Pauline Wolf Email & Phone Number

Dubai, United Arab Emirates

Dubai, Vereinigte Arabische Emirate

• Lead day-to-day operations and in-destination guest services, ensuring high quality service delivery.
• Develop and utilize customer feedback loops to gauge customer sentiment on products and services.
• Successfully reduced post-travel complaints from 3% in 2022 to 2% in 2023 by implementing proactive guest feedback systems and enhancing customer service protocols.
• Ensure compliance with organizational quality and safety standards.
• Cultivate strategic relationships with… Show more
• Cultivate strategic relationships with internal stakeholders and partners.

Dubai, Dubai, Vereinigte Arabische Emirate

Dubai, Dubai, United Arab Emirates

• Welcomed guests at the airport and hotel, ensuring a warm and inviting experience.
• Resolved guest issues, including hotel complaints efficiently.
• Conducted welcome meetings to educate guests about the UAE, covering cultural insights and local customs.
• Upsold and sold customized tours and excursions, tailoring experiences to guest preferences.
• Collaborated with hotel concierge and tour operators to ensure seamless guest experiences.

Dubai, United Arab Emirates

• Welcomed guests, facilitated smooth check-ins and check-outs, and provided personalized assistance to enhance guest experiences.
• Handled reservations, room assignments, and special requests efficiently, while maintaining accuracy and attention to detail.
• Liaised with housekeeping, concierge, and front desk teams to address guest needs and ensure seamless service delivery.
• Kept accurate records of guest interactions, preferences, and feedback to improve personalized service and… Show more
• Kept accurate records of guest interactions, preferences, and feedback to improve personalized service and foster guest loyalty. Show less

Frankfurt Am Main, Hessen, Germany

• Partnered with corporate clients to understand travel needs and preferences, including MICE arrangements.
• Researched and booked flights, hotels, rental cars, and other travel services, ensuring compliance with policies and budgets.
• Coordinated travel itineraries, including transportation to and from airports, hotels, and meetings.
• Provided timely assistance to travelers, addressing inquiries, and resolving issues for a smooth travel experience.

Diploma, Tourism And Travel Services Management

Abitur