Pauline H. Email and Phone Number

• Arranged and organized appointments, meeting schedules and ad-hoc duties for the Director• Organized monthly department meetings, quarterly team building events and quarterly team gatherings• Managed updates on Office Space tool, including technical issue follow up and reporting, and provided support for Corporate Space Plan• Acted as the department administrator in updating information, policies and procedures of the department in company’s intranet portal• Supported project initiation and planning of capital projects by coordinating the completion of key activities, processing invoice payments• Supported implementation of organizational design standards by documenting and communicating design guidelines and specifications• Acted as the purchasing agent for the organization in generating and processing monthly invoices for Head Office and branches ensuring they were paid in a timely manner • Created communications such as presentations, emails, articles, and maintaining standards and templates• Facilitated the work of the team by anticipating needs and managing all administrative support functions and optimizing integrated tools, systems policies and procedures• Provided operational support and maintain stakeholder relationships across the organization (e.g., Facility Planning shared inbox, office space, branch furniture, minor branch capital, workplace accommodations) enabling an efficient and seamless service experience for internal customers

• Placed, received & routed a high volume of calls through a multi-line switchboard and providing information to internal and external customers• Processed documents, data entries & internet research tasks assigned by the management team• Performed administrative duties, arranged invoices & other indexed documents, cash receipt book revisions, sorted and stuffed letters and miscellaneous duties as required• Greeted all visitors, including external and internal customers, ensuring they received the best customer experience

• Provided administrative support to the managers and functioned as the primary contact and key departmental resource, oversaw all aspects of general office coordination, and assisted with the overall maintenance of the department and its division• Assisted managers in reviewing consultants’ agreements, ensuring that the contracts complied with corporation’s regulations and guidelines• Maintained team meetings and calendar management for the managers and the team• Provided office operational environment support such as mail distribution, petty cash requests, and office supply stock• Assisted the managers on HR and financial related matters including recruitment processes, on-boarding/off-boarding needs, time entries, tracking and reporting training activities, monthly expense reports and Cost Centre monitoring• Assisted managers in planning, preparing, and conducting team events and activities

• Arranged travel schedules, appointments, meeting schedules and presentation materials for the General Manager• Assisted the General Manager to ensure effective communication within the department, with other departments, and Corporate offices• Assisted the General Manager in maintaining monthly forecast and budget to control and maximize departmental resources• Assisted the General Manager in reviewing contracts from vendors, ensuring the terms and conditions complied with the company’s policies and guidelines prior to sending to Legal department for approval• Responsible for all secretarial and office administrative work of the Sales & Marketing department including office suppliers ordering through SAP, new hires arrangements, roster scheduling, and performance appraisals• Communicated and managed incoming and outgoing electronic communications, answered phones, and direct all incoming calls to appropriate parties as well as maintaining the confidentiality of sensitive information• Organized quarterly training for Sales team and annual team building activities • Worked within the content management system (WebCanada) to develop and load hotel offers and to ensure property content and offers are up to date• Responded to daily reviews on TripAdvisor via TrustYou and Revinate

• Managed the calendar and booked travel and professional development activities for the Chief Financial Officer (CFO)• Reviewed incoming correspondence, and filtered incoming calls and enquiries for the CFO• Provided miscellaneous administrative support such as presentations, correspondence, and meeting preparation, as well as ordering office supplies through SAP• Correlated, screened, and reviewed documents, contracts, and agreements prior to the CFO’s approval• Ensured the functionality of all equipment, coordinated moves for the team and managed petty cash flows for the department• Maintained overall confidentiality levels associated with performing duties as assigned