AeroLeads people directory · profile
Paul Johnston Email & Phone Number
Head of Customer Experience Transformation Consulting
at
frog
1 work email found
@capgemini.com
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Head of Customer Experience Transformation Consulting
Location
London Area, United Kingdom
Who is Paul Johnston? Overview
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Quick answer
Paul Johnston is listed as Head of Customer Experience Transformation Consulting at frog, based in London Area, United Kingdom. AeroLeads shows a work email signal at capgemini.com and a matched LinkedIn profile for Paul Johnston.
Paul Johnston previously worked as Senior Director - Head of Sales, Service & CRM Consulting at Frog and Director at Capgemini Invent. Paul Johnston studied at University Of Reading.
Company email context
Email format at frog
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{first}.{last}@capgemini.com
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AeroLeads found 1 current-domain work email signal for Paul Johnston. Compare company email patterns before reaching out.
Profile bio
About Paul Johnston
Paul leads Capgemini's Customer Experience Consulting in the UK as part of Capgemini Invent's frog brand. His team includes frog's Marketing, Commerce, CRM and Customer Service transformation teams, delivering CX Transformation for clients through Technology and Business Change across the Customer lifecycle. Paul also oversees frog's partnerships with leading CX and Martech vendors to shape how technology can deliver business and customer value across increasingly complex customer journeys. Paul brings extensive experience over the past 20 years leading the delivery of complex, global CX Transformation programmes to deliver lasting value for organisations and their customers. He understands how businesses can exploit technology such as Salesforce to deliver transformative change in their customer facing teams and he provides Exec level advisory to shape this transformation across different industries, including Consumer Products & Retail, Manufacturing, Energy & Utilities and Public Sector. He brings international experience from living and working across North America, Europe and Asia.
Listed skills include Change Management, Digital Strategy, Programme Management, Deployment Planning, and 18 others.
Current workplace
Paul Johnston's current company
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8 roles · 3 years
Paul Johnston work experience
A career timeline built from the work history available for this profile.
Head Of Customer Experience Transformation Consulting
Current
2024 - Present
~2 yrs 6 mos
Senior Director - Head Of Sales, Service & Crm Consulting
Customer Experience Transformation leadership in frog, part of Capgemini Invent. My team delivers improved customer outcomes for clients by transforming capabilities across channels and customer facing functions. Technology sits at the heart of delivering improved customer outcomes and experiences and we leverage both hyperscaler platform transformation experience as well as partnerships with next generation tech partners to deliver value to clients.
Jan 2023 - May 2024
Director
Head of Customer Service & Channel Transformation consulting in Capgemini UK, I lead complex Customer Centric Transformation globally across different industries.
Jun 2018 - Dec 2022
Managing Consultant
Senior Managing Consultant in the UK Digital Transformation team, focused primarily on Marketing, Analytics and Customer Service Consulting in the Consumer Products and Retail sectors.Experience of working both in the UK and on global projects, including extensive time working in the US and Europe leading the delivery of complex projects in order to address challenges faced by clients in the digital era.
Jan 2013 - Jun 2018
Senior Consultant
Senior Consultant in Marketing, Sales and Service (Customer Strategy) team for Capgemini Consulting in the UK. Experience in leading project teams for digital transformation projects, including using agile methodology, with recent experience with Business change for a web transformation programme for a major UK organisation, a prototype evaluation for a large multinational Healthcare organisation and leading the Business Change Management of a major Salesforce.com implementation for a Customer Service organisation. Paul has worked in multiple countries and led teams delivering major projects across different clients.
Dec 2010 - Dec 2012
Consultant
Consultant in the Marketing, Sales & Service (Customer Management) team in Capgemini Consulting UK, working across a variety of organisations, and with experience in Customer digital transformation, Social CRM, Customer service transformation and large-scale web migration design and implementation and Customer Segmentation strategy.
Jan 2008 - Dec 2010
Global Customer Transformation Programme - Telco
Work with Group Marketing to plan and deliver major technology implementation projects with Vodafone companies globally.
Jan 2005 - Dec 2007
2 education records
Paul Johnston education
Education record
University Of Reading
Education record
Colchester Royal Grammar School
FAQ
Frequently asked questions about Paul Johnston
Quick answers generated from the profile data available on this page.
What company does Paul Johnston work for?
Paul Johnston works for frog.
What is Paul Johnston's role at frog?
Paul Johnston is listed as Head of Customer Experience Transformation Consulting at frog.
What is Paul Johnston's email address?
AeroLeads has found 1 work email signal at @capgemini.com for Paul Johnston at frog.
Where is Paul Johnston based?
Paul Johnston is based in London Area, United Kingdom while working with frog.
What companies has Paul Johnston worked for?
Paul Johnston has worked for Frog, Capgemini Invent, and Fujin.
How can I contact Paul Johnston?
You can use AeroLeads to view verified contact signals for Paul Johnston at frog, including work email, phone, and LinkedIn data when available.
What schools did Paul Johnston attend?
Paul Johnston studied at University Of Reading.
What skills is Paul Johnston known for?
Paul Johnston is listed with skills including Change Management, Digital Strategy, Programme Management, Deployment Planning, Web Strategy, Customer Service, Multichannel, and Strategy.
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