• Provide support, primarily via phone and email, to SaaS and enterprise users of our Magnum andForum products (often involving complex issues and functionality)• Troubleshoot and test client-reported product defects, liaise with QA and Software Engineeringfor the deployment of fixes• Capture client feedback, recommend and advocate for product enhancements based on ownexpertise and evaluation of customer needs• Assist with proactively engaging clients with best practices to optimize product usage andmaximize adoption• Identify and escalate issues to appropriate internal personnel• Assist with Product and Workflow documentation• Work cross-functionally with other teams to ensure that all client needs are satisfactorily met

Coordinates project work between clients, case teams and internal support, facilitate the use of litigation support and information management software to store, organize and process electronically stored data onto a review platform.

Writes and edits marketing content, such as press releases, Web site copy, blog entries, white papers and internal/external emails to promote Trumpia's software and services.

Wrote and edited both internal & client-facing documentation for the company's eDiscovery software and production. Kept and distributed detailed minutes of development team meetings.

I periodically write news & feature articles for a variety of California-based publications, most of which are local or Asian-American specific. These include the Asian Journal, Asian Enterprise Magazine and the Western Edition.

Coordinated and recruited writers and , and edited manuscript copy for our book projects such as "I Love the Philippines!", published in 2012.

Researched and contacted funding sources; wrote and edited grant proposals.

Wrote news/feature article(s) for a local monthly newspaper focused on community & nonprofit events.

- Negotiated and collected medical lien amounts from insurance companies.- Performed related office tasks such as data input, filing and faxing.

Facilitated Bible studies, planned events such as camps and youth rallies, and did one-on-one mentoring & leadership training.

Wrote and edited grant proposals; composed business letters and press releases; managed company's nonprofit projects and events for HOPE for Children, Inc.Performed administrative tasks such as faxing, filing, taking calls, etc.