Service technician and engineer for security consulting company.

● Technical Support: Assisted international companies with troubleshooting and software support for medium to large network deployments.● Required knowledge of:- Aggregation, spanning, tapping and bypass functionalities- Authentication and remote management including IP connectivity and addressing- Troubleshooting connectivity, configuration, networking, software/hardware and topology issues- Advanced packet filtering with layer 2-7 including User Defined Byte (UDB) filter definitions- Advanced packet actions such as header stripping and egress port filtering● Involved configuring and troubleshooting of networking devices often in a production environment through both graphical and command line interfaces- Required coordination with multiple shifts in order to facilitate the transfer of information and ensure customers were assisted within a reasonable amount of time● Internal Support: Facilitated productive environment by handling internal support tickets including: software installation, troubleshooting, peripheral connections, setup of new hardware and other related tasks● QA/Testing: Thoroughly test in house custom machines for software/firmware defects before providing final release to customers

Bid proposal and estimating on projects involving installation or replacement of low-voltage, networking hardware including but not limited to: cabling/ termination of cabling, servers, wireless access points, security cameras/equipment, etc. Ensuring current projects are completed and all related documents have been submitted properly. Working directly with the technicians involved ensuring completion of the project in a timely manner.Positioning the company in the Networking market to secure a portion of the market share of wireless communication technologies with partners such as HP/Aruba and Cisco.Performing cable test analysis on both cat5(e) copper and fiber type cabling with precision Fluke instruments. http://www.cnrinc.net/408-254-0331service@cnrinc.net

Aid attendees of events in registering using Cvent software and assisted with any basic questions or requirements. Collaborated with other technicians to set up various configurations of room designs for several events as well as removal and clean up of expired events. Occasionally offered microphone assistance to audience members.

The position consists of assisting customers over the phone with product inquiries, store questions, technical questions, order queries, and general website navigation. Also includes answering emails from customers and vendors, providing information on general questions and comments about the website and the store locations.

Processed up to 300 customer transactions per dayInteracted with customers to ensure a quality experience.Trained and proficient in handling cash, credit, debit, check, gift card and store credit method of paymentsProficient in use of hydraulic hand cart for use with moving pallets in and out of the storeStocked shelves and redistributed product during inventory liquidation. Price marking of product during inventory liquidation

Scheduled appointments with customers over the phoneReceived Advanced Sales Representative promotion after $3000 in career sales

Assisted with the management of parties which included interfacing with the customer to ensure a satisfactory party experience.Worked with 2-4 parties at a time which included between 6 and 40 people Maintained the lanes and the equipment

Led a crew of 10-15 boys and girls, orchestrating monthly meetings to plan outingsConducted outings at several different locations, organized by the members of the crew with minimal input from the adult leaders

Led a group of 5-10 boys for 6 months at a time for four times conducting regular meetings and outingsEagle rank earned- June 2005