Set objectives and company direction, Oversight of Implementation, PMO and Support Operations, Manage Team Managers and Team Leaders, & Ensure we keep our customers happy with consistent delivery of quality infrastructure and services.

As Operations Director, I oversee and manage Field Technician, Dispatch, Software Management, and Project Management Divisions in our MA, CT and NY locations. Outline team as well as individual goals and development paths. Develop project agreements for our Mid-Size and Enterprise prospects/customers. Constantly evaluate our Consultation, Integration and Management processes. Create Sales Operation tools focused on increasing productivity and profitability for Network and VoIP deployments. Forging long term customer relationships. Risk Assessment and management strategies to deliver true consultation value and enhance the customer experience. Technical and Managerial escalation point for all UC projects.