People Leadership: Deliver strategic leadership for defining the optimal technology and sales team structure to further growth and profitability of the company. Hire, mentor and coach a world-class technology innovation and sales team. Set the tone for the Technology organisation, fostering professional growth and innovation while instituting best practices and accountability. Technology Design:I am the owner of Solution Sales on all relevant client technology programmes and… Show more People Leadership: Deliver strategic leadership for defining the optimal technology and sales team structure to further growth and profitability of the company. Hire, mentor and coach a world-class technology innovation and sales team. Set the tone for the Technology organisation, fostering professional growth and innovation while instituting best practices and accountability. Technology Design:I am the owner of Solution Sales on all relevant client technology programmes and projects. Responsible for the specification, selection and design of all technology solutions deployed for our clients. I help define the technical roadmap for each assignment and oversee the delivery of same.Engineering: Ensure engineering teams follow strong Agile Scrum methodology, engineering principles and best practices Grasp new technologies quickly and assess applicability to our clients’ needs.Work with other technology teams within Vodafone internationally to share innovations and best practice.Strategy: As a key member of the senior leadership team, I play a critical role in setting the direction of the business as it continues to grow rapidly.Customer Relationship Management: Liase with customer leads keeping them appraised of project progress and support in managing the client relationship. Business Development: Recognise and capitalise on opportunities within our clients to grow existing client business and, over time, develop original business. Show less

I held a non executive directorship for 6 Years as the Communications Director. This role helped define and implement the communications and IT strategy for Greystones United AFC.

Define the strategy for Solution Design and Architecture support for all customer service engagements, including associated processes, standards, guides, templates and tools, ensuring relevance and effectives for all practicesCommunicate Vodafone’s organisational vison, value and strategies to all of the Solution Design team members Provide leadership and a clear vision of the Vodafone products internally and externallyCommitment to the long range sales plan which outlines the… Show more Define the strategy for Solution Design and Architecture support for all customer service engagements, including associated processes, standards, guides, templates and tools, ensuring relevance and effectives for all practicesCommunicate Vodafone’s organisational vison, value and strategies to all of the Solution Design team members Provide leadership and a clear vision of the Vodafone products internally and externallyCommitment to the long range sales plan which outlines the action to deliver company strategy and growth in EnterpriseDevelop technical aspects of Vodafone’s strategy for Solution Design team to ensure alignment with Vodafone’s business goalsDevelop strategic plans and set times for evaluation, development and deployment of all fixed services Collaborating with department heads and sales teams as advisor of technologies and market trends within the companyWorking closely with Delivery, Operations and Support managers to understand and resolve strategic issues and prioritise addressing tactical issues.Own and maintains the Design Methodology for the Presales team Show less

To develop network solutions for non-standard and complex customer bids across BT’s service platforms. Network Design responsibility for developing Voice, IPT and UC designs for major customer bids.Key responsibilities of the role included:• Network Design responsibility for Voice/IPT customer solutions including edge and customer LAN (CLAN)• Network Design responsibility for Unified Communications customer solutions• Manage a team of Voice and IPT designers• Provide… Show more To develop network solutions for non-standard and complex customer bids across BT’s service platforms. Network Design responsibility for developing Voice, IPT and UC designs for major customer bids.Key responsibilities of the role included:• Network Design responsibility for Voice/IPT customer solutions including edge and customer LAN (CLAN)• Network Design responsibility for Unified Communications customer solutions• Manage a team of Voice and IPT designers• Provide overall technical direction across multiple network towers on complex bids• Provide technical oversight across all complex solutions being designed by the team• Develop realistic and cost effective network and customer edge solutions for standard and non-standard functionality that meet or exceed customer requirements• Responsibility for the technical/network sections of RFI/RFP responses and other bid documentation.• Actively support customer meetings and presentations remotely and face to face as necessary• Cost benefit analysis of different designs and options to transform customer networks• Responsibility for driving and agreeing all aspects of a customer solution though the internal/external stakeholders this included:• Customer Edge Design• Access Design• Complex Design Assurance• ACF approval• Re-use existing solutions or develop reusable components that address common customer requirements to comply with BT’s re-use target of a minimum of 70% standard product, 20% reusable configuration and 10% bespoke design.• Deliver solutions that meet or exceed BT’s 95% Right First Time target• Supporting other Client Design & Delivery teams on complex customer bids and transformational deals• Deliver accurate cost forecasts for technical designs and customer solutions into finance including:• CLAN Capex and Opex• Network Capex and Opex• Time & Labour estimates for all P&SD delivery resources. Show less

Building and maintaining trust with the customer by managing perceptions of results, empathising with the customer’s concern and proving the integrity of the technical design teamManaging communications of the technical team to keep messages consistent and reliableResponsible for effective expectation management to make sure customer’s expectations are realistic and consistently metConducting performance assessments for individual team membersDeveloping objectives and scorecard… Show more Building and maintaining trust with the customer by managing perceptions of results, empathising with the customer’s concern and proving the integrity of the technical design teamManaging communications of the technical team to keep messages consistent and reliableResponsible for effective expectation management to make sure customer’s expectations are realistic and consistently metConducting performance assessments for individual team membersDeveloping objectives and scorecard metrics in-line with contract team and pre sales team objectivesPlanning, controlling and distributing work packages across technical teamDeveloping and managing resource capacity plan for teamLiaising with practices and partners to identify most suitable project resourceEstablishing and maintaining key processes and practices e.g. peer reviewEngaging customers to glean technical requirements from customers’ business requirementsDeveloping technical solutions to meet technical requirementsManaging technical design team and the engagement with bid processResponsible for formulated costs for proposed products and solutionsResponsible for presenting solutions to colleagues and customers Show less

Responsible for customers technical architectureResponsible for integration of technologies into customers networksDeveloping technical strategy from customers business requirementsDeveloping technical design requirements from customers business and service requirementsResponsible for ensuring that all technical designs are compliant with technical strategyChairing architecture review boards  Participating in monthly operational governance with… Show more Responsible for customers technical architectureResponsible for integration of technologies into customers networksDeveloping technical strategy from customers business requirementsDeveloping technical design requirements from customers business and service requirementsResponsible for ensuring that all technical designs are compliant with technical strategyChairing architecture review boards  Participating in monthly operational governance with customersParticipating in major project steering forums Supporting adherence to ISO20K and ITIL functionsTechnical oversight of major projects and rollouts, e.g. IPT Show less

Provide technical assessment and response to data network service requests. Assess customers requirements and deliver appropriate solutionsProvide design assurance and participate in monthly customer workshopsValidate the integrity and quality of other team members design work as part of the peer review process. Assist with the overall technical strategy for Bank of IrelandManage day to day interaction with virtual peer review team to ensure validation of designs. Create… Show more Provide technical assessment and response to data network service requests. Assess customers requirements and deliver appropriate solutionsProvide design assurance and participate in monthly customer workshopsValidate the integrity and quality of other team members design work as part of the peer review process. Assist with the overall technical strategy for Bank of IrelandManage day to day interaction with virtual peer review team to ensure validation of designs. Create and maintain a quality set of documentation for all data network platforms. Manage day to day technology driven interaction with vendors and third parties. Liaise with Global Services and other divisions of BT in the use of best practice design processes. Act as a first point of contact for data network requests on the BoI contract. Support the BoI Lead Architect in the fulfilment of technical team objectives. Coordinate the technical assessment and response to data network service requests. Undertake and complete data network design work in-line with BT best practice and identified processes. Participation in the validation of the integrity and quality of other team members design work as part of the peer review process, so as to ensure it is right first time. Present data network designs for review by the architectural review board as required. Show less

Deployment and maintenance of enterprise networks using routing protocols such as OPSF, BGP, EIGRP, RIPv2Design, implement and support of switched networks in a multi-vendor environmentResponsible for installation of WAN, LAN, MAN, WLAN, IPT networks built on Cisco infrastructureTroubleshooting data and IP telephony faults on customer networks Provide 3rd level support and procurement for all telecommunication connectivity with our customers Research, develop and implement… Show more Deployment and maintenance of enterprise networks using routing protocols such as OPSF, BGP, EIGRP, RIPv2Design, implement and support of switched networks in a multi-vendor environmentResponsible for installation of WAN, LAN, MAN, WLAN, IPT networks built on Cisco infrastructureTroubleshooting data and IP telephony faults on customer networks Provide 3rd level support and procurement for all telecommunication connectivity with our customers Research, develop and implement new features, improvements and services for BT’s customersImplementation, design and maintenance of Unified Communications and VOIP technologies that include protocols such as H323, MGCP, SIP and RTP Show less