Paul leads Capgemini's Customer Experience Consulting in the UK as part of Capgemini Invent's frog brand. His team includes frog's Marketing, Commerce, CRM and Customer Service transformation teams, delivering CX Transformation for clients through Technology and Business Change across the Customer lifecycle. Paul also oversees frog's partnerships with leading CX and Martech vendors to shape how technology can deliver business and customer value across increasingly complex customer journeys. Paul brings extensive experience over the past 20 years leading the delivery of complex, global CX Transformation programmes to deliver lasting value for organisations and their customers. He understands how businesses can exploit technology such as Salesforce to deliver transformative change in their customer facing teams and he provides Exec level advisory to shape this transformation across different industries, including Consumer Products & Retail, Manufacturing, Energy & Utilities and Public Sector. He brings international experience from living and working across North America, Europe and Asia.