• Provided 1st and 2nd line support for all staff and students (500+ workstations, 2000+ users) through the ticketing system and answering calls, using remote support tools (TeamViewer, Windows Remote Desktop Connection, Ammyy Admin, Log Me In, etc.) also provided deskside support.• Installed and supported OS (MS Windows 10, 8.1, 7, Vista, XP), software (MS Office from 2003 to 2016) and many other applications like AutoCAD, Adobe products, etc. modified and repaired hardware and resolved technical issues.• Installed and supported servers (MS Windows Server 2003, 2008, 2012, 2012R2).• Implemented security tools and practices across servers and workstations (Eset, AVG, Avast, Avira Antivirus software).• Implementation, operation and management of services like Active Directory, DNS and TCP/IP etc.• Management of backup and imagining software (Cobian backup, Acronis and other).• Management of stock of IT hardware.• Audio-visual meeting room equipment e.g. TVs, projectors, speakers.• Provided mobile support for Android, Windows devices.• Configured all machines, equipment's and desktop software.• Provided base level IT support to non-technical personnel within the business.• Managed call flow and responded to technical support needs of customers.• Resolved customer issues in a clear, courteous and straightforward manner.• Demonstrated professionalism and courtesy with customers at all times.• Identified and solved technical issues with a variety of diagnostic tools.• Resolved problems with malfunctioning products.• Followed up with clients to ensure optimal customer satisfaction.• Conducted research to address customer concerns.• Remained up-to-date on the latest technologies and solutions applicable to company products.

• Installed software, modified and repaired hardware and resolved technical issues.• Provided base level IT support to non-technical personnel within the business.• Managed call flow and responded to technical support needs of customers.• Resolved customer issues in a clear, courteous and straightforward manner.• Demonstrated professionalism and courtesy with customers at all times.• Identified and solved technical issues with a variety of diagnostic tools.• Resolved problems with malfunctioning products.• Remained up-to-date on the latest technologies and solutions applicable to company products.