Paul Whittle Email & Phone Number

United Kingdom

Management of the global operations team including administrative, technical and customer services staff. Oversight of operations delivery plan and development of business management information and reporting

London, United Kingdom

Responsible for all staff, office and business operations. Oversight of strategy, direct client operations, sales and marketing plan oversight, systems, processes and product development.• Developed sales strategy resulting in a 20%+ increase in average operating margins and 9% average booking value improvements• Implemented new sales funnel and conversion strategy with gains in customer acquisition levels• Designed new project plan templates resulting in improved client services and more consistent programme delivery• Introduced client focused mobile app for in destination support and service delivery benefits• Project led new international product range launch. Increasing demographic and PR exposure• Secured PCI compliance and ATOL licensing supporting financial security, business reputation and enhanced risk management • Consolidated new client retainer program improving both retention levels and relationship management• Devised contracting, induction and training systems in support of CPD initiatives and HR regulatory compliance

Havana, Cuba

Senior manager during brand transition and change delivery project. Management of all in destination operations and multiple local offices (30+ staff). Responsibility for £15 million revenue and 45,000 clients • Delivered all in destination client services and programmes. Including incident resolution, staffing, budgeting and resource management• Established new cross-company EOS and Agile/Scrum operating system in support of consultancy project and business objectives• Achieved booking system integration (API) with major supplier increasing sales capability by 30%• Developed the company’s product portfolio improving market position• Locally managed website launch including in-house CMS development and improved functionality

Mumbai Area, India

Overall responsibility for award-winning social business and NGO. Managed team of 40 staff across regional locations. Including strategy, P/L management, client and beneficiary programmes.• Over 45% income generation growth during tenure through directly leading funding initiatives, events and revised strategy planning• Established sustainable growth plan, allowing support of an additional 3 year groups at local school partner• Sourced and opened Delhi office widening distribution of youth support programmes. Top 5 market position attained by end of Year 1• Secured additional corporate and public sector partnerships in support of income generation and issue advocacy efforts• Achieved FCRA approval increasing in-destination donation levels• Won prestigious World Travel and Tourism Council Award in recognition of social impact initiatives• Instigated mentoring, CPD plans and recruitment programs supporting local team and community development• Developed MEAL framework through community sessions, beneficiary forums and revised feedback programmes

London, United Kingdom

Successive promotions to the company’s most senior management position responsible for global tour operations across 70 destinations. Led office teams in UK, Peru, Australia and Thailand. Budget and revenue responsibility for £9 million revenue and 6,000 passengers annually• Established new road crew payment system improving cash-flow turnover by 15%• Introduced new destinations, tours and youth travel offering increasing market share by 5%• Designed budgeting templates to improve P/L forecasting and achieve 12% revenue gains• Developed operational costings matrix to allow customised client proposals through dynamic margin pricing• Created global tailor-made tour product portfolio adapting to new market requirements• Streamlined and developed supplier contracting process to improve cash-flow and market terms• Increased distribution channels through local supplier relationship development and networking

Ipswich, England, United Kingdom

Responsible for regional operations and business development. Including risk management, product development, budgeting, staffing and client services.• Introduced new procurement procedures, improving margins by 15%• Successful in situ crisis management including political disputes, natural disasters and client health emergencies• Increased distribution channels through new local supplier relationships• Conducted full risk management, Health and Safety and quality control assessments across regional locations