Oversaw opening of 2nd Brick & Mortar in Nov ‘23, and managed a team of two location-specific cafe managers, fostering a positive work environment and improving team productivity.Sustained < 10% attrition rate, resolved team member conflicts, maintained a schedule of 30 employees, and coached espresso training and palate development for the entire team.Led direct marketing efforts creating physical and digital marketing materials such as menus and promotional posters for the… Show more Oversaw opening of 2nd Brick & Mortar in Nov ‘23, and managed a team of two location-specific cafe managers, fostering a positive work environment and improving team productivity.Sustained < 10% attrition rate, resolved team member conflicts, maintained a schedule of 30 employees, and coached espresso training and palate development for the entire team.Led direct marketing efforts creating physical and digital marketing materials such as menus and promotional posters for the café and social media platforms of Instagram and Tiktok.Led product management efforts for signature beverages, holiday special menu items, and seasonal pastries from ideation to launch in collaboration with cross-functional teams.Orchestrated a highly successful holiday preordering program, contributing to a 12% boost in holiday season revenue and made data-driven decisions to make the customer experience simpler with the most popular products available for the season. Show less

Sustained < 10% attrition rate, resolved team member conflicts, maintained a schedule of 12employees, and coached espresso training and palate development for the entire team.Oversaw the successful opening of two new stores staying within the labor budget andensuring the completion of LinkedIn leadership training programs for my new teams.Reopened a café during the COVID-19 pandemic, implementing health and safetystandards immediately, and returning to 80% of… Show more Sustained < 10% attrition rate, resolved team member conflicts, maintained a schedule of 12employees, and coached espresso training and palate development for the entire team.Oversaw the successful opening of two new stores staying within the labor budget andensuring the completion of LinkedIn leadership training programs for my new teams.Reopened a café during the COVID-19 pandemic, implementing health and safetystandards immediately, and returning to 80% of pre-COVID sales within 3 months.Increased channel margin contribution of café from -13% to 9% by end of 3rd month of open Show less

• Supported Account Director by creating and processing insertion orders and event contracts• Served as liaison between sales executive team and clients with outstanding customer service• Reconciled monthly commission files and maintained updated revenue forecasts via Salesforce

• Headed development of marketing strategies to bolster user size for online housing platform• Moderated company presence on campus with events, flyers etc. and online via social media• Researched, reviewed, and posted real estate properties online in cooperation with landlords

• Pioneered usage of HootSuite, posting twice daily on four separate social media platforms• Researched trends to increase customer appeal, doubling audience viewership within a month• Conducted casting call and assisted in development of CandyPros YouTube series