Paul Clarkson Email & Phone Number

Ashburton, England, United Kingdom

Tasked with reviewing processes, making improvements and efficiency gains, creating the documentation for colleagues to utilize effectively, covering Microsoft (Azure & Bing Maps) and Here Technologies.Responsible for facilitating the on-boarding and migration of customers to the new Here Technologies Platform for access to cloud-based data required for mapping and location-based applications. Supporting and helping to resolve customer queries effectively and in a timely manner.Utlising Excel knowledge to improve the company’s tracking and performing of complex tasks related to the maintenance of customer details, invoices and products purchased.Utilising GIS software to compile data required by customers for their location and spatial needs.

With the rebranding to Here Technologies I was promoted and together with continuing to oversee the roles detailed when a Geographic Analyst I & II also:Became responsible for a wider area of UK to now cover the South West, South, South East, East and Midlands of England, Central and Southern Wales and Scotland.Became Country Subject Matter Expert (SME)Involved in identifying and improving processes that find all changes happening to the road network in the UK. Often instigating the refinement of the processes to aid efficiency and simplicity.Became part of European wide teams, improving communication and cooperation. Continued to play an important roles as co-coordinating HERE Technologies internal quality testing projects, called real world tests, for the whole of the UK.Key part of customer query resolution process.Undertook data evaluations assessing third-party data for quality and completeness.With the closure of the Exeter office in 2016 I have worked from home since then, showing my ability to work independently and plan my work. It also demonstrates my ability to communicate effectively with colleagues, customers and data providers alike.

Exeter, England, United Kingdom

Continued with same responsibilities mentioned in Geographic Analyst I sections but also:Expanded responsibility area to cover larger area to now also include Wales, Southern England and parts of the Midlands.Given role to oversee and coordinate quality test project for the whole of the UK, Coordinating with Team Leads and UK manager to deliver it efficiently, provided and presented results and involved in the feedback on improvements to the database.

Exeter, England, United Kingdom

Continued with the responsibilities detailed below when company was called NAVTEQ.Also became responsible for the coordination of a designated project to collect key pedestrian attributes for major Cities in South Wales and South West England.

Exeter, England, United Kingdom

Responsible for the maintenance and updating the company's database for South Wales and the South West of England, sometime supporting other UK locations when required.Developing relationships with local authorities to obtain road network changes be it the geometry or navigational significant road attributes.Frequent fieldwork to collect major road changes and other key attributes as determined by higher management. This would be by utilising specialist GPS equipment, GIS software, in-housing mapping and cameras attached to field vehicles.Researching and monitoring major road scheme projects.

Exeter, England, United Kingdom

Responsible for generating new business opportunities, in the form of new products and physical in the form of new refrigeration units.Expected and met the requirement to visit, liaise, and build trust with customers spread across a wide area to increase product range, availability and visual impact in independent and national retailers.Role meant the need for continual independent planning to meet targets and visit all allocated customers on a monthly cadence.

Exeter

Working full-time in the housing department of Exeter City Council I was responsible for numerous administrative tasks including taking meeting notes that needed to be detailed and accurate.

Seaton, England, United Kingdom

Working full-time at Fulfords estates agents Seaton branch I was responsible for administrative tasks and for being a point of contact for the general public face to face and over the phone.

Tiverton, England, United Kingdom

Conducted a 12 week assignment in India to train and set in motion a new team covering a 20 hour shift pattern.Responsible for the procedural collation for two major projects.Seen as a point of contact to investigate and resolve complex issues.Continually worked on daily routine task, together with numerous short-term projects.

Tiverton, England, United Kingdom

Undertook daily analysis of Fixed Income data taking ownership to make sure it was accurate complete and timely.Obtained excellent knowledge of numerous software packages, in-house databases and Reuters Fixed Income Products.Involved in the migration of all Fixed Income data to a new database, testing new processes nad encompassed a large number of data cleanses.Further enhanced my ability to work effectively with a small team and by myself.Developed one on training skills, mentoring new starters.Proactively identified and resolved problems, including customer issues, in a timely manner.Oversaw projects to undertake improvements to data coverage, quality and timeliness.

Exeter, England, United Kingdom

Responsible for the daily running of Final Salary Pension and Death Benefit Schemes, developing an attribute to pick up and utilise often complex procedures.Gained an excellent telephone manner, building positive customer relationships.Established and enhanced the use of a wide variety of computer packages.Demonstrated the ability to be adaptable to rapidly changing circumstances.Proven to be a cohesive team player, with a capacity to work effectively on my own.

Bachelor Of Science - Bs, Geography, 2:1 With Honours

Activities and Societies: Mountain Bike clubIncluded an English Nature commended Dissertation on moorland vegetation re-growth after fire

Gcses And A-Levels