● Troubleshoot complex technical issues and resolved network. connectivity, configuration, and patching problems.● Handle ticketing to provide technical support to customers.● Proficient in Microsoft 365, SharePoint, Salesforce, and Zendesk.

United States

● Provided customer service through cold calling and email automation.● Maintained and updated the company databases.● Ensured all customer’s complaints are resolved and documented into the company’s portal. ● Facilitated seamless communication between the host and guests. ● Wrote engaging articles for my client through storytelling and real life scenarios to keep customers glued.● Handled clients enquiries, bookings, complaints, and requests in a professional and efficient manner. ●Provided exceptional administrative service, addressing concerns and resolving issues to ensure customer satisfaction.● Maintained accurate records of customer interactions and transactions.●Assisted business clients/customers with booking and reservation services, including finding suitable package holidays and planning individual travel. ●Developed programs for promotion and social media marketing.● Assisted clients with travel arrangements, including visas and passports, by sending confirmation and tickets.

Warri, Delta State, Nigeria

● Oversaw the daily operations of the school, ensuring compliance with curriculum standards, educational policies, and safety regulations.● Developed and implement strategic plans to enhance academic programs, student performance, and overall school quality.● Collaborated with teachers, staff, and parents to foster a positive and inclusive learning environment.● Monitored the performance of secondary school teachers, providing guidance and support as needed.● Conducted regular evaluations to ensure adherence to curriculum standards and instructional best practices.● Implemented strategies to improve student achievement and maintain a positive school culture.● Delivered engaging lessons to students in subjects like CRS, History and Cultural and Creative Arts (CCA) ● Utilizing the Montessori and other effective teaching methodologies among the Primary and nursery learners. ● Created a supportive classroom environment that encouraged student participation and facilitated learning.● Provided timely and constructive feedback to students, helping them achieve their academic goals.● Developed and facilitated virtual educational sessions for students, incorporating interactive activities and multimedia resources to enhance learning outcomes.● Engaged with parents and guardians through online platforms, addressing their concerns and providing updates on students’ progress.● Collaborated with a team of educators to design and implement innovative online teaching strategies, ensuring effective virtual instruction.

South Africa

● Demonstrated proficiency with Microsoft Office Suite (Word, Excel); strong Microsoft Outlook and Power Point skills.● Answered multi-line phone and ensuring messages are delivered for teams supported.● Processed invoices for payment; research and resolve issues/problems with payments.● Assisted in the establishment of internet service for new sites.

Bachelor Of Arts - Ba, Education, Second Class Upper Division (2.1)

Activities and Societies: Football, research, music club, teachingTeaching and learning methodology. The use of instructional materials.

Data Entry And Tech Support, Information Technology