An incredibly complex legal and regulatory framework has taken hold in our public education system. Unfortunately, this is not revealed to parents, even when it would help a child. For many kids, school is homework, assignments, tests, and exams, along with various extracurricular activities. For a student with an undiagnosed learning disability, the educational process becomes a living nightmare. Parents often see this as a drop in grades, negative attitude toward school or even life. By the time parents see these things, substantial damage has already taken place.There are Federal laws that mandate that school districts identify and serve the needs of exceptional students. Even so, many districts choose the "we have no budget" excuse and let these kids languish. Get this: The real intent of "no child left behind" is to carry them along until they reach age 16 and can "decide" to drop out, absolving the school district of "the problem kid".This is where advocacy typically steps in -- after severe damage has been done to the educational record and to the child's confidence, self-esteem, and motivation. My approach involves getting out in front of this runaway train and throwing the emergency brake with proactive management, getting the right testing done, developing a definitive diagnosis & action plan.By applying techniques from my professional life and years of experience motivating change, I was able to take several emergency cases and deliver results. This included using best practices from the Project Management profession by recognizing the scope of assignments, then planning the time and resources to complete the work. From Service Management, I taught how to prioritize and sequence assignments so everything gets done on time. I also showed how a positive attitude can make all the difference to the teachers!Reading: www.wrightslaw.com. Get their book: "From Emotions to Advocacy" and memorize it.Volunteer community service (non-paid) role.

Assumed leadership of Troop 72 upon the passing of the founding leader to ensure completion of the Gold Award the founding leader had worked for so many years to help the scouts achieve.Full life cycle management of the Girl Scout Gold Award program for Troop 72. Instruction on fundamentals of formal project management, including initiation, budgeting, and presentation of the Gold Award Project Proposal before Council. Taught how to run status meetings, give status reports to management, track planned vs actuals in both percentage complete and computation of earned value. Showed how to create, develop, and use both project schedule and methodology approaches to keep a project on track. Led troop through deliverable production, including web design and creation of the final written report. Coached final presentation delivery. Result: Project was completed on time/within budget and the Gold Award was earned.The GS Gold Award is analogous to Eagle Scout.Volunteer (non-paid) role.

CA Technologies originally developed and marketed software for IBM mainframes. In 2010, the company decided to implement cloud technology and SaaS by acquiring specialty software companies. One of those purchases included Nimsoft Service Desk, an ITIL and service management package.In mid-2011, executives recognized the need for an educational services team within Nimsoft. I was brought in to develop creative instructional methods and enable partner companies for success.• Developed curricula for major corporate customers, resellers, and business partners.• Created, tested, and delivered courseware on best practices and software implementation.• Wrote and tested custom instruction modules from the ground up for Fortune 500 clients.• Advised corporate leaders on training software deployment and learning management.• Built and configured cloud environments for classes and performed partner enablement.

Managed internal marketing, communications, and training for a major enterprise application upgrade. Planned and delivered publicity events in New York City, Los Angeles-Anaheim, and Orlando.Used MS-Project to integrate multiple service management workstreams, cross-functional multivendor teams, and multiple project schedules along with action, risk, and issue logs.• Advised leaders on strategic software deployment and learning management systems.• Developed curricula for segment leaders, delivery teams, suppliers, and business partners.• Created, tested, and deployed customized HP eLearnng instruction modules from the ground up. • Wrote, formatted, and published content for management updates and corporate communications. • Programmed custom reporting in MS-Excel using Visual Basic for Applications (VBA).

The U.S. Fish and Wildlife Service consists of nine regions with separate organizational structures. Management wanted to implement a national system while retaining the flexibility of regional customization, including workflow, reporting, & change management.To do this, I built a federated architecture featuring snap-in web-based application interfaces that provided the desired functionality. Created web-enabled agent training so it could be clicked from within the ticket, reducing printouts & making updates easy.Piloted an automated custom dashboarding app displayable on anything from a laptop to large-format. Delivered nationwide technical trainings.- - - - - - - - - - - - - - - - - -Feedback:“It is inspiring to hear the exhilaration in your voice when you are talking about new ideas… Given the complex problem of implementing an application across regional and program lines, you had a rare and enviable opportunity to build a solution that worked in our environment; and you did it…”"Paul is passionate in what he does as it showed how he cared about the result of his work and how it provided value to the customer. In addition, Paul provided solutions with a clear long-term goal in order to achieve effectiveness and efficiency. His no non-sense approach and focus on delivering value-added results minimize risk for the stakeholders..."

Numara FootPrints is the one of the easiest-to-use ITIL-compliant service management suites on the market. Typical project used IIS/SQL and cost about $100,000. Completed more than fifty (50) on-site full life-cycle implementations for clients located from coast-to-coast in the USA and the Caribbean. Performed remote consulting and training for clients in Colombia and Canada. Delivered extensive administrative & technical trainings.- - - - - - - - - - - - - - - - - -Feedback:“Superb job!! We are all aware of the complex dynamic and ever-changing requirements that surrounded this engagement. Because you built a great relationship and provided detailed documentation, this implementation was a huge success! It is also noted that the client purchased 8 days on top of the original purchase, demanding that only you deliver those days. This brought the total of recognized services for this client to 38 days and over $80k. Again, great work! We couldn’t ask for anything more.”

Managed vendor and client teams and resources to implement a company-wide migration of all systems, servers, and applications to prepare for divestiture from the parent company. The business events created a tremendous amount of sudden change in the organization, and the effects were felt by every employee in every role and every office.- - - - - - - - - - - - - - - - - -Feedback:“Paul did a superb planning and execution job in an extremely challenging environment where he had to coordinate the efforts of diverse and often competing departments to get a complex project completed under a very strict deadline.”

After Pfizer's acquisition of Pharmacia, Warner-Lambert, and Parke-Davis, a series of projects were needed to integrate the business applications & operations and reduce redundancy within the application portfolios. Managed services were provided by SAIC.Conceptualized and managed the development of a global web app that pulled extracts from corporate data sources, combining them with online discovery. System was used from the UK to India to accelerate SDLC processing. Lead times decreased from weeks to hours.• Built relationships and worked to understand the processes, influences, and perceptions affecting local and remote stakeholders. • Developed a custom approach to consolidations that integrated Pfizer processes with custom toolsets to produce recoveries at the rate of 10:1 compared with other groups. • Consulted on and helped launch an internal PMO that grew to manage 200 IT project managers and staff. Advised on the skills needed and interviewed candidates. • Mentored and supported team members working on individual projects. Managed teams of external vendors and operated these as unified project teams in front of the customer.- - - - - - - - - - - - - - - - - -Feedback:“Pfizer will save "several million dollars" in reduced costs, thanks to the virtualized server grid…the savings stem in part from higher server usage levels…WebLogic servers will go from about 40% utilization to 75% and higher… the real savings come from the ability to manage those servers with fewer people.”

Assigned to projects at Pfizer.

In 2001, Burnett had been trying to implement business continuance without success, and spending levels on the project had become unsustainable. I redesigned and relaunched the entire IT infrastructure using products that would deliver business continuance at a price & benefit point consistent with corporate objectives. Project value approx $1 million.- - - - - - - - - - - - - - - - - -Feedback:“Our new IT infrastructure is state of the arts. It will serve us well for many years to come. The importance of our Disaster Recovery Site is that the company will no longer be vulnerable to a major disaster. I have wanted to accomplish this for a long time. Paul Koons has worked tirelessly for the last 12 months and has performed a very valuable service for the company.”

Technical Project Manager (2000 – 2001):Orchestrated COMPAQ presence at tradeshows and “must-succeed” deployments. Onsite staging of hardware, software, and demos. Largest show delivered $140M over 2 days.- - - - - - - - - - - - - - - - - -Feedback:“It is with great pleasure that we present this award to you for the outstanding contribution you gave in making the VA ITC show a huge success from 7-10 August 2000. Creativity and persistence were the elements that were combined in this effort to drive to the success levels that were obtained”.------------------Originally employed by Digital Equipment Corporation.

North America Storage Consultant (1997 - 2000):Developed new products in the high-performance storage market segment. Initiated/maintained vendor partnerships. Built/managed cross-functional project teams.- - - - - - - - - - - - - - - - - -Feedback: "This award is given in recognition of your years of outstanding service to Systems Engineering. Paul is a key member of the Technical Program Management Office (TPMO). Paul’s broad technical knowledge and positive attitude allow managers to assign him virtually any task and they can count on Paul completing his tasks in a timely manner with positive results.”------------------Originally employed by Digital Equipment Corporation.

Solution Architect (1994 - 1997):Project management and technical solution architecture for Federal and commercial customers. Major technical expertise was enterprise SAN/NAS and supercomputing. Many programs were valued at $200-$500 million and required 18-24 months of work. - - - - - - - - - - - - - - - - - -Feedback:“Paul’s skills are such that he is constantly needed for programs both large and small in addition to technical sales opportunities. Paul regularly volunteers to work new opportunities, or help out on existing opportunities where his expertise would be beneficial”.------------------Originally employed by Digital Equipment Corporation.

Designed a storage technology that enabled the customer to derive the performance of the next generation disk drive from then-existing products. Customer mentioned that my solution was the major reason for award of this $500 million program.

Technical design and project management for the storage components of this groundbreaking system. To keep up with ASCI-Q, each person on earth would need to perform 5,000 calculations every second! $260 million win for Compaq. See profile websites..

Technical designs and project management for this procurement, valued at $500 million.

Developed storage solutions and performed escalated issues resolution.

Designed a high-performance tape library that not only delivered the throughput the customer requested but added redundant protection against failure or degraded performance of one or more read-write devices.

Provided top-level escalation point for issues across many high-profile Federal programs. Interfaced with product divisions, product managers and technical support to ensure all issues were resolved to customer's satisfaction in a timely manner.

Partnered with Raytheon on several supercomputing initiatives.

Architecture, design, and project management of storage technologies and solutions.

Architecture, design, and project management of storage technologies and solutions.

Partnered with Lockheed-Martin to design solutions and technologies.

Architecture, design, and project management of storage technologies and solutions.

Architecture, design, and project management of servers. storage, operating systems, and other technologies and solutions.

Architecture, design, and project management of storage technologies and solutions.

Project management and technical solution architecture services. IDIQ valued at $1.4 billion.

Project management and technical solution architecture services.

Provided escalated project management and technical support to customers across North America and beyond. Developed and marketed custom storage solutions, some of which are still sold by HP to this day.

Technical designs and project management for supercomputing projects.

Architecture, design, and project management of storage technologies and solutions. IDIQ contract.

Architecture, design, and project management of storage technologies and solutions.

Architecture, design, and project management of storage technologies and solutions. Technical support. IDIQ contracts valued at $500 million.

Architecture, design, and project management of storage technologies and workstation solutions.

Designed technical exhibits, scheduled key speakers, managed booth, heavy customer interaction. Delivered $140 million in recognized new business over 2 days.