Pauline Taylor (Mcipd) Email and Phone Number

The role is responsible for all aspects of HR from onboarding, payroll, compliance, training & development to culture, coaching management and offboarding for a workforce of 120+ across four jurisdictions (UK, Singapore, India, Boston). I also am part of the Executive Team (CEO, CFO, CTO, COO) helping set and direct strategy across the business. Other responsibilities include.• Direct line management for HR, Internal Communications, and Marketing (5 people).• Collaborating with senior leaders as part of the Executive team to build organisational strategies/capabilities, company structure, values and culture. • Creation and implementation of employee policies (Remote & homeworking, staff handbook, company cadence, one plan strategic direction policies)• Guiding and supporting new and existing managers with regular coaching on people management issues.• Management of all benefit programs, salary reviews, share awards, bonus and commission payments.• Implementation and management of performance review process and incentives• Employee Wellbeing and Culture (employee engagement and satisfaction)• Implemented and conducted the 2022 talent review across the Company to give oversight on talent across the company and how/where to harness this going forwards. • Advising on all ER issues and performance improvement processes•. Redundancy and restructure management and coordination

• Implementation of a HRM system that includes self-service and an online recruitment portal• Rolling out D&I training across the business • Management of the annual and quarterly engagement survey, increasing engagement levels across the business.• Management of the annual appraisal & compensation review, including external benchmarking• Review of employee handbook and contracts of employment• Introduction of a robust HR induction into the company including entry interviews and a more robust screening process prior to entering the business.• Production of a HR Strategy document to compliment the overall strategy of the business• Training staff and managers on effective appraisals, feedback and performance management.• Acting as a main point of contact for HR related matters developing and maintaining collaborative and productive relationships with members of the Senior Management team, managers and employees.• Execute and oversee operational HR activities across the full range of operational HR issues, providing advice and guidance to managers through the relevant policies as required.• Advise managers on recruitment and selection issues, including the development of job descriptions benchmarking, selection processes and participating in interviews.• On a monthly basis, prepare the relevant payroll information liaising with the LMA’s payroll and pension providers. • Responsible for all LMA benefits schemes, liaising with LMA’s IFA and benefit providers to ensure the benefits offering remains relevant and compliant with legislation.• Producing management information to monitor key performance indicators, identify trends and implications for the business and propose and implement appropriate interventions.

• Management of all aspects of the Human Resources function; • Leadership of the Human Resources & Office support teams;• Monitoring staff motivation and satisfaction levels; • Providing a HR business partnership service to Heads of Departments and Senior Management;• Mentoring and developing team leads;• Production, analysis & reporting of HR metrics• Leading on Immigration & international mobility globally;• Escalation for all ER cases (poor performance, settlement agreements, redundancies)• Acting as part of the Executive Committee;• Ensuring performance is effectively managed across the group via KPIs, successful Year end management including salary reviews and bonus awards;• Writing HR Policies & procedures;• Ensuring HR are up-to-date with legal and regulation changes such as the senior managers regime and GDPR;• Ownership of global benefits (pension auto-enrollment, private medical insurance, life assurance, bike2work)

Providing full HR support for the London office to allow the business to be fully independent whilst sharing best practices within the global HR team. Full support to the company’s overall objectives, especially in the growth in the UK and Europe both on the HR strategic and operational level. - Reporting into the MD (CEO) of London to roll out defined and structured HR processes. - Working as an integral part of the London Management Team to ensure the Company is performing at its full potential. - Management of all London benefits. Implementation of new benefits offering to the London office to ensure talent retention and attraction.- Set-up processes and procedures to ensure smooth running of payroll, benefits, recruitment, on-boarding/off-boarding of all UK staff and any other HR matters.- Implementation of a structured induction and probation process ensuring new joiners feel engaged from day one and performance is monitored.- Advise the Managing Director, UK on HR best practices and highlight any potential risks or factors that should be considered when making decisions. - Coach managers on handling staff performance issues, advice on HR matters, visa, salary, tax submission.- Providing reports to Senior Management on Headcount and costs on a weekly/monthly basis, ensuring Company is within budget and forecasts.

• Recruited to manage the benefits, payroll and international mobility for the London office whilst also providing generalist HR support.• Produce regular costing and headcount reports for senior management and finance• Lead and coordinate the London payroll. Managing the relationship with the external provider to ensure all changes are processed and salaries are paid on a monthly basis.• Collating and preparing information for year end reporting – (P11Ds, PSA, benefit renewals)• Manage the London benefit renewals with the Head of UK HR. Successfully managed the Bonus Exchange 2015 process and implementation of Pension Salary Exchange generating huge cost savings to the company.• Management of local benefits including payments, reporting, answering queries, supplier management and enrolment (pension, GAYE, Bike to Work, Childcare vouchers, PMI, Income protection & Life assurance)• Co-lead with the Head of HR to facilitate moves from Paris to London. Managing the ex-pat journey to ensure a comfortable and easy transition.• Managing the London recruitment, organising interviews, Screening CV's, Interviewing, Negotiating terms of business with suppliers.

Kinetic Partners is an award winning global professional services consultancy firm focused exclusively on the financial services industry. I worked in the HR team at Kinetic Partners performing the following duties;• Reporting directly into the HR Global Director to oversee all HR BAU operations of the Firm including but not exclusive to; recruitment, employment relations assistance, on-boarding, new joiner inductions, producing contracts of employment,training agreements & associate agreements, leaver administration, maternity administration, salary review research, staff value awards as well as acting as first point of contact to all HR queries.• Responsible for monthly payrolls for eight jurisdictions in conjunction with the Finance team and overseas providers (i.e. communicating monthly changes and updating related documentation and records).• Acting as the centre of excellence for global and trainee recruitment; liaising with recruitment agents, administrating online ability tests through SHL, selecting appropriate candidates, interviewing and providing feedback and advice to the business.• Acting as HR Business Partner to the global support team as well as deputy HRBP support to the HR Director with four large service lines.• Taking a lead on major HR projects such as; implementation of an online holiday booking system, researching and making recommendations for a new HR platform, project managing the 2013 employee engagement survey process including Best Companies accreditation and managing the timeline for the global PDP (Appraisal) process.

• Acting as the first point of contact for all HR queries, responding to telephone, email and on-line enquiries; • Providing transactional processing and administration for all main HR processes.• Managing the on-boarding of employees into the London office. Producing contracts of employment, initiating background screening, reference checks, arranging induction and buddies as well as aiding in the immigration requirements. • Produced documentation for internal processes such as; promotion, probation confirmation, flexible working, references, and maternity letters. • Conducted maternity meetings, informing employees of the Firms policy and also providing individual support and advice.• Specialist in the leaver’s process team, Conducting exit interviews and ensuring statistics are maintained and communicated on exit trends. Acting as the main contact for all contentious leavers in the firm by tracking and processing all compromise agreements and processing all payments.• Involved in departmental projects and wider company projects to improve services of the HR department and act as an ambassador for the team. Project involvement includes; sickness absence review, improving the maternity package offered by the firm and designing the HR wiki, raising levels of engagement in HR as part of the HR engagement group, launching business services maternity coaching, assisting in the launch of the firms back-up child care programme.• Acting as a mentor to new members of the team, ensuring they are sufficiently trained on all HR processes. Acting as supervisor for one member of the team, conducting 121 meetings and ensuring performance levels were maintained whilst acting as a support.• Liaising with and producing reports for the payroll department to ensure that all payments and amendments run smoothly.

• Manage the induction process for all new starters into Group Centre division. Liaising with managers and PA's to ensure a smooth transition into the company• Manage the on-boarding, internal moves and exit management processes• Preparation of internal and external candidate documents, (offer and contract letters, incorporating both standard and candidate specific arrangements, contract amendments).• Ensuring policies, processes and governance requirements are met (legal right to work, proof of residency, visa renewals.• Involved in projects to improve the current process's, liaising with other divisions of the bank (job evaluation, flexible working, data security etc).• Managing holiday/absence reporting for the whole of HR, Group Centre.• Organising induction schedules for new starters into HR.• Administration support of Graduate Recruitment programme in HR.