Paul Kendall Email & Phone Number

Seattle, Wa, Us

Seattle, Washington, Us

Tempe, Az, Us

Leading information technology strategy, execution and service delivery and support for our business and more than 10,000 global employees. Re-inventing our employee technology experience as we plan for Return-to-Office. Advisor and partner providing digital strategy, technology best practice and solutioning across all corporate functions. Managing a globally distributed organization with teams solving for telecom and care, identity and access management, our journey to zero-trust, employee technology, services and support, user productivity and collaboration, enterprise platforms, ERP and M&A integration.

Bellevue, Wa, Us

Led “back-office” technology spanning finance, accounting, human resources, legal and compliance, procurement and other corporate functions along with technologies supporting customer flows including credit, lease/loan, payments, collections and others. Enterprise owner of migration to cloud-based productivity, collaboration and telephony technologies. Managed $200M+ P&L budget and 200 FTE/600 contractors.Drove financial and resource improvements through outsourcing of SAP development, test, and operations to managed service with significant anticipated cost savings. Championed back-office transformation to digital architecture, micro-services and continuous development driving change through people (new roles), process (Agile, DevOps, CI/CT/CD) and technology (automation, containerization). Also generated substantial savings and greater workplace flexibility by migrating enterprise productivity and collaboration to the cloud with Office365 suite, Exchange, and SharePoint online, while also replacing desk phones with Skype for Business and BYOD/mobility framework rollout.Remediated large accounting variances through tactical team that quickly identified and remediated systemic integration and controls deficiencies, leading to a broader effort towards enterprise-wide controls improvement. Also established IT Risk and Compliance function to improve focus and progress on SOX, compliance, overall IT risk and controls across the company. Replaced consumer credit service in nine months after incumbent vendor experienced a significant and very public data breach. Established innovative platform to support securitization of a significant amount in handset assets. Additionally, oversaw the first and largest Agile program in strong partnership with the business to fully replace and update HRM capabilities.

Zurich, Ch

Appointed as Chief Architect for global core infrastructure spanning compute, storage, network, and data center. Infrastructure head for enterprise architecture, XaaS strategy and overall technology management for the bank including establishment of IT Book of Standards, and related processes and governance. Managed global team of senior technology architects, partnering with leadership across all lines of business. Led the organization through the creation and leadership approval of global technology strategies and 5-year roadmaps — later used as the cornerstone of investment planning. Also instituted Technology Governance processes underpinned by an IT “Book of Standards” — reducing risk, complexity, increasing reuse and agility, and ultimately lowering the cost of IT operations.

Zurich, Ch

Recruited to establish and head the bank’s Global IT Portfolio Management function, leading implementation, adoption and support of enterprise tooling and processes for greater alignment and optimization across the entire technology landscape, and IT assets lifecycle, from planning through production. Managed, centralized team and global virtual team of architects across all lines of the business. Reduced IT risk, cost and complexity by forming and running an enterprise IT Portfolio Management function. Also established a single Taxonomy to describe IT assets (HW and SW), consolidating numerous legacy inventories into a common platform, and adopting global IT portfolio management processes to support strategic planning through full asset lifecycle management.

Berlin, De

Partnered with Fortune 500 clients to optimize enterprise strategic architecture and planning through a combination of industry-leading technology and process excellence. Implemented a framework for enabling IT best practice within the company’s platform focusing on reusability, automation and usability. Established customer satisfaction program, KPIs and annual customer surveys. Established forum for engaging the Financial CTO community to promote dialog and best-practice development.Successfully led the company to Microsoft Gold Partner status. Also led successful Enterprise Architecture Management platform implementations along with related processes to support planning and technology investment analysis at major Swiss bank and several U.S. clients. Achieved year-over-year improvements by establishing customer satisfaction program, KPIs, and annual customer surveys to gather feedback data driving actionable plans.

Redmond, Washington, Us

Created vision, roadmap and secured sponsorship for key initiatives to improve strategic planning and enterprise architecture management. Directly negotiated multimillion-dollar software agreement with vendor C-level executives, including the CEO, for a solution to support enterprise strategic planning. Accelerated EA governance processes by introducing automation and improved repositories for architectural re-use.

Redmond, Washington, Us

Built and led a team of up to 25 enterprise architects to establish future state architectures and enterprise roadmaps. Partnered with leadership and stakeholders to ensure delivery of strategic initiatives. Established EA standards and guidance as cornerstones of architecture governance. Created greater architectural alignment, re-use and better investment decision-making by establishing and running EA governance processes for IT initiatives across the enterprise. Optimized strategic planning and investment decision-making by establishing architecture strategies, blueprints, and roadmaps as inputs into EA Governance. Additionally, increased architecture awareness and alignment by establishing and leading a vibrant IT Architect Community of 250+ members.

Us

Headed delivery of mission-critical, highly integrated systems in a post-merger environment, supporting sales operations for high-growth B2B market teams (Business Markets Group). Managed group of 100 employees across three regions driving global sales, compensation, and business intelligence solutions. Advised and delivered AT&T Wireless/Cingular Wireless’s post-merger integration of crucial B2B systems, tackling multiple challenges including technology redundancy, data incompatibility and integration across the IT portfolio of two large telecoms, almost equal in size.

Represented AT&T Wireless in the area of B2B systems in secure pre-merger negotiations with Cingular Wireless to assess potential merger synergies, gaps and opportunities. Advised merger discussions with technical analysis of combined companies’ B2B technologies and proposed roadmap for post-merger integration.

Operated three enterprise data centers including facilities, server, and storage infrastructure. Managed $150M+ budgets and over 300 support staff. Served as the primary IT interface for all ongoing and future application-hosting needs. Streamlined operations by implementing ITIL “managed services” model and process redesign. Eliminated significant operating costs by renegotiating maintenance pricing and contract terms with vendors supporting large corporate data centers (7,500+ servers). Also ended multimillion-dollar revenue losses due to a failing server infrastructure by architecting and implementing a replacement computing strategy that was cost competitive, highly reliable and immediately halted all service interruptions to our business-critical systems.

Led group of 50 cross-functional personnel delivering computer telephony solutions, including the introduction of industry-leading natural language IVR, routing, and screen-pop technologies. Generated substantial cost reduction by consolidating 75+ geographically distributed Interactive Voice Response (IVR) platforms supporting 21M calls monthly onto a centralized solution, leveraging industry-leading natural language and speech recognition technologies. Additionally, reduced call handling costs and improved customer satisfaction by lowering Average Handle Time (AHT) for customer support agents across 20+ contact centers.

Seattle, Wa, Us

Led technology integration of a major SAP implementation for HR and Payroll departments of a global retail client. Stepped in as interim IT product manager for consumer self-service with large national mobile telecom.

Dublin 2, Ie

Partnered with consulting practices across Latin America to create ERP centers of excellence and build regional client and project base. Managed global customer initiatives in Brazil, Venezuela and Ecuador with primary industry focus on aerospace and oil & gas.

London, Gb

Developed methodologies and tools to support package and SAP-enabled re-engineering; successfully managed international, multi-language teams implementing ERP systems across the U.S. and Mexico.

Norwalk, Connecticut, Us

Provided application and process expertise with an industry-focused group developing global document management solutions for the pharmaceutical, biotech and healthcare industries.

Bachelor'S Degree, Business Administration / Economics (Dual)

Executive Education, Artificial Intelligence: Implications For Business Strategy