• Direct and oversee the entire operations team, which consists of over 20 individuals within the Residential & Business Sales, Field Operations, Technical Support, and Fleet departments. • Integrated 3 disparate regional offices into one operations team, increasing efficiency & maximizing company revenue. • Set & maintain the Installation & Repair guidelines and standards, to provide the best customer experience and ultimately deliver the highest company revenue. • Inspire and motivate Sales team members to achieve and surpass performance targets. • Design & implement a hybrid Technical Support policy utilizing in-house, 3rd party, and remote workforces to deliver excellent customer service under budget. • Mentor, develop, and reward department Managers & Supervisors to facilitate continual growth within the company and retain top talent. • Staffing recommendations and workload balancing. Maintains a staff of educated and experienced personnel capable of performing tasks in a professional manner to a standard of excellence. • Support and grow in-house & 3rd party relationships for all vehicle fleet needs, from maintenance and new capital leases to future planning, risk assessments and beyond. • Collaborate with executive leadership to develop and meet company goals while supplying expertise and guidance on operations projects and systems. • Propose and implement improvements to the company's operational procedures. • Produce & submit KPI reports and other project information to senior leadership on a regular basis and as requested. • Develops and maintains annual departmental goals and objectives including operational budget development and maintenance.

Working with the leading Internet Service Provider to multi-family and commercial properties in the Los Angeles, Las Vegas markets and beyond.• Oversee and direct all aspects of the Project Management department, consisting of 10 direct-report Project and Field Coordinators.• Develop, create, and improve policies, procedures and templates to establish consistent application of project management principles across all projects.• Ensure that all key projects support the achievement of BAI Connects strategic plans and goals.• Advise, consult, and assist internal project teams on an ongoing basis to confirm project scope and facilitate resolution of project prioritization.• Ensure measures are taken, and lessons learned in projects to improve quality.• Staffing recommendations and workload balancing. Maintains a staff of educated and experienced personnel capable of performing tasks in a professional manner to a standard of excellence.• Work with Project Coordinators and other department managers to identify opportunities to consistently meet all project deliverables.• Propose and implement improvements to the company's Project Management Procedures.• Developed and maintained MDU, Commercial, and Backhaul Dispatch team.• Submit project and KPI status reports and other project information to project stakeholders and senior management on a regular basis and as requested.• Develops and maintains annual departmental goals and objectives including operational budget development and maintenance.• Supports Project Managers, and where necessary directly participates, in the resolution of disputes with Suppliers and internal and external Customers.

• As a Senior Project & Accounts Manager, I maintained and grew relationships with our most important clients, while also achieving assigned sales and profit growth goals. I ensured that we retained our existing business, while also finding areas of growth within our active user base and serviceable markets.• I worked closely with the Sales Team to design and implement new marketing campaigns and materials, while ensuring our existing customers are always at the forefront of our product advances. • I was the Project Manager for all new installations in the metro LA area. I made sure all new clients were properly installed in a quick, efficient, and profitable manner, coordinating all internal and external sources to achieve our desired deadlines.• I created and kept current all existing client tracking and reporting databases, as well as overall profit and growth metrics for the Sales Department as a whole. I designed and implemented the standardized internal and external communication documents for the entire company.

Experienced retail manager with a comprehensive background, leading all aspects of retail operations (e.g., sales, P&L management, merchandising, customer service, inventory, personnel and labor management).

Shipped two different games.