Paul Knox Email & Phone Number

London, England, United Kingdom

My role sits within the Functions team of the wider Employee Communications department. My purpose is to provide strategic communication support and advice to the senior leadership teams for HR and Public Policy & Corporate Responsibility.

United Kingdom

London, United Kingdom

• Communications and channel strategy – using evidence and insight to create a diverse channel mix, tone of voice and templates to reach a large dispersed workforce of 4500 staff and 10,000+ volunteers• Audience understanding and segmentation – gathering feedback and analysing how and when internal audiences prefer to receive communications to ensure messages land well • Partnering with senior leaders, CEO and other key figures to guide the communication process• Feedback – enabling… Show more • Communications and channel strategy – using evidence and insight to create a diverse channel mix, tone of voice and templates to reach a large dispersed workforce of 4500 staff and 10,000+ volunteers• Audience understanding and segmentation – gathering feedback and analysing how and when internal audiences prefer to receive communications to ensure messages land well • Partnering with senior leaders, CEO and other key figures to guide the communication process• Feedback – enabling two-way feedback mechanisms across all communications, ensuring this is analysed and used to inform future work and is fed back to relevant stakeholders • Change communications – writing and managing change messaging whether this be changes to ways of working or changes to fundraising products or services• Line management of three internal communications officers (mentoring, coaching, personal development) and ensuring that internal communications brand tone is used appropriately across the team• End-user focused content creation – writing clear and effective messaging with the end-user front of mind whilst translating what the charity’s latest vision will mean to our service users Show less

London, United Kingdom

• Editorial management – maintaining an editorial calendar of communications output both within the team and externally to foster a wider understanding of company initiatives• Creation of new a new channel mix to reach a large dispersed workforce• Stakeholder management and relationship building to deliver successful and timely communications ahead of external launch

London, United Kingdom

• Responsible for communications company-wide and supporting stores in daily operations.• Producing product packs to raise awareness of the latest product specification and selling information to improve market impact upon range release.• Stakeholder engagement and communications planning.

Fenwick

I have taken on a role in the management team of a brand new Paperchase Concession, the first of its kind to launch within the illustrious Fenwick department store.

Paperchase Newcastle is one of the top performing stores in the company for annual profits and customer service. I contribute to this through excellent customer service as well as fast and efficient stock replenishment to ensure that all customer needs are met. I also partake in house keeping duties and cashing up at the end of the working day.

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