Supported customer-oriented Transportation Demand Management (TDM) programs as part of the State of North Carolina’s Congestion and Air Quality Improvement plan. • Provided program development, financial management, and operational support, for statewide ridematching, Emergency Ride Home, and programs including policy and incentive development, project planning and documentation, application training, account management, data management, process improvement, and compliance.• Implemented regional incentives program that has contributed to a 4 million lb. reduction of greenhouse gas.• Prepared monthly reports on usage statistics and performance for programs and distributed to staff and regional stakeholders.• Reviewed and approves invoices for Emergency Ride Home, rideshare software, and tracking and incentive programs.• Participated in communications and marketing campaigns to increase participation and awareness of programs.

Provide IT communications expertise and SEACT website development.

Administration and oversee staff concerning customer-oriented Transportation Demand Management (TDM) programs as part of the State of North Carolina’s Congestion and Air Quality Improvement plan. • Analyzes, combine, and model complex dataset to publish and report.• Supervise Employer Services Associate and Commute Programs Specialist. o Oversee Individualized Assistance staff and programming. o Oversee fundraising efforts for regional incentives program. o Oversee Youth GoPass transit programs.• Successfully procured vendor for statewide ridematching program.• Develop a memorandum of understanding (MOU) and software usage agreements in partnership with Legal Counsel.• Evaluated programs, assessed needs, and facilitated the development of new features for statewide programs and local, regional programming.• Provides financial management of rideshare matching software by invoicing statewide TDM Partners for local match requirements.• Chronicle and report technical issues to development staff and determine deliverable dates for resolution.

Administered Commuter Connections, a regional network of transportation organizations coordinated by the Metropolitan Washington Council of Governments, with a goal of providing commuter information and helping employers establish commuting benefits and assistance programs.• Provided operational support and program development for Rideshare, Guaranteed Ride Home, ‘Pool Rewards, and Reach A Ride programs including policy and incentive development, project planning and documentation, application training, account management, data management, process improvement, and compliance• Developed web presence, conducted focus group testing, created marketing materials, and prepared promotional strategies • Presented weekly and quarterly reports to C-level teams and program director concerning project status and program metrics.• Evaluated programs, assessed needs and facilitated the development of new features• Chronicled and reported technical issues to development staff and determined deliverable dates for resolution

Provided operations, project management, and lead programmer for the Triangle branch of an international security system firm. • Served as a project manager and logistical coordinator with responsibility for training, mentoring, and supervising new programmers and staff concerning security, fire system, and control systems.• Processed programming assignments for 1,000+ accounts using proprietary SonNT and Resolve software.• Organized and delivered end-user training on mysonitrol, a web-based client of SonNT and Resolve software.• Liaised and networked between client, company, and subcontractors.• Technical support: o Addressed user problems relating to Operating System, MS Suite, Network Connectivity, and system upgrades. o Performed upgrades, installation of software and drivers, and essential desktop troubleshooting. o Deployed updates, service packs, and hotfixes using Windows Update, Automatic Updates, and Group Policies.• Graphic Design: o Created wire drawings and shop drawings for security and fire accounts. o Assisted contractor with design and layout of the company website. o Created sales and instructional brochures. o Designed photo ID layouts for customers.

Provided help desk support international application and e-business solutions as a contractor to Nortel Networks RTP.• Supervised 20 employees at Callcenter-RTP.• Responsible for meeting Service Level Agreements.• Trained new staff on Help Desk procedures and policies.• Assisted technicians with call support process and resolution of cases.• Managed case escalations for internal and external customers.