Paul Johnson Email & Phone Number

Client-Focused Professional | Team Leader | Negotiation & Conflict Resolution ExpertI am a results-driven professional with over 25 years of experience in high-stakes environments, specialising in client engagement, team leadership, and strategic problem-solving. My career has been built on a foundation of exceptional communication skills, emotional intelligence, and the ability to thrive under pressure while delivering outstanding service and solutions.Throughout my career, I have demonstrated a strong commitment to client satisfaction. Whether working as a police officer managing critical incidents or as an IT consultant on client sites, I have consistently exceeded expectations by anticipating client needs and delivering tailored, high-quality solutions. My ability to negotiate effectively with stakeholders, align technical and operational strategies with business objectives, and manage complex workloads has been key to my success.As a manager and leader, I have a proven track record of building and motivating high-performing teams. I am passionate about mentoring and developing talent, ensuring that my team members are equipped with the skills and knowledge they need to excel in client-facing roles. My experience in managing and balancing delicate client and contractual demands has honed my ability to navigate challenging situations while maintaining strong, trust-based relationships.Key Skills:Client Relationship ManagementTeam Leadership & DevelopmentNegotiation & Conflict ResolutionStrategic Problem-SolvingHigh-Pressure Environment ManagementStakeholder Engagement & AlignmentTraining & MentoringTechnical & Operational SupportExperience Highlights:Operational Police Trainer: Managed and trained cohorts of up to 25 students, emphasizing client-oriented service and strategic thinking.Armed Response Vehicle Officer: Provided real-time tactical advice and engaged in high-level operations, always with threat, harm and risk in mind.Acting Sergeant: Led a 24/7 response team, ensuring client issues were addressed promptly and effectively.IT Consultant & Team Leader at Hewlett Packard, British Telecom, Siemens Business Services: Delivered immediate technical support, managed a team of IT professionals, and negotiated directly with senior managers and stakeholders, consistently delivering exceptional client service under pressure.I am always open to new opportunities where I can leverage my skills in client engagement, leadership, and strategic management to drive success. Let's connect!

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  The University Of Manchester