Vital member of a new team tasked to create, grow and manage a new cloud environment for end user computing. Owning and evolving the lifecycle of workspaces while working closely with senior technical leaders within the team and across AWS. I retained knowledge of many different AWS Services such as EC2, S3, DynamoDB, Kinesis, Step Functions, Lambda and SWF. Knowledge and experience with AWS Workspaces, provisioning & managing instances, Domain Services, SAML, etc.• Operated & Sustained support for the VDI solution which included basic system administration, managing and maintaining VDI stacks.• Perform full system upgrades and repairs (Linux and Windows)• Perform daily and weekly system backups, recovery, and updates of various servers.• Maintain a log of system problems, errors, failures, and downtime metrics• Install software releases and upgrades on Linux and Windows• Manage all software licensing information• Documented configurations, observations and new builds for all projects

Reported directly to United States Secretary of Transportation Pete Buttigieg as a vital team member who managed all IT Equipment to the Secretary himself and other members of his executive staff. Technical Liaison between Executive staff and Senior Director of the Information Security Department at DOT.• Planned, managed, coordinated and setup DOT's Executive Staff Equipment for onsite, remote and travel staff• Planned, managed and coordinated any maintenance of networks, hardware and software for DOT Executive staff• Deliver elements of training and briefings on new policies, regulations, and procedures for DOT Executive Staff• Implemented security measures and advise personnel of security protocol for email and Internet• Support and maintain computer operating systems, software contracts and licenses• Manage software installation, configuration, maintenance, and upgrades• Generate security system access reports• Anticipate and report the cost of replacing or updating computer items

Successfully guide the strategic direction of information systems plans, including the technology deployment roadmap, vendor relationships, and departmental budgets. Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.