Pauline Ronoh Email & Phone Number

Nairobi County, Kenya

Nairobi County, Kenya

Nairobi County, Kenya

Social Media Management • Website Management • Internal and External Communication • Content Creation • Brand Management • Publication • Monitoring and Analytics • Office Management • Minutes Meeting • Administrative Skills • Documentation and Record Keeping • Event Planning • Project Coordination • Logistical Support • Procurement Management • Phone Management • Basic Accounting Support • Expense Reporting • Financial Management • Interdepartmental Communications • Work plan development

Kenya

As a writer and Social Media Director, I am adept at crafting compelling and shareable content for social media and other digital platforms. I believe that great content is key to building authentic connections with audiences and creating meaningful engagement.

Kenya

Providing a network to networks of women groups for effective impact.

Nairobi, Kenya

• Developed creative and practice-based solutions to solve diverse customer issues.• Troubleshoot issues for both technical and non-technical personnel, adjusting strategies to help individuals of all ability levels.• Trained customers to use company products such as Tablets and Phones.• Delivered fast and friendly service regarding questions and service complaints.• Managed customer calls efficiently in a fast-paced call center environment.• Assisted customers in resolving product problems regarding usage or repair.• Handled customer inquiries, billing questions, payments, and service requests.• Documented, researched, and resolved customer service issues.

Nairobi, Kenya

Nairobi, Kenya

• Met individual needs by referring callers to specialist services for advanced concerns.• Maximized satisfaction by anticipating needs and consistently offering expert support.• Closed out 80% of issues on first calls by using teamwork, prepared scripts, and good research abilities.• Implemented solutions for service issues and recorded customer interactions on Clarity.• Referred unresolved customer grievances to designated departments for further investigation.• Answered customer questions about policies and procedures with a friendly and knowledgeable approach.• Resolved customer grievances consistently, collaborating with team members to achieve creative solutions.• Updated records with all interactions and customer transactions.• Helped improve processes and products by relaying customer feedback.• Sold products to customers during routine service calls using strong cross-selling abilities.• Followed up with previously assisted customers to offer additional support and check satisfaction with resolutions.• Recaptured customer loyalty with expertise in de-escalating conflicts and building personalized solutions

Nairobi, Kenya

• Supported office efficiency with administrative functions such as writing correspondence and filing documents.• Delivered positive experiences to every customer with fast, knowledgeable support.• Kept management informed of customer service activities with regular reports, log updates, and MS Excel spreadsheet tracking• Processed complaints and related refunds and exchanges on Products.• Exceeded sales targets with regular cross-selling of diverse offerings.• Sold products to both customers during routine service calls using strong cross-selling abilities.• Met inbound customer needs while maintaining strict performance targets.• Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.• Referred unresolved customer grievances to designated departments for further investigation.• Avoided revenue losses with diligent attention to customers’ needs and complaints.• Completed inquiries and followed up with customers to share findings and offer solutions.• Helped improve processes and products by relaying customer feedback.• Resolved issues based on thorough investigations of concerns.• Helped resolve routine problems in one call using knowledge of company procedures and expert customer service skills.

Nairobi, Kenya

• Supported office efficiency with administrative functions such as writing correspondence and filing documents.• Delivered positive experiences to every customer with fast, knowledgeable support.• Exceeded sales targets with regular cross-selling of diverse offerings.• Sold products to both customers during routine service calls using strong cross-selling abilities.• Referred unresolved customer grievances to designated departments for further investigation.• Avoided revenue losses with diligent attention to customers’ needs and complaints.• Completed inquiries and followed up with customers to share findings and offer solutions.• Helped improve processes and products by relaying customer feedback.• Resolved issues based on thorough investigations of concerns.• Helped resolve routine problems in one call using knowledge of company procedures and expert customer service skills.• Identifying marketing opportunities by identifying consumer requirements; defining market, competitor's share, and competitor's strengths and weaknesses.• Supported office efficiency with administrative functions such as writing correspondence.• Delivered positive experiences to every customer with fast, knowledgeable support.• Helped resolve routine problems in one call using knowledge of company procedures and expert customer service skills.• Kept management informed of customer service activities with regular reports, Emails and Excel spreadsheet tracking.• Exceeded sales targets with regular cross-selling of diverse offerings.• Updated records with all interactions and customer’s transactions.• Resolved customer grievances consistently, collaborating with team members to achieve creative solutions.• Met inbound customer needs while maintaining strict performance targets.• Sold products to customers during routine service calls using strong cross-selling abilities.

Diploma, Mass Communication/Media Studies, Credit

Activities and Societies: Reporting Video Editing Camera work

Bachelor Of Arts (B.A.), Communication And Media Studies