Paul Kraay Email & Phone Number

Mims, Fl, Us

Cocoa, Florida, United States

Titusville, Florida, United States

Managed all aspects of IT department. Inherited an older domain system. Updated/upgraded the main servers. Deployed Microsoft365 and converted all users to Exchange from POP system. Installed new server and ERP system. Implemented Multi-factor Authentication (MFA) for all user’s login and RDP. Upgraded network equipment to gigabit Ubiquity switches/router. Installed fiber between old and new offices. Setup and configured new VoIP communication system (3CX to eventually 8x8) to replace antiquated phones. Monitor all systems for unusual activity and proactively implement fixes. Create budgets and assess needs. Created procedural documents and kept detailed notes. Negotiated contracts with alarm monitoring, VoIP, Internet, and other utilities. Saved the company thousands of dollars with these changes.

Opa-Locka, Florida, United States

Kahului, Hi

Worked with team to monitor and maintain multiple client's systems. Completion of assigned tickets (and self-assign outstanding tickets) through remote connections via LabTech/ConnectWise. Restored files/folders from backup including redirected folders. Worked with all current versions of Windows (desktop and server). Routinely fixed level II issues (including many level I) and documented everything including creating new additions to our knowledge base.

Stockton, California Area

Managed IT department, including networks (wired and wireless), servers, desktops/laptops (Windows 7, 8.1 and 10), phone system and cell phones. Updated whole system to be current and efficient. Maintained Server 2012 AD and Office365. Implemented ticketing system and overhauled processes. Supported on-site and off-site sales and field technicians. On call 24/7.

Took calls and tickets from queue which represented a diversity ranging from adding new user(s) to AD and/or Exchange to physical break-fix on site. Performed maintenance on servers (Server 2003 to Server 2012) and desktops (Windows XP, 7 and 8)

Maintained users in enterprise environment. Generated new employee accounts in Active directory, set up and managed email accounts in Exchange. Worked with Microsoft SharePoint and other internal services. Maintained SharePoint user lists and databases. Configured and managed new and existing users for Heat and Test Track databases. Monitored security of domain and users. Verified iSite access and security. Remotely deployed, documented, diagnosed and repaired supporting production application and OS issues.

Supported 400 users in a domain environment. Worked with Active Directory for user maintenance. Troubleshot network or PC issues. Worked closely with associates to get projects completed on time. Created new documents to instruct users on how to use software or new hardware. Built and deployed new PCs to users. Documented issues and kept ordered database of solutions and progress.

Wausau, Wisconsin Area

Oversee on-air operations for all listed stations, including managing Google Automation (Wide Orbit) and programming. Performed voice-tracking, on air weather and stations identification, announcements, programming introductions and filled in for on-air personalities, managed live programming during vacations and holidays. Voice-overs for PSAs and Commercials.

Maintained network operation in a domain environment. Installed, setup and administered enterprise BlackBerry server and over 30 devices. Maintained Microsoft Exchange server for the enterprise. Performed the day to day maintenance in the Active Directory for Microsoft Server SBS2003 domain controller. Solely managed support for the entire company including laptops and desktops and people who need to connect via VPN. Created the network documents and procedures for system-wide upkeep and help files. Setup SharePoint access for intranet and the marketing department collaboration. 24/7 availability for support.

I have worked as a contractor for Go2IT Group for quite a while. I have done different projects. Recently I was on-location at Sentry Insurance to swap out what started as 100 laptop motherboards and probably doubled!

Built custom PCs and servers. Performed technical support for customers via phone, email and on-location. Troubleshot issues of all types. Installed hardware and software and training users. On-call 24/7 for clients and operated as the main helpdesk for some. Created instructional documents for new procedures.

Bachelor'S Degree, Computer Science

Associate, Computer Information Mgmt

Graduated with Honors

Certificate, Radio Broadcasting