Advising on the strategy and implementation of patient engagement in clinical trials.

BioPharma Peer Circle which convenes bi-monthly to discuss topics on patient recruitment and engagement.

* Define strategy and roadmap to integrate patient engagement in Medical Affairs - achievement of 3 year goals and transformation to a patient-centric function, building capabilities in >3000 associates worldwide* Establish partnerships with external stakeholders (patient advocates and organisations, medical professionals) to co-create holistic solutions to address challenges in current standards of patient care* Consult disease area teams on the strategy and activities to enhance patient insights and engagement across multiple disease areas in solid tumors, hematology (cancer and non-cancer), rare disease and cell & gene - enabling new ways of working with patient needs driving decisions* Lead/co-lead projects in new areas of innovation, to help empower and activate patients in their healthcare - successfully engaged with patient advocates in clinical trials to implement patient-public involvement in research, optimised patient-centric recruitment strategies, and increased the use of digital channels for patient engagement* Transform the use of patient insights from an internal reactive activity, to a proactive strategy co-created with internal and external stakeholders - leading to co-creation of health initiatives, multiple publications with patient co-authorship, and development of good practice standards

* Oversight of the cross-divisional company program “BUILD”, aligning the different divisions and business units on the evolution of healthcare professional (HCP) engagement - transforming how HCPs, medical organisations and scientific societies are engaged with medical education via new technology and omnichannel approaches* Management of a worldwide network to co-develop solutions for piloting then implementing, co-develop KPIs and tracking tool to demonstrate program progress, and foster best practice sharing as part of the change management strategy

* Transformed an under-resourced global function to a fully operational model, incorporating the company business service units in Ireland and India with Switzerland Headquarters successfully in alignment with the vision and 3 year roadmap* Built functional capabilities through active talent acquisition, talent management, and training programs for a worldwide network of >100 Medical Information (MI) specialists* Pharma Division business lead for the global “MI2.0” initiative to further drive MI excellence via a new technology platform, effective medical content management, and unified standards to meet the medical information needs of HCPs and patients in alignment with Health Authority requirements

* Conducted analyses in low to middle income countries (LMIC) in Asia, Middle East and Africa, to identify gaps and needs of HCPs and patients for medical information and communications (MI&C) - thereafter co-developing customized solutions with local affiliates to build capabilities and sustainable services* Analysis of large and fast-growing markets in China and Japan to optimise MI&C capabilities to meet the differential demands of customers - a specialised team established in China to manage theincreasing information needs of a market growing at 40% per annum, capabilities workshops in Japan to overcome cultural barriers to new models of collaboration* Supported the Malaysian Ministry of Health capabilities building program for their Medical Experts, leading a workshop on strategic publications planning for clinical research

* Supported Medical Directors to collate country feedback for clinical programs in drug development to identify standards of patient care for the clinical trial design, and to identify feasible countries for patient recruitment

* Provided customized medical information on Novartis products to external and internal customers (patients, HCPs, marketing and sales force)

* Provision of medicines and advice to patients and other healthcare professionals* Oversight/management of pharmacy operations and staff.