Essential Duties and Responsibilities include.• Manage Windows Servers 2012 and 2008.• Manage Active Directory. • Hands on tasks to Administer, manage migrations and maintain Office 365 tenants.• Administer Azure Active Directory and Microsoft Exchange services.• Troubleshoot and resolve issues with user access to cloud services. • Maintain a highly secure system through proper configuration and system access monitoring.• Assist with the creation of policies around the proper use of Office 365 services and support.• Administer and manage Salesforce• Manage and process Back (Veem and One Drive)• Administer Other Business Operation Softwares such as Reporter Base, Zoom and many others• Manage Office Printers

IT Support Specialist PROVIDENCE HEALTH & SERVICES, SOUTHERN CALIFORNIA• Project Coordination; Technical Assessment of newly acquired clinics.• Worked on all phases of the EPIC Migration Project from assessment, validation, configuration, installation, and support of PCs and printers.• MIGRATION: Providence healthcare software to EPIC. Windows XP to Windows 7 and Domain change.• DESKTOP SUPPORT: Image and validate PCs and laptops, restore user’s documents and ensure functionality.• LEAD: Assessment of PCs to meet EPIC requirements, coordinate all equipment and installation logistics.• ASSET MANAGEMENT: Audit Epic deployment inventory, reconcile purchase orders with packing slips received, investigate discrepancies and report to Manager. Coordinate and manage timelines and distribution schedules of Epic deployment equipment to the different health care facilities within the California region.• Deployed, Installed and configured workstations and laptop computers connecting them on the LAN and WAN networks.• Desktop support to users ranging from installation, migrations of Windows 7 and other operating systems, Microsoft Office software, Internet browsers, device drivers, modems, printer and network connectivity.• Citrix and VMware • User data backup and retrieval during migrations• Active Directory;-o Configure users, groups, group policy objects, service accounts, application layer services and other objects, often coordinating with software developers.o Handled user account transfers from one field site to another moving client data to different servers, to ensure user accessibility.o Using SCCM to deploy and install/re-install software