Paul Tapping Email & Phone Number

Bangalore, Karnataka, In

London, Gb

Working in a small team carrying out investigations into the use of FTP within the UK business in preparation for the removal of the legacy FTP servers. This involves analysis of the traffic across the servers, identifying application and business teams responsible for this traffic, and guiding them to remediate their systems, either through migration to Sterling File Gateway or another solution, or by retiring the functionality where it is no longer required or suitable.

London, London, Gb

Documented end to end processes, following discussions, documentation reviews and systems descriptions, for a series of new financial services product launches, in order that business clients and the internal business fully understood how they will work. Worked in a small team of BAs recruited to carry this out over a wide range of processes to a tight schedule, all working fully remotely via Teams, in an Agile environment. Worked with SMEs across the business, from operational to finance and compliance areas, also carrying out investigations into European and UK financial regulations and reporting requirements.

London, Gb

Identifying and analysing the users of a number of Shared Services to be migrated from the incumbent infrastructure supplier (DSC) to the new one (ATOS) in order to deliver a smooth cutover.Delivering the transfer of a fax service, entailing identifying new or different functionality in the upgraded software, producing documentation to ensure that users were able to move to the new service as seamlessly as possible, data analysis around current usage of the product and communications to all users and leaders. Monitoring incidents and contributing to resolutions, working with incident management teams.

Glasgow, Scotland, Gb

Designing and delivering a Jira Service Desk implementation, initially for the development teams working in an Agile environment to build the data platform for a proposed challenger digital bank. Delivering a library of documentation, from pre-contract agreements to user documentation, around the multitude of technical partners. Identifying and documenting the various Service Management processes required for a production environment.

Peterborough, England, Gb

Delivering documentation change specifications in order that development teams could update relevant systems in line with the FCA Thematic Review (industry-wide initiative). Agreeing changes with Compliance, Legal and User teams across both Diligenta and their clients, including The Phoenix Group, Aviva (formerly Friends Life), Sun Life Financial of Canada UK, Scottish Widows and M & G Prudential. The project team was re-organised geographically, meaning that this role was transferred to a Liverpool resource from Peterborough.

Houston, Texas, Us

Creating and maintaining processes and documentation for the ‘Factory’, responsible for the transformation and migration of thousands of applications sitting on servers managed by the client globally to new data centres being built by DXC.Delivering data analysis of both applications and infrastructure to enable the creation of a benefits realisation workstream, ensuring that the proposed migrations would achieve the benefits built into the contract.

London, Gb

Creating a database in Excel of all applications used across multiple regions and all business areas of Aviva, containing everything from descriptions to infrastructure used and third party products utilised. Producing a prioritised list of infrastructure and applications, using modelling techniques and data analysis. Developing programme processes to ensure that everyone within the programme understood the timetable and logic applied.Creating a benefits realisation process to help the IT Management, Commercial and Finance teams understand the impact of the migrations taking place and compare these against the cost/benefit expectations.Creating data analysis contributing to the business case for the deployment and management of a suite of infrastructure and application monitoring tools.Producing data analysis of both infrastructure and application utilisation to propose where significant multi-million-pound infrastructure savings could be made.

Peterborough, England, Gb

Creating As-is business processes, both from observation and Functional Specs, to meet regulatory and contractual obligations, and to identify potential improvements, covering the full life cycle of products and processes, from document image indexing to claim payments. Developing procedure manuals and To-be process maps along with high level change requests.

Glasgow, Scotland, Gb

Creating an end to end process (purchase offer to legal completion) to enable the sale of a revolutionary new banking and mortgage product in less than two weeks.Designing the sales processes, through call centre, face to face and internet channels, including relevant literature.Designing the background processes through collaboration with several legal partners, property valuation companies and Experian. Producing proposals, agreed with Experian, to create new types of credit check to enable more accurate and relevant risk assessments.

Gogarburn, Gb

Lead / Consultant analyst on a number of high profile projects, including RBS and NatWest Offset product development, delivering the brand new First Active mortgage range and the NatWest One account.As Commercial Manager, responsible for the delivery of business volumes, income and profit, utilising a virtual team of sales, marketing, product development, finance, risk and change management resources. Regularly attending executive sessions, representing mortgages for my three brands (One account, First Active and Direct Line).

Delivering significant savings in time and money to the business, our legal and valuation partners, and our customers, through significant process re-engineering.

Glasgow, Scotland, Gb

Delivering the product design of a first-of-a-kind personal pension plan. Delivering the processes used to set up and service the product. Delivering the system specifications used to create the back-end functionality used to sell and service the product.Training the servicing staff in the product and tax law required to efficiently process applications and service to customers.

New York, Ny, Us