Directed a team of three credit analysts (two locally, one remotely) charged with the recovery of $45 to $55 million in monthly, open Accounts Receivable for a $300 million industrial distribution company. Responsible for credit analysis of on-boarding customers as well as periodic review of current customers. Managed key customer portfolios and interacted directly with CFO’s, AP teams, buyers, and internal operations personnel in rectifying billing and receiving issues, and cash flow challenges. Relied upon Prophet 21 ERP system. Partnered with customer and internal management teams across multiple business units to identify and correct root cause of Electronic Data Interchange (EDI), or electronic billing, failures.✅Owner of 2018 Kaizen process improvement event which resulted in an ongoing $2 million late AR improvement Resolved multi-million-dollar exposure related to EDI transactions. Created best practices which resulted in short-term aging improvement of over $8 million with two key customers. Process was implemented for all EDI customers and a playbook was developed that resulted in improved cash flow and reduced AR delinquency across the enterprise.✅Annual write-offs of less than .5 of 1% of revenue. ✅Assembled and trained a team that executed newly implemented collection strategies. Reduced DSO by six days in the first year; effectively creating an additional $6 million in daily, on-hand cash. ✅Improved branch and customer relationships related to AR and credit opportunities. Collaborated with branch managers, IT, and Vice President of Upstream Operations to produce AR reporting tools for branch review. Branches used the tools proactively to asses customer AR status; which allowed them to address potential credit or collections concerns before they became an issue. Process Development, Credit Analysis, Negotiations, Goal Attainment, Training & Development, Change Management, Billing, Accounts Receivable Analysis, Cash Flow Management, Prophet 21

Oversaw recovery of claims payable from ceded quota share members and the recovery of ‘Cash Call’ invoices (claims over $1 million requiring payment within 15 days of billing). Communicated with domestic and foreign markets and brokers to expedite recovery of ceded claims, thus maximizing short-term profitability and limiting risk exposure. Reported weekly to the CFO the status of all reinsurance collection activity broken down by Line of Business. Led staff of two Reinsurance Collection Analysts and Reporting Specialists. Responsible for monthly production of the Professional Indemnity (Directors and Officers, Errors and Omissions, Diversified Financial Products) settlement and billing reports. Accounting duties included monthly subledger reconciliations, General Ledger cash, and reclass entries. ✅Implemented collection tools which increased performance through 4Q09 vs. 4Q08 by 47% while claims paid increased only slightly; 13%.✅Developed Master Reinsurance Schedule in order to eliminate redundancies and improve cash flow. Partnered with multiple business units to organize AR into a single schedule for use across the reinsurance accounting department. The master schedule served as an ERP application for reinsurance collections; the use of which resulted in more efficient use of personnel and a 47% improvement to cash flow over the first year.Process Development, Credit Analysis, Negotiations, Goal Attainment, Training & Development, Change Management, Billing, Accounts Receivable Analysis, Cash Flow Management, Prophet 21

Managed bank collections division; led a staff of five supervisors and 70 collection agents; liquidated DDA client portfolios for over 30 banking and credit union clients. Regularly handled over $20 million in monthly placements, liquidating 18-22% (cash-to-cash). Conducted daily dialer penetration analysis and Day 5, 10, 15 and End of Month (EOM) client performance analysis. Reviewed client placements for contractual compliance (timeliness of placement, consumer information provided). Led supervisor staff through weekly meetings and frequent one-on-one interaction. ✅Set historical revenue and total collection benchmarks in 2007✅Developed account flow strategy; streamlining collection process which led to 2007 revenue collection records.Process Development, Credit Analysis, Negotiations, Goal Attainment, Training & Development, Change Management, Billing, Accounts Receivable Analysis, Cash Flow Management, Prophet 21

Responsible for non-warranty check collection division, with three collection supervisors and a team of 30 dialer and ownership professionals. Handled over $4 million in bad check placements monthly across the client base. Collection performance measured and incentive earned monthly against liquidation and quarterly versus forecast. Acted as merchant and relationship manager contact for TRS collections inquiries and escalations.✅Set historical liquidation benchmark (non-grocery) for 2006.Process Development, Credit Analysis, Negotiations, Goal Attainment, Training & Development, Change Management, Billing, Accounts Receivable Analysis, Cash Flow Management, Prophet 21