Paul Collins Email & Phone Number

London, United Kingdom

Working in west end for a property selling and auction Team for Commercial and Private Auctions

Paddington London

Supporting around 100 users with Desktop/Laptop & Citrix issues.Face to face support and email of issue of all applications and hardwareWindows 7,8 & 10, Network monitoring and diagnostics VIA Kramer Collaboration AV systems & Lifesize

London, United Kingdom

While working with Tourism Australia been the face of the Sydney IT team and helping with any IT issues that I can deal with without the need for Sydney’s intervention, Using LogMein pro to help not only London based team, but the team in Frankfurt Germany. The role also needed to visit the Frankfurt team in Germany once a month for a week to help and fix issue that could only be dealt with locally like rebuild of laptops when needed. They have Cisco ip phone network and helping the Sydney team with cisco switch setup as found one that was not being seen and Sydney needed me to setup so could telnet to it. Helping with printer/copier setup and making a detailed floor plan with network port, name and computer name so can help if the user does not know the computer name.

Stamford

Working with Cummins for a Windows 8.1 enterprise role out with dell and engineers. Helping the Dell engineers with backup of user data, and if the migration fails then I get the laptops and the old users Lenovo laptop either T410, T420’s and some T430’s With Windows 7 and the new dell laptop Latitude E7440 with windows 8.1, move the user data to the new machine. This role includes help with users that have Lenovo laptops that have failed and to rebuild and if able to recover their data, incudes Lotus Notes 8.5 to IBM Notes 9 migration and setup. Based in Stamford but there is travel to different sites for the company around Peterborough.

Devizes

As a Service Desk Engineer that was required to be based in Wiltshire. Working for a well-established Public Sector organization, providing 1st line Support (Hardware & Software) within a Service desk environment. Day to day responsibilities included call logging, trouble shooting, password resets and escalating more complex issues to the 2nd & 3rd line teams. Needed to have previous experience of working within a remote support position within a Helpdesk / Service desk environment providing 1st, 2nd & 3rdline support with technical skills of 1 or more of the following: MS Office, Windows XP, Active Directory (AD), Exchange, either application & Hardware being with computer, printers and monitors, servers, and any other peripheral, folder issues and any other easy fix within a 10 to 15 minute period This role was based in Devizes - Had to be flexible with the location.

Portishead Bristol

Working as part of 1st Line support Team, Taking calls from internal force members with Application, Hardware, Intranet, Network, Server and login issues. Working as Part of a rota team that covers 24Hrs via Early, Day, Late & Night Shifts. Support of Window XP, Server 2003 Office 2003, Citrix Metaframe services, Exchange mailboxes and force bespoke applications.The night shift handles Active Directory account and mailbox creations, applications and windows XP issues also force issues and if needed call the on-rota engineer.This role is very varied with a lot of bespoke applications and needed a high learning curve, needed to manage and adapt so able to make sure the team leader was happy with progress in the first few weeks.

Finished working as a temp for the trust on October 1st, as 1st 2nd line support assistant position I was helping approximately 300 users with printer, login, application and operating system & printing issues, currently working as a sole contact for desktop issues. The trust software that I’ve been administrating apart from Microsoft XP Desktop and Server 2003, VMware ESX with windows Sever 2003 are SUN, Universal Housing, Orchard Systems, Cisco Concentrator 3000 VPN access and SecurEnvoy. Also a mix of Intel/Amd hardware and Sun, Sparc with Solaris installed. Helping users on Citrix Presentation Server with printing, login & application issues. Installing XP and setting up tenant computers using Group Policy, making images of the computers for future builds or crash. Installing windows XP & Applications on Laptops for end users and encrypting using PGP. VNC & PC Anywhere is used to connect to other computers on the network. File recovery using Symantec retrieve.

As a Partstech courier/engineer I was responsible for carrying out technical services at customer sites, Including Plug and play installations, Configuration and set up, De-installation and collection Intrusive component exchange and installation (e.g. mother boards, hard disks, power supply’s) Software loading Disk exchanges. This was also a uk wide service that also means I travelled to other depots delivering parts for other partstech courier/engineers.

Working within a busy I.T. service desk, dealing with around 2000 users that are not only in the UK but also around the world. All types of I.T. related problems with windows based applications. (Office 2003 & SAP, Administrating a Microsoft Windows NT4 citrix metaframe farm of 5 servers, & 2000/2003 servers. Early morning checks were made on the Blackberry windows 2003 server making sure the services are started and checking the citrix servers were in an upstate. Walking the site making sure there were no technical issues. (E.g. Call Centre). Adding active directory distribution groups, user accounts & mailboxes. Installing and testing login issues with Sonicwall VPN Remote access software. Remote controlling computers with Remote assistance, Gencontrol, remote desktop and Bomgar. Dealing with pointsec issues from computers that have blue screened by decrypting, repairing XP installation & encrypting. Building XP machines with required applications and making a stored image for purchased stock, using a ghost boot CD with additional tools, Setting up Outlook to connect to Exchange servers and sorting out mailbox issues. Supporting foreign users within a service desk hour rota between 7am and 6pm.

Working within the NHS as one of the primary contacts for the desktop support team, updating where necessary networked computers o/s, antivirus and choose and book software. Helping in office with new machine builds with windows 2003 Server RIS (Remote Installation services). Resolving issues with windows XP and choose & book over a windows 2003 Enterprise Server terminal services session & Installing Label printers for blood sample bottles. A Novell Zenworks remote administration course was a 3 day course with the PCT to minimize loss of computing down time for the surgeries.

2nd line desktop support engineer for the NHS responsible for the smooth running of GP surgery’s, Configuring and upgrading desktop systems and resolving issues with Microsoft windows 2000, XP & Server 2003. Installing software we all use day to day in the IT industry and that only the surgery’s would require (EMIS , ISOFT) and when required calling 3rd party support for their software, answering user queries relating to their installed software. Diagnosing and resolving customer’s data network issues within a domain environment with active directory.

2rd line IT support engineer responsible for configuring, maintaining, upgrading & repair of all IT equipment including Servers & supporting Microsoft windows 2000 and XP.Covering the Building industry with companies like Carillon construction and car manufacturers, Peugeot, Audi, Etc.On site diagnosis and problem resolution of customer's data networks and IT equipment including all networking.

Provided 2nd line technical support of software and hardware within Datalect's corporate customer environments for Windows desktops / servers & Printers,List of corporate customers managed within portfolio were Hasbro, Worked with the helpdesk to resolve customer complaints within strict SLAs. Of customer problems, liaison with customers IT departments to resolve complex issues and reduce travel costs and time for mission critical services. Worked with the internal helpdesk to deal with EPOS system problems from a faulty printer to power supply.