Working with key stakeholders, design and implementation of training packages to support roll-out of new systems to support the ongoing business objectives of one of the leading housing and care providers in the UK.Delivery of training to support adoption of Microsoft 365 products by all staff members.Train staff using a wide-range of methods including on-site classroom and webinardependent on business need.Created supporting training materials using Microsoft PowerPoint.Production of high-quality training videos using Camtasia video editing software as well assupporting tools including Adobe Photoshop.Creating of system simulations tools to support futher learning using SAP Producer.Key AchievementsProposal, design and delivery of a range of webinar based training sessions to support the adoption of Microsoft 365 products. Over 290 successful webinar sessions delivered to Sanctuary staff since inception.Revision of training methodology and materials to support business continuation during the lockdown resulting from the pandemic of 2020.

Project planning using Microsoft Project to manage schedules of activity, milestones and key performance indicators. Working with key stakeholders to identify business change requirements and key milestones.Identify and engage with external vendors and manage ongoing relationships and monitor quality of delivery.Identify and manage issues and risks in support of ongoing project delivery. Provide regular high quality and informative reporting to stakeholders, project board and programme management.Delivering project objectives timely to strict budgets and within agreed service levels.Liaised with customers and suppliers to manage pricing and supply schedules.Identified and procured best-value business services including insurance, premises and fleet, to support business activities.Identified and implemented ongoing marketing and promotional campaigns.Managed the day-to-day management of an SME including staff, sales, purchasing, budgeting and cash flow forecasting.Key AchievementsSuccessfully managed the business transition to paperless working using document scanning and cloud-based storage technologies allowing a reduction in ongoing storage costs. Project delivered on time and within agreed budgets.Successfully managed the integration of cloud-based inventory, CRM and accountancy improving on efficiency on daily business management duties. Project delivered on time and within agreed budgets.

Managed the development, design and deployment of new or revised IT services in conjunction with relevant suppliers and oversee transition into live operations, working with key stakeholders to define business requirements, working within PRINCE2 and Agile environments. Managed the User Acceptance Testing (UAT) for major IT system changes, creating testing schedules and identifying resources required. Providing support to testers and to act as a liaison between the business and developers to identify solutions where issues have arrisen. Reporting on progress of testing to the project team and ensuring that schedules are adhered to in order to meet project milestones.Responsible for the provision of support materials to ensure high quality user experience of new IT systems and procedures.Worked with external contractors to provide services of consistently high standards to the business as well as acted as ambassador for my employer.Provided high-quality management reporting relating to IT services and their availability and usage.Supported the management of team risks through KPIs, risk and issue logs, and agreed review process ensuring compliance with best practice and the organisations framework.Acted as senior responsible owner for service-related projects through transitional processes, providing assurance on all deployment activities and ensuring minimal disruption to live services and ongoing business.Provided support to senior management relating to deployment of services.Actively promoted the use of services to improve business productivity and effectiveness. Provided the processes and documentation to support the use of such capability.

Carried out User Acceptance Testing (UAT) to support development of contract management systems ensuring needs of the organisation are met as per the functional specifications. Designing the test scripts and identifying and agreeing resources required to carry out the testing. Ensured testing was conducted to a high quality and was within agreed project timelines. Liaised with supplier and business to identify solutions to issues arising where necessary.Responsible for the identification of business system requirements and liaising with business analysts, to translate requirements to an IT solution. Working with end users to identify training requirements and producing materials for delivery of training. Delivery of training to end users as well as continued on-site and telephone support.Line management responsibilities for a team of staff, including setting of personal objectives, continual monitoring and undertaking regular staff performance reviews in line with appraisal process.

Responsible for establishing processes and policy to support the £1b European Social Fund programme delivered by the LSC throughout England. Delivery of awareness sessions to inform organisation of strategic policy changes.Working with external software engineers, developing a contract management system to support the delivery of the programme as well as the design and delivery of training programmes to end users.Also responsible for the production of clear guidance materials and policy notes.

Managed a team of 10 staff responsible for investigating and resolving client queries and complaints with regards to stock market trades. Providing reporting to senior management on work delivered and successes acheived.