Paul Olsen Email & Phone Number

United States

New York, New York, US

• Problem solver of AV, video conferencing, workstation, kiosk, ticketing and POS hardware/software issues for 100+ employees across 14 departments, and thousands of daily guests.
• Coordinates with all department managers to ensure problem resolution schedules are met, communicating potential issues and solutions to promote a proactive, collaborative environment.
• Provides white glove event and conference support at 5 separate spaces at 1WorldTrade, ensuring audio equipment, displays, codecs, cameras, AV Bridge, and lighting all have the look and feel of success. (Crestron.
• Details 25+ new daily tickets so IT teammates can resume efforts or fully understand issues’ causes and resolutions. Annotates ongoing tickets with progress and status, ensuring requestors stay informed.
• Oversees as Windows Administrator, Azure Active Directory, Exchange Admin; assigns Group Policy, domain access, and network administration/troubleshooting, as needed.
• Achieved Legends Finance VP’s goal of tendering OWO vouchers instead of processing as discounts, which will recover over $2M annually. Coordinated with OWO restaurant & retail managers, restaurant staff, IT dept, Revel.

• Installed, set up, and performed troubleshooting of AV equipment for both residential and commercial customers.
• Worked independently and with company founder, with emphasis on efficiency, quality, and customer service.

New York, US

• Implemented a pliable time & project management strategy, meeting goals for multiple, evolving projects.
• Assumed leadership and support roles alongside company founder, seeing 50% client growth in 2016-17.
• Saved company & client resources by anticipating needs and providing proactive, customized solutions.
• Facilitated team learning through internal communication, boosting morale and reducing redundant effort.
• Performed hardware and software maintenance during off hours, minimizing impact on customer operations.
• Provided Helpdesk support for clients, including hardware and software installation and support, workstation setup and troubleshooting, some network integration and general office support, resolving issues whenever.

New York, NY, US

• Employee of the Month, May 2014; promoted to PT/OT scheduling July 2014; promoted to Secretary II January 2015.
• Collaborated with PT/OT directors to triage post-op patients and make room for high-priority clients. Learned each therapist’s specialties to better match them with patients who required their expertise.
• Supervised staff on PT/OT scheduling phones, lowering wait times and personally handling VIP clients.
• Created an interactive directory of all departments, to aid employee training and properly direct calls.
• Volunteered as writer/editor of an internal newsletter updating staff on safety rules and procedures.

• Coordinated and executed the output of a six-figure legal services firm, drafting and delivering court documents, providing secure access to medical records and conducting investigative field work.
• Promoted to Director of Operations after restructuring workflow, boosting productivity by 150 percent. Assumed responsibility for the more demanding (NYC) counties, establishing clearly defined roles for all employees..
• Boosted efficiency and accuracy of billing and subpoena production by creating automated data entry fields in FileMaker. Reduced unsuccessful subpoena service attempts by updating company databases.