Paul Kendall

Paul Kendall Email and Phone Number

Advisory Board Member @ SeattleCIO
Seattle, WA, US
Paul Kendall's Location
Seattle, Washington, United States, United States
Paul Kendall's Contact Details
About Paul Kendall

As a multi-industry global Technology Executive, I deliver business growth through technology and process-driven transformation, enterprise and digital architecture, continuous delivery, IT risk and compliance, project/program delivery, post-merger integration and strong organizational development. Extensive international experience with passion for delivering the greatest benefit to the business by maximizing an organization’s investment in people, process and technology. I accelerate value delivery and create differentiating digital customer experiences. Successful legacy in sourcing and empowering leaders to make organizational impact through digital transformation and operational excellence.♦ Managed $200M+ P&L and 200 FTE/600 contractors at T-Mobile for Corporate, Finance and IT Services; was advanced through technology/IT roles at Swiss banking leader, UBS AG (Zurich), as well as Microsoft, and AT&T Wireless.♦ Generated $535M savings for AT&T Wireless by consolidating 75+ geographically distributed IVR platforms and $15M by negotiating maintenance contracts; set anticipated $100M in savings in motion for T-Mobile through SAP outsourcing, and negotiated multimillion-dollar contract for Microsoft with external vendor.♦ Advised/delivered AT&T Wireless/Cingular Wireless’s post-merger integration of crucial B2B systems, tackling challenges across IT portfolio of two large telecoms.♦ Championed back-office transformation to digital architecture, micro-services, and continuous development/delivery — driving change for T-Mobile through people, process, and technology.Additional Competencies:♦ Digital Transformation♦ Infrastructure Operations♦ IT Strategy & Planning♦ Enterprise Architecture♦ Enterprise Program Management & Delivery♦ IT Portfolio Management♦ M&A Integration♦ IT Product Management♦ Vendor & Contract Negotiation♦ IT Risk | Compliance | SOX♦ Continuous Delivery | DevOps♦ Agile♦ Back-Office, Customer Credit & Payments Technologies

Paul Kendall's Current Company Details
SeattleCIO

Seattlecio

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Advisory Board Member
Seattle, WA, US
Paul Kendall Work Experience Details
  • Seattlecio
    Advisory Board Member
    Seattlecio
    Seattle, Wa, Us
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  • F5
    Vp, Engineering Services And Operations
    F5 Apr 2022 - Present
    Seattle, Washington, Us
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  • Godaddy
    Vp Information Technology
    Godaddy 2018 - 2022
    Tempe, Az, Us
    Leading information technology strategy, execution and service delivery and support for our business and more than 10,000 global employees. Re-inventing our employee technology experience as we plan for Return-to-Office. Advisor and partner providing digital strategy, technology best practice and solutioning across all corporate functions. Managing a globally distributed organization with teams solving for telecom and care, identity and access management, our journey to zero-trust, employee technology, services and support, user productivity and collaboration, enterprise platforms, ERP and M&A integration.
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  • T-Mobile
    Vp - Corporate, Finance & It Services
    T-Mobile 2015 - 2017
    Bellevue, Wa, Us
    Led “back-office” technology spanning finance, accounting, human resources, legal and compliance, procurement and other corporate functions along with technologies supporting customer flows including credit, lease/loan, payments, collections and others. Enterprise owner of migration to cloud-based productivity, collaboration and telephony technologies. Managed $200M+ P&L budget and 200 FTE/600 contractors.Drove financial and resource improvements through outsourcing of SAP development, test, and operations to managed service with significant anticipated cost savings. Championed back-office transformation to digital architecture, micro-services and continuous development driving change through people (new roles), process (Agile, DevOps, CI/CT/CD) and technology (automation, containerization). Also generated substantial savings and greater workplace flexibility by migrating enterprise productivity and collaboration to the cloud with Office365 suite, Exchange, and SharePoint online, while also replacing desk phones with Skype for Business and BYOD/mobility framework rollout.Remediated large accounting variances through tactical team that quickly identified and remediated systemic integration and controls deficiencies, leading to a broader effort towards enterprise-wide controls improvement. Also established IT Risk and Compliance function to improve focus and progress on SOX, compliance, overall IT risk and controls across the company. Replaced consumer credit service in nine months after incumbent vendor experienced a significant and very public data breach. Established innovative platform to support securitization of a significant amount in handset assets. Additionally, oversaw the first and largest Agile program in strong partnership with the business to fully replace and update HRM capabilities.
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  • Ubs
    Chief Architect - Core Infrastructure
    Ubs 2014 - 2015
    Zurich, Ch
    Appointed as Chief Architect for global core infrastructure spanning compute, storage, network, and data center. Infrastructure head for enterprise architecture, XaaS strategy and overall technology management for the bank including establishment of IT Book of Standards, and related processes and governance. Managed global team of senior technology architects, partnering with leadership across all lines of business. Led the organization through the creation and leadership approval of global technology strategies and 5-year roadmaps — later used as the cornerstone of investment planning. Also instituted Technology Governance processes underpinned by an IT “Book of Standards” — reducing risk, complexity, increasing reuse and agility, and ultimately lowering the cost of IT operations.
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  • Ubs
    Executive Director - Global Head It Portfolio Management
    Ubs 2011 - 2014
    Zurich, Ch
    Recruited to establish and head the bank’s Global IT Portfolio Management function, leading implementation, adoption and support of enterprise tooling and processes for greater alignment and optimization across the entire technology landscape, and IT assets lifecycle, from planning through production. Managed, centralized team and global virtual team of architects across all lines of the business. Reduced IT risk, cost and complexity by forming and running an enterprise IT Portfolio Management function. Also established a single Taxonomy to describe IT assets (HW and SW), consolidating numerous legacy inventories into a common platform, and adopting global IT portfolio management processes to support strategic planning through full asset lifecycle management.
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  • Alfabet Ag
    Senior Product Manager
    Alfabet Ag 2009 - 2011
    Berlin, De
    Partnered with Fortune 500 clients to optimize enterprise strategic architecture and planning through a combination of industry-leading technology and process excellence. Implemented a framework for enabling IT best practice within the company’s platform focusing on reusability, automation and usability. Established customer satisfaction program, KPIs and annual customer surveys. Established forum for engaging the Financial CTO community to promote dialog and best-practice development.Successfully led the company to Microsoft Gold Partner status. Also led successful Enterprise Architecture Management platform implementations along with related processes to support planning and technology investment analysis at major Swiss bank and several U.S. clients. Achieved year-over-year improvements by establishing customer satisfaction program, KPIs, and annual customer surveys to gather feedback data driving actionable plans.
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  • Microsoft
    Senior Director - It Solution Management
    Microsoft 2007 - 2009
    Redmond, Washington, Us
    Created vision, roadmap and secured sponsorship for key initiatives to improve strategic planning and enterprise architecture management. Directly negotiated multimillion-dollar software agreement with vendor C-level executives, including the CEO, for a solution to support enterprise strategic planning. Accelerated EA governance processes by introducing automation and improved repositories for architectural re-use.
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  • Microsoft
    Senior Director - It Enterprise Architecture
    Microsoft 2005 - 2007
    Redmond, Washington, Us
    Built and led a team of up to 25 enterprise architects to establish future state architectures and enterprise roadmaps. Partnered with leadership and stakeholders to ensure delivery of strategic initiatives. Established EA standards and guidance as cornerstones of architecture governance. Created greater architectural alignment, re-use and better investment decision-making by establishing and running EA governance processes for IT initiatives across the enterprise. Optimized strategic planning and investment decision-making by establishing architecture strategies, blueprints, and roadmaps as inputs into EA Governance. Additionally, increased architecture awareness and alignment by establishing and leading a vibrant IT Architect Community of 250+ members.
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  • Cingular Wireless
    It Senior Director - Business Support Systems
    Cingular Wireless 2004 - 2005
    Us
    Headed delivery of mission-critical, highly integrated systems in a post-merger environment, supporting sales operations for high-growth B2B market teams (Business Markets Group). Managed group of 100 employees across three regions driving global sales, compensation, and business intelligence solutions. Advised and delivered AT&T Wireless/Cingular Wireless’s post-merger integration of crucial B2B systems, tackling multiple challenges including technology redundancy, data incompatibility and integration across the IT portfolio of two large telecoms, almost equal in size.
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  • At&T Wireless
    It Director For Integration & Long-Term Planning
    At&T Wireless 2004 - 2004
    Represented AT&T Wireless in the area of B2B systems in secure pre-merger negotiations with Cingular Wireless to assess potential merger synergies, gaps and opportunities. Advised merger discussions with technical analysis of combined companies’ B2B technologies and proposed roadmap for post-merger integration.
  • At&T Wireless
    It Director - Hosting Solutions
    At&T Wireless 2003 - 2004
    Operated three enterprise data centers including facilities, server, and storage infrastructure. Managed $150M+ budgets and over 300 support staff. Served as the primary IT interface for all ongoing and future application-hosting needs. Streamlined operations by implementing ITIL “managed services” model and process redesign. Eliminated significant operating costs by renegotiating maintenance pricing and contract terms with vendors supporting large corporate data centers (7,500+ servers). Also ended multimillion-dollar revenue losses due to a failing server infrastructure by architecting and implementing a replacement computing strategy that was cost competitive, highly reliable and immediately halted all service interruptions to our business-critical systems.
  • At&T Wireless
    Senior It Manager - Computer Telephony Integration
    At&T Wireless 2001 - 2003
    Led group of 50 cross-functional personnel delivering computer telephony solutions, including the introduction of industry-leading natural language IVR, routing, and screen-pop technologies. Generated substantial cost reduction by consolidating 75+ geographically distributed Interactive Voice Response (IVR) platforms supporting 21M calls monthly onto a centralized solution, leveraging industry-leading natural language and speech recognition technologies. Additionally, reduced call handling costs and improved customer satisfaction by lowering Average Handle Time (AHT) for customer support agents across 20+ contact centers.
  • Point B
    Senior Associate
    Point B 1999 - 2001
    Seattle, Wa, Us
    Led technology integration of a major SAP implementation for HR and Payroll departments of a global retail client. Stepped in as interim IT product manager for consumer self-service with large national mobile telecom.
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  • Andersen Consulting
    Senior Manager - Global Erp Practice (Sap)
    Andersen Consulting 1997 - 1999
    Dublin 2, Ie
    Partnered with consulting practices across Latin America to create ERP centers of excellence and build regional client and project base. Managed global customer initiatives in Brazil, Venezuela and Ecuador with primary industry focus on aerospace and oil & gas.
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  • Ernst & Young
    Manager - Management Consulting (Erp / Sap)
    Ernst & Young 1995 - 1997
    London, Gb
    Developed methodologies and tools to support package and SAP-enabled re-engineering; successfully managed international, multi-language teams implementing ERP systems across the U.S. and Mexico.
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  • Xerox
    Industry Consultant - Global Industry Marketing
    Xerox 1989 - 1995
    Norwalk, Connecticut, Us
    Provided application and process expertise with an industry-focused group developing global document management solutions for the pharmaceutical, biotech and healthcare industries.
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Paul Kendall Skills

It Strategy Enterprise Architecture Erp Integration Enterprise Software Management Consulting Management Strategy Strategic Planning Cloud Computing Global Delivery Mergers And Acquisitions Global Operations Governance Cross Functional Team Leadership Business Process Change Management Saas Epm It Operations Enterprise Resource Planning Mergers Project Planning It Portfolio Contract Negotiation Sap It Portfolio Management Architecture Governance

Paul Kendall Education Details

  • University Of Delaware
    University Of Delaware
    Business Administration / Economics (Dual)
  • Mit Sloan School Of Management
    Mit Sloan School Of Management
    Artificial Intelligence: Implications For Business Strategy

Frequently Asked Questions about Paul Kendall

What company does Paul Kendall work for?

Paul Kendall works for Seattlecio

What is Paul Kendall's role at the current company?

Paul Kendall's current role is Advisory Board Member.

What is Paul Kendall's email address?

Paul Kendall's email address is pk****@****ddy.com

What is Paul Kendall's direct phone number?

Paul Kendall's direct phone number is +142546*****

What schools did Paul Kendall attend?

Paul Kendall attended University Of Delaware, Mit Sloan School Of Management.

What skills is Paul Kendall known for?

Paul Kendall has skills like It Strategy, Enterprise Architecture, Erp, Integration, Enterprise Software, Management Consulting, Management, Strategy, Strategic Planning, Cloud Computing, Global Delivery, Mergers And Acquisitions.

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