Pauline Lima Email and Phone Number

Manage operations, sales, and customer service at an independent retail store. Meet with vendors to assess products and negotiate pricing. Forecast mark up and demand based on analysis of recent sales and market trends. Schedule and supervise employees. Provide each customer with the highest level of service. • Improved owners’ ability to value the business for a potential sale by instituting enhanced systems for inventory control and financial reporting. • Increased sales for the business by initiating onsite marketing events.• Developed product knowledge and sales skills through vendor training.

Supervised business operations and tenant relations at 9 buildings with over 30 residential units. Managed financial records, including AR/AP. Generated new business through referrals from sales agents and online advertising. Coordinated maintenance and repairs. Communicated with tenants on issues related to leasing, renewals, and repairs.

Provided outsourced management and consulting services to 20 condominium associations and 10 rental properties. Addressed issues related to operations and finance, including capital projects. Provided advice and resources that enabled clients to understand options and make educated decisions. Guided boards in how to establish and follow processes. Reviewed each property’s expenses (fixed and variable costs) year-over-year to develop 5/10/15 year forecasts. Entered and reconciled payroll for each account. Collected, deposited, and tracked funds for assessments and special assessments. Coordinated support for tax preparation and appeals. Negotiated past due accounts owed by banks due to foreclosures. Sourced quotes from multiple vendors, and made recommendations to clients. Identified and proactively resolved potential problems based on review of monthly maintenance reports. Led presentation to boards, and answered questions about a range of topics. Built collaborative relationships with diverse stakeholders that included board members, unit owners, lawyers, contractors, and vendors.• Partnered with the CEO and attorneys to assess and resolve a client’s bankruptcy. Set up a system to pay creditors based on cash flow from assessments. • Reduced costs for a client by taking on a Project Manager role in sourcing contractors and overseeing several maintenance projects, ensuring that funds were available to pay for each project.• Played a lead role in implementing a new communication system that enabled clients to track a project’s status.