Pauline Bouras Email & Phone Number

Dublin, County Dublin, Ireland

* Products Management of a portfolio of an average of 25 to 30 products- Covering the following destinations: Belgium, Bulgaria, Croatia, Cyprus, Finland, France, Germany, Greece, Ireland, Italy, Poland, Portugal, Spain, Sweden, United Kingdom.- Involving the following tasks: requesting room allocations; booking services such as guide, coach, and excursions; negotiating rates; loading rates and contracts; costing packages; managing relationships with local DMCs (establishing new partnerships with new DMCs for France, Spain, and Sweden); monitoring customer feedback.* Product development: - Revamping existing products such as Munich & the Black Forest (Germany), Northern Greece, Provence (France) - Researching and developing new products for new destinations, such as Alentejo (Portugal), Basque Country (Spain), Brittany (France), Cinque Terre (Italy), Corfu (Greece), Flanders (Belgium), La Rochelle (France), Loire Valley (France), Mallorca (Spain), Stockholm short break (Sweden), Zagreb & Opatija (Croatia)* Sales analysis:- Developing reports for weekly trading to measure sales trends and performance versus individual targets.- Creation of product database per Product team member, and associate sales analysis report for volume, revenue and margin. * Project management:- Leading the implementation of a new communication system (Zendesk) for the company, with planning, training, onboarding, and monitoring of each team.- Initiating the technical development of a new tour-loading process.

Dublin, County Dublin, Ireland

Temporary Contract (long-term sick leave cover)Portfolio management (half of Dublin's properties) via market visits and performance calls

Dublin City, County Dublin, Ireland

Client Management – Main point of contact for clients with online booking capabilities, looking to either establish or grow the business transacted via any digital platform. Assessment and review of any new clients looking to register and connect to our platforms.On-boarding and training of new clients on the range and accessibility of products available via online platformsOnline Platforms – Improvement and maintenance of online platforms to ensure high-quality service delivery levels exceeding customer expectations, user-driven development of customer-friendly journeys, and responding to client queries on product or platform issues.Training & Advisory – Responsible for driving internal/external training via the creation of targeted documentation, face-to-face training sessions and webinars providing information on products.User Growth - Responsible for driving increased online usage and engagement for all the digital platforms and migrating business transacted ‘offline’, onto one of the digital platforms.Channel Growth – Responsible for driving the growth of new online distribution platforms that fit with the strategy and objectives of the wider team and business.Content Quality – Responsible for gatekeeping the delivery and quality of content available via the digital platforms in order to meet client expectations and convert sales.Partnerships – Driving the creation and management of strategic online partnerships to help deliver the objectives of the online team.

Dublin City, County Dublin, Ireland

BPO environment - Contingent Worker for a Facebook B2B product (Workplace)Responsibilities:- Provide Tier 1 customer support to software administrators- Investigate and troubleshoot issues that are reported such as user account issues, login requests, API and identity provider queries- Debug, reproduce and escalate product bugs on the platform to the relevant engineering teams- Handle inbound volumes in an efficient and professional manner using designated ticket tracking software- Meet and exceed daily performance metrics related to key performance indicators- Be an advocate for the customer and develop ways to improve the overall user experience on the site- POC for any ticket a Tier 1 agent can't resolve- SME for Language Support French

Dublin City, County Dublin, Ireland

Inside the Products Department:* Project management and technical operations: - Technical support on Tour Plan for Reservation and Customer Service teams: problem solving, improving system to ease the workflow- Managing project of Bedbanks connectivity integration: acceptance testing, mapping hotels, writing of process- Data entry in Tour Plan: creating new products and PCM (Pre-Costed Module) packages, loading and amending rates, creating and updating messages* Product Management: - Assisting development of new products on a new destination (Canary Islands): competitive intelligence/benchmarking, creating new itineraries and packages, reviewing on field- Managing new products creation, and update, on website using WordPress: technical aspects, contents, images, especially for the launch of the new brand CanariaWays.com- Editing support documentation for clients travel documents: walking notes, maps, directions, etc.- Follow-up on clients feedback- Training of Sales, Reservations and Customer Service teams on new products with support info sheets

Dublin City, County Dublin, Ireland

Inside the Reservations Department: - Managing groups bookings along :* Camino in Spain, Portugal and France * Via Francigena in Italy * Waymarked Trails in Ireland- Booking services (such as accommodation, taxi transfers, bike rental, guides, etc…) for clients using Tourplan, email or phone calls- Maintaining a close, professional relationship with all providers and being confident negotiating prices- Maintaining and updating the provider database- Covering our 24/7 emergency phone to assist providers as well as clients on tours, outside of office hours - Working hand in hand with the Reservations team as well as the other teams at CaminoWays.com: Customer Service, Sales and Accounts

Paris Area, France

Vente-privee is a website where members only can access to exceptional flash sales with the biggest brands at a discount price: http://fr.vente-privee.com/This is one of the most popular website for online shopping and online travel booking on the French market.In addition to the previous missions as Online Production Officer :- Project management: dynamic package with XML hotel (connectivity) and flight search engine (technical solution, process development) - Definition of needs, managing backlog, drafting of specifications, follow-up of developments, acceptance testing- Technical support for others teams on dynamic package subject

Région De Paris, France

Online Production Officer within the travel sales department, specialized in dynamic package (hotel + flight à la carte) - Marketing operation coordination: communication with different stakeholders such as key account managers, graphic designers, technical project managers and partners (Bedbanks and B2B providers) to coordinate every step of the sales- Set up online flash sales: content management (product data sheet writing & translation, photos selection) technical set up on Orchestra platform with offline hotel and dynamic flight (search engine), marketing optimization (choice of visuals for banner)- Data analysis of sales and online traffic for each campaign- Trained new team member, and improved others teams skills on dynamic package- Writing of process book

Région De Paris, France

- Design of all types of travel: circuit, cultural trip, beach holiday, hunting and fishing, wedding, villa rental, yacht or private jet, show tickets, museums, concerts ... worldwide.- VIP service: valet, currency, visa, wedding list, greeter at the airport ...- Concept of true customized/tailor-made trip: choice of DMC and hotel depending on the customer and his needs.- Proximity Relationship with suppliers: release of seats on full flights, availability all year on the most requested hotels ... etc.- Concierge Service: For all customer needs whether they are traveling or at home.

Région De Paris, France

French leader in the sale of Internet stays, Promovacances has built an original model through dual expertise of tour operator and distributor.Missions for the Wellness production :- Online offers Management (technical creation)- Reported online products management (stop-sales and promotions)- Tracking sales, and litigation- In charge of optimization and website entertainment (offers regular rotation, update)- Promotions Negotiation, and exclusives with partners (flash sales)- Monitoring and entertainment partnerships, sales analysis, qualitative monitoring of accommodation- Developed the range of thematic products Wellness- Competitive intelligence, e-commerce benchmarking- Establishing new business partnerships (contract negotiations)

Pontoise

Trainer for future summer camp leader

- August 2012: Discovery trip in Bulgaria (15/17 years old teenagers)- July 2012: Itinerant trip with minibus in self-managed camp in Scandinavia (14/17 years old teenagers)- July 2011: Itinerant trip in self-managed camp in the Cyclades - Greece (14/17 years old teenagers)- August 2010: Itinerant trip with minibus in self-managed camp, Corsica (12/14 years children)- Designed routes, managed relationships with providers- Recruitment and team's management- Accounting, budget's managementResponsible Tourism Organisation

- August 2011: Self-managed camp in Gard (10/13 years old children)- July 2010: Horse riding camp near Toulouse (9/15 years old children)- Design activities program, managing relationships with providers - Recruitment and team's management (up to 14 people)- Accounting, preparation and budget's management- Design and implementation of educational projects

Te Puke - New-Zealand

Région De Lille, France

Advice and sales of tourism products Reservations with Tour Operators call center (Jet Air, Jet Tours, Club Med, Fram, Marmara, etc.)

Professional Diploma, Project Management, Distinction

Mba | International Tourism Projects Management & Marketing / 5-Year-Degree, Marketing Operations In Tourism And Travel Services

Project Management - Engineering of tourism projects - Entrepreneurship - Development and Strategy - Business Plan - E-tourism.

Master 1 / 4-Year-Degree, Anthropology & Sustainable Development

Erasmus, History & History Of Art

Semester abroad in Madrid | Spain

Licence / 3-Year-Degree, History - Cultural Heritage And Tourism Specialities

Higher Professional Certificate / 2-Year-Degree, Tourism, Head Of Class

High School Diploma / A-Level'S, Economic & Social Specialities, With Honors