Pauline Young Email and Phone Number

A committed team player with excellent facilitation and conflict resolution skills.Served as a Business Analyst with multiple scrum teams in facilitating the transition from Waterfall methodology into Agile.Comprehensive knowledge and cross-functional teams experience in all facets of Software Development Life Cycle (SDLC) with business process models: Waterfall, Scrum, Lean, XP, Kanban, and Scrum ban methodologies.Committed lean-agile thinker focused on continuous improvement with a high degree of metric.Result-driven business analyst with skills in delivering projects by effectively and efficiently collaborating and facilitating meetingsExperience working on multiple projects, with both experienced and new agile teams and ensuring delivery of high-quality productsStrong Problem-solving skills, excellent communication skills, and superb ability to multitask.Proficiency in using issue tracking and agile management tools such as JIRA, Confluence and Rally to document user stories, conduct sprint planning, track sprint progress

Work closely with the client's/technical team to understand the project vision and translate that into a business requirement to support the agile development processStrong Agile experience, documenting user stories, facilitate and participate in daily Standup Up, Sprint Planning/Grooming and RetrospectivesExcellent interpersonal communication skills including listening, oral and written presentation of ideas and strong negotiation skillsStrong facilitation, negotiation, and conflict resolution skillWork with Product Owner to define and prioritize the team backlog of work so that solution effectively addresses business and program prioritiesCollaborates with cross-functional teams, including stakeholders, developers, software architects and services, to propose system solutionsKnowledge of software development lifecycle methodologiesExperience working with Agile/SCRUM/Kanban/Process Standardization writing user stories and following the development process through user story acceptanceReview and approve finished development work before release into productionSuperb attention to detail and a rigorous focus on delivering quality requirementsStrong analytical skills and ability to synthesize and clearly communicate findings of analysisStrong teamwork, interpersonal, relationship and presentation skillsWork on Salesforce implementation cycle in sales marketing, service, and support modules.Work on customizing objects like accounts contacts opportunities, products, price books, cases, leads, campaigns as per client’s need

Business Analyst of the Agile/Scrum team working with Financial and Accounting internal/external customers to capture and manage agreed upon product attribution standards, processes and data governance while communicating these processes and their implications to technical and non-technical contributors to ensure that applications accurately meet business user’s goals and transform requirements into user stories. Implemented Salesforce to store Vendor Data and interfaced customer information between the different facilities. Holding daily Scrum, Backlog Grooming/Planning and assist in prioritizing the Road MapProduct Demos with different stakeholders/users to get feedback for product improvementGathering and writing requirements, translating them into user stories and iterate on UI/UXWeekly run of SQL queries to obtain data to provide to the VP and Accounting department. Improve Query performance by partitioning various tables. Experienced with frontend and backend solutions with various technology stacksCoordinate business and technical teams to develop frameworkLead designed and assisted in building complex business SolutionsWork on Salesforce implementation cycle in sales marketing, service, and support modules.Work on customizing objects like accounts contacts opportunities, products, price books, cases, leads, campaigns as per client’s need