Paul J. Straw Email & Phone Number

Raleigh, North Carolina, United States

Durham, NC

• Supported customer-oriented Transportation Demand Management (TDM) programs as part of the State of North Carolina’s Congestion and Air Quality Improvement plan.
• Provided program development, financial management, and operational support, for statewide ridematching, Emergency Ride Home, and programs including policy and incentive development, project planning and documentation.
• Implemented regional incentives program that has contributed to a 4 million lb. reduction of greenhouse gas.
• Prepared monthly reports on usage statistics and performance for programs and distributed to staff and regional stakeholders.
• Reviewed and approves invoices for Emergency Ride Home, rideshare software, and tracking and incentive programs.
• Participated in communications and marketing campaigns to increase participation and awareness of programs.

Durham, NC

Provide IT communications expertise and SEACT website development.

Durham, NC

• Administration and oversee staff concerning customer-oriented Transportation Demand Management (TDM) programs as part of the State of North Carolina’s Congestion and Air Quality Improvement plan.
• Analyzes, combine, and model complex dataset to publish and report.
• Supervise Employer Services Associate and Commute Programs Specialist. o Oversee Individualized Assistance staff and programming. o Oversee fundraising efforts for regional incentives program. o Oversee Youth GoPass.
• Successfully procured vendor for statewide ridematching program.
• Develop a memorandum of understanding (MOU) and software usage agreements in partnership with Legal Counsel.
• Evaluated programs, assessed needs, and facilitated the development of new features for statewide programs and local, regional programming.

Washington, DC

• Administered Commuter Connections, a regional network of transportation organizations coordinated by the Metropolitan Washington Council of Governments, with a goal of providing commuter information and helping.
• Provided operational support and program development for Rideshare, Guaranteed Ride Home, ‘Pool Rewards, and Reach A Ride programs including policy and incentive development, project planning and documentation.
• Developed web presence, conducted focus group testing, created marketing materials, and prepared promotional strategies
• Presented weekly and quarterly reports to C-level teams and program director concerning project status and program metrics.
• Evaluated programs, assessed needs and facilitated the development of new features
• Chronicled and reported technical issues to development staff and determined deliverable dates for resolution

• Provided operations, project management, and lead programmer for the Triangle branch of an international security system firm.
• Served as a project manager and logistical coordinator with responsibility for training, mentoring, and supervising new programmers and staff concerning security, fire system, and control systems.
• Processed programming assignments for 1,000+ accounts using proprietary SonNT and Resolve software.
• Organized and delivered end-user training on mysonitrol, a web-based client of SonNT and Resolve software.
• Liaised and networked between client, company, and subcontractors.
• Technical support: o Addressed user problems relating to Operating System, MS Suite, Network Connectivity, and system upgrades. o Performed upgrades, installation of software and drivers, and essential desktop.

• Provided help desk support international application and e-business solutions as a contractor to Nortel Networks RTP.
• Supervised 20 employees at Callcenter-RTP.
• Responsible for meeting Service Level Agreements.
• Trained new staff on Help Desk procedures and policies.
• Assisted technicians with call support process and resolution of cases.
• Managed case escalations for internal and external customers.

School Of Design

Web Technologies, 4.0

Web Technologies, 4.0

General Course Of Study

Certified In 3D Art And Animation