Pauline Shoemaker Email & Phone Number

Dallas, Texas, United States

Discussed medicare options available to the individual in their area, match plan to individual's need, budget and then enroll in the appropriate plan.Offer Medicare Supplemental; Medicare Advantage and Medicare Part D.Transferred in December to a Customer Service Representative.

Dallas, Texas, United States

Discussed medicare options available to the individual in their area, match plan to individual's need, budget and then enroll in the appropriate plan.Offer Medicare Supplemental; Medicare Advantage and Medicare Part D.Transferred in December to a Customer Service Representative.

Dallas, Texas, United States

Discussed medicare options available to the individual in their area, match plan to individual's need, budget and then enroll in the appropriate plan.Offer Medicare Supplemental; Medicare Advantage and Medicare Part D.Transferred in December to a Customer Service Representative.

Dallas, Texas, United States

Discussed medicare options available to the individual in their area, match plan to individual's need, budget and then enroll in the appropriate plan.Offer Medicare Supplemental; Medicare Advantage and Medicare Part D.

Dallas, Texas, United States

Out bound projects (telephone individuals who have ask for information on either health and/or benefit information).

Chesterfield, MO

Provide technical or subject matter expertise concerning policies, procedures, and function-related applications to Customer Service Representative.Answers questions and resolves issues based on phone calls/letters from members. Triages resulting network to appropriate staff. Documents and tracks contacts with members..Explains member’s rights and.

Richardson, TX

Discussed Medicare options available to the individual in their area; match a plan to the individual’s unique need and budget; and then enroll the individual in the appropriate plan.Types of plans offered: Medicare Supplement; Medicare Advantage and Medicare Part D (Prescription)Type of business: Extend Health is the largest private Medicare exchange.

Chesterfield, MO

• Answers questions and resolves issues based on phone calls/letters from members. Triages resulting network to appropriate staff. Documents and tracks contacts with members..
• Explains member’s rights and responsibilities in accordance with contract.
• Processes claim referrals, new claim handoffs, complaints (member/provider), grievance and appeals (member/provider) via target system.
• Educates providers on our self-service options. Performs review of member claim history to ensure accurate tracking of benefit maximums and/or coinsurance/deductible. Performs financial data maintenance as necessary.

Richardson, TX

Discussed Medicare options available to the individual in their area; match a plan to the individual’s unique need and budget; and then enroll the individual in the appropriate plan.Types of plans offered: Medicare Supplement; Medicare Advantage and Medicare Part D (Prescription)Extend Health is the largest private Medicare exchange

Richardson, TX

Answers questions and resolves issues based on phone calls/letters from members. Triages resulting network to appropriate staff. Documents and tracks contacts with members.Explains member’s rights and responsibilities in accordance with contract.Processes claim referrals, new claim handoffs, complaints (member/provider), grievance and appeals.

Richardson, TX

Discussed Medicare options available to the individual in their area; match a plan to the individual’s unique need and budget; and then enroll the individual in the appropriate plan.Types of plans offered: Medicare Supplement; Medicare Advantage and Medicare Part D (Prescription)Type of business: Extend Health is the largest private Medicare exchange

Richardson, TX

• Answers questions and resolves issues based on phone calls/letters from members. Triages resulting network to appropriate staff. Documents and tracks contacts with members..
• Explains member’s rights and responsibilities in accordance with contract.
• Processes claim referrals, new claim handoffs, complaints (member/provider), grievance and appeals (member/provider) via target system.
• Educates providers on our self-service options.
• Performs review of member claim history to ensure accurate tracking of benefit maximums and/or coinsurance/deductible. Performs financial data maintenance as necessary

Richardson, TX

Discussed Medicare options available to the individual in their area; match a plan to the individual’s unique need and budget; and then enroll the individual in the appropriate plan. Types of plans offered: Medicare Supplement; Medicare Advantage and Medicare Part D (Prescription) Extend Health is the largest private Medicare exchange

Richardson, TX

• Answers questions and resolves issues based on phone calls/letters from members. Triages resulting network to appropriate staff. Documents and tracks contacts with members..
• Explains member’s rights and responsibilities in accordance with contract.
• Processes claim referrals, new claim handoffs, complaints (member/provider), grievance and appeals (member/provider) via target system.
• Educates providers on our self-service options.
• Performs review of member claim history to ensure accurate tracking of benefit maximums and/or coinsurance/deductible. Performs financial data maintenance as necessary

Richardson, TX

Discussed Medicare options available to the individual in their area; match a plan to the individual’s unique need and budget; and then enroll the individual in the appropriate plan. Types of plans offered: Medicare Supplement; Medicare Advantage and Medicare Part D (Prescription) Extend Health is the largest private Medicare exchange

Dallas, Texas, United States

Discussed medicare options available to the individual in their area, match plan to individual's need, budget and then enroll in the appropriate plan.Offer Medicare Supplemental; Medicare Advantage and Medicare Part D.

Richardson, TX

Discussed Medicare options available to the individual in their area; match a plan to the individual’s unique need and budget; and then enroll the individual in the appropriate plan.Types of plans offered: Medicare Supplement; Medicare Advantage and Medicare Part D (Prescription) Extend Health is the largest private Medicare exchange

Dallas, Texas, United States

Discussed medicare options available to the individual in their area, match plan to individual's need, budget and then enroll in the appropriate plan.Offer Medicare Supplemental; Medicare Advantage and Medicare Part D.

Dallas, TX

• Staff Benefits Specialist 2005-2011
• Consult and advise employees on eligibility, provisions and other aspects of 403(b) and 401(a) savings plans.
• Perform Pension calculations for terminated vested employees.
• Core Team Member on freezing the Pension Plan to new employees hired after 12/2006 and setting up two matching plans under the 401(a) plans.
• Implemented an after tax 403(b) plan with matching 401(a) plan.
• Review vesting hours for defined contribution and defined benefit plans after switching from an anniversary to annual vesting year.