Business Executive with expertise in General Management, Customer Experience and Operations. Experience leading both large-scale operations with annual operating budgets of over $1.5B with 11,000+ internal/vendor employees and smaller business units in start-up and turnaround environments. Recognized leader who listens, leads with integrity, drives organization change and inspires teamwork in order to achieve extraordinary results. Restructured, standardized and consolidated Cable, Telcom, and High-Speed Data operations across the U.S., reducing annual costs by $250M+ in increasingly competitive and constantly evolving industries. Leveraged advanced analytics and consumer insights to ensure competitiveness and prioritize strategic focus across product, pricing, user experience, tools and technologies. As General Manager, led multi-function organizations with full P&L accountability. Led strategy development for company-wide initiatives including customer experience as well as market-specific competitive response initiatives. Successful negotiations experience with key business partners including regional broadcast television and sports networks, the NBA's New Orleans Hornets and State, Municipal and Public Utility Commissions. Key strengths: driving change, customer relationship management, labor relations. New England Cable & Telecommunications Association Board Chair.Member, Rhode Island Commodores. MBA, Providence College, Member of President’s Council.